Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Colorado Springs, CO Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Lowe's Home Improvement
2945 New Center Point, Colorado Springs, CO
80922, United States
Hours
Reviews
3.9
2,834 reviews
5 stars
1,349
4 stars
690
3 stars
264
2 stars
130
1 star
401
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with many customers reporting unhelpful or rude staff, long wait times for assistance, and a general lack of support.
Product Availability
Customers frequently experienced issues with product availability, including incorrect stock information and delays in order fulfillment.
Store Organization
Feedback indicated that the store layout and organization could be improved, as many customers struggled to find items and locate staff for assistance.
Staff Knowledge
Several reviews mentioned a lack of product knowledge among employees, leading to frustration for customers seeking help.
Positive Experiences
Despite the negative feedback, some customers reported positive experiences with specific staff members who were helpful and knowledgeable.
- AMAlex M.3 days ago1.0I prefer to avoid establishments with those security towers in the parking lot
- DKD KNov 9, 20254.0The people that run out the product for pick up are always nice
- DWDavid WalkerNov 5, 20251.0We ordered a storm door and installation back in September. We finally got an install date for November 5 (today) and the installer showed up with the wrong door. I called customer service service and spent plenty of time on hold and going through automated systems until I finally spoke to a human. I guess I’ll wait another month or two for the door I paid for to show up. I recommend going to Home Depot.
- LLLukeOct 30, 20253.0Always easy to find stuff here if you use the app. Most employees dont know where items are, they just look up location on the app.
- KCKelly CarrollOct 30, 20251.0This is by far the worst Lowe's in Colorado Springs. Having visited on several occasions now and trying to give the benifit of the doubt when I received less than stellar customer service, I have officially decided to never return after today's experience. My husband is a contractor and was in need of materials for the current job he is working on. This Lowe's is closest not only to his place of business, but also the current homeowner's property he is working on. So, in we went to pick up about $2k in materials which were in our cart and all that was needed were six 4x6 posts. After going through a bunk of roughly 30 posts, we were only able to pull 3 that were straight enough for my husband to use on a job that he would be attaching his name to. There was another entire bunk above it, but a fork lift was needed to bring it down. After asking one employee who said he had to ask someone else, we waited a good 20 minutes for said employee to come to the lumber area. He asked what was needed and my husband asked if they could please pull the bunk down so that we could look for the an additional 3 posts. The employee very flatly said "No". When my husband asked why he wouldn't do that, the employee said that he didn't want to pull it down for us to go through it and pull a couple pieces and then leave the rest for his guys to have to stack. When my husband replied that doing that is part of their job, the employee said that is correct, it is their job and as such he is telling us no. I can honestly say that neither my husband nor I have ever been as shocked by the behavior of someone that is a paid employee of a place where we spend thousands of dollars a month. I very highly doubt that is a common business practice of Lowe's to refuse customers that are there attempting to purchase items from their store. We will not be doing any more business here and we would caution anyone that is going here in search of lumber to be prepapred to not be helped by anyone that "works" here.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Colorado Springs?
You can find a wide range of products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing, decking, grills, lumber, outdoor and gardening equipment, bathroom storage, and more.
What are the store hours for Lowe's Home Improvement in Colorado Springs?
The store is open Monday to Saturday from 6:00 AM to 9:00 PM and Sunday from 7:00 AM to 8:00 PM, with adjusted hours on certain holidays.
Does Lowe's offer in-store pickup and delivery services?
Yes, Lowe's provides both in-store pickup and delivery services for your convenience.
How can I find a product online at Lowe's?
You can search for products online using keywords, Lowe's item numbers, brand names, or manufacturer model numbers. Browsing by department is also available.
What brands does Lowe's Home Improvement in Colorado Springs carry?
Lowe's carries trusted brands including GE, Whirlpool, LG, Samsung, Frigidaire, Craftsman, Dewalt, Bosch, Kohler, Kobalt, and many more.
Are there tax-exempt purchase options available at Lowe's?
Yes, customers can apply for a tax-exempt account by visiting the customer service desk in-store.
What payment options are accepted at Lowe's Home Improvement in Colorado Springs?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa.
Which nearby places can I visit when shopping at Lowe's Home Improvement?
Nearby you can find Minute Key for locksmith services, Staples for office supplies, and PetSmart for pet products and grooming.
Are there dining options close to Lowe's for a meal during your visit?
Yes, you can enjoy meals at nearby restaurants such as Culver's, Panda Express, Outback Steakhouse, and Chili's Grill & Bar.
Where can I find financial and professional services near Lowe's Home Improvement?
Nearby financial and professional services include TCF Bank, Huntington Bank, Western Union, True Blue Refunds (accounting), and Medistream Inc for event photography.