Business Details
About
Chimney SweepChimney Contractor
ECC Chimney Service provides chimney cleanings, flue cleanings, chimney repair, chimney waterproofing and chimney inspections to Eastern Connecticut and Northwest Rhode Island.
Details
- Onsite servicesAvailable
Location
Hours
Reviews
4.8
386 reviews
5 stars
346
4 stars
22
3 stars2
2 stars5
1 star
11
What are people saying?
AI-generated from recent customer reviews
Professionalism
Customers consistently praised the technicians for being professional, knowledgeable, and courteous.
Service Quality
Many reviews highlighted the thoroughness and quality of the work performed, particularly in chimney cleaning and inspections.
Communication
Customers appreciated the clear communication regarding appointments, updates, and the work being done.
Timeliness
The business was frequently noted for being prompt and arriving on time for scheduled services.
Mixed Experiences
While many reviews were positive, some customers reported issues with follow-up communication and service quality.
- KBKen BlairDec 31, 20255.0Chase did an excellent job of figuring out the problem and coming up with a solution. I highly recommend these guys and will use them again..
- WTWiktor TomkiewiczDec 15, 20255.0Nice honest folks. Inspected my pellet stove and gave a recommendation for repair. Will be using them in the future for my pellet stove needs.
- LLLaura LacasseDec 11, 20255.0Great job, done quickly too! Wish I had gotten home in time, but hopefully same guy returns for our rebuild as I definitely owe him a tip.
- DSDavid ShawDec 8, 20255.0Great experience. The ECC tech showed up on time, was professional, completed the chimney cleaning in a reasonable time and answered all my questions. The office staff was great too and the price was reasonable and competitive.
- MKMarion KervinDec 3, 20255.0This company was great I called them up they came the very next day clean my chimney they were very efficient I would recommend them to anyone. I need a liner and cap that's next on the list. They were very professional. .
Frequently Asked Questions About ECC Chimney Service
How often should my chimney be cleaned?
The frequency of chimney cleaning is determined by the extent of creosote accumulation. The Chimney Safety Institute of America (CSIA) advises that chimneys should undergo annual inspections to assess cleaning needs.
What are the signs that a chimney needs to be cleaned?
Indicators that your chimney requires cleaning include decreased fire performance, visible oil stains, evidence of animal intrusion, inadequate ventilation, and several other factors. A professional inspection can confirm if cleaning is necessary.
Do I need a chimney cap?
Indeed, a chimney cap is highly recommended. It serves as a protective measure against the entry of rain, snow, animals, and debris into your chimney, helping to maintain its functionality and safety.
Are you licensed and insured?
Certainly. Our chimney sweep service is fully licensed and insured to operate in both Rhode Island and Connecticut, ensuring professional and protected service for our clients.
How often should I clean my wood stove?
For wood stoves, we recommend a minimum of one thorough cleaning annually. However, depending on usage, multiple cleanings throughout the year may be beneficial for optimal performance and safety.
Do you service pellet, wood and gas stoves?
Affirmative. Our chimney sweep service is fully equipped and trained to handle all types of stoves, including pellet, wood, and gas varieties, ensuring comprehensive care for your heating systems.
How do I know what level of creosote buildup I have in my chimney?
Creosote buildup is categorized into four levels based on its appearance and consistency. The first degree is a flaky, soot-like deposit that's easily removable. The second degree forms a sticky, tar-like layer. The third degree creates a hard, glossy crust, significantly increasing fire risk. The fourth degree, or glazed creosote, is an extremely hard, shiny layer that adheres strongly to the chimney and is highly flammable. Professional inspection is recommended to accurately determine the level of buildup in your chimney.
How often should my chimney be cleaned?
Chimneys should undergo annual inspections to determine cleaning needs according to the Chimney Safety Institute of America (CSIA).
What signs indicate that my chimney needs cleaning?
Signs include decreased fire performance, visible oil stains, animal intrusion, and inadequate ventilation. A professional inspection can confirm the need.
Do I need a chimney cap and why?
Yes, a chimney cap is recommended to protect against rain, snow, animals, and debris, maintaining chimney functionality and safety.
Are your services licensed and insured?
Yes, ECC Chimney Service is fully licensed and insured to operate in Rhode Island and Connecticut.
Do you service pellet, wood, and gas stoves?
Yes, the service covers all types including pellet, wood, and gas stoves for comprehensive heating system care.
What chimney services does ECC Chimney Service offer?
Services include chimney cleaning, repair, waterproofing, inspections, cap installation and repair, stove cleanings, liner installation, and more.
What are your business hours and holiday schedule?
Open Monday to Friday from 8:00 AM to 5:00 PM. Closed on Saturdays, Sundays, and major holidays like Thanksgiving, Christmas, New Year's Day, Memorial Day, Independence Day, and Labor Day.
Where is ECC Chimney Service located?
Located at 1260 Hartford Pike, Killingly, CT 06241, serving Eastern Connecticut and Northwest Rhode Island.
What nearby places could be useful when visiting ECC Chimney Service?
Nearby places include the United States Postal Service for mailing needs, the Route 101 Soccer Fields for local activities, and Open Studio Hartford for arts and entertainment.
How can nearby emergency services assist customers of ECC Chimney Service?
Quinebaug Valley Emergency Communications and East Killingly Fire Department nearby provide emergency support, enhancing community safety and supporting ECC’s emergency services.