Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Colorado Springs, CO Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Lowe's Home Improvement
4252 Royal Pine Drive, Colorado Springs, CO
80920, United States
Hours
Reviews
3.9
1,649 reviews
5 stars
807
4 stars
382
3 stars
136
2 stars
75
1 star
249
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant inconsistency in customer service, with many customers reporting unhelpful or rude staff, while others praised specific employees for their assistance.
Product Availability
Customers expressed frustration over discrepancies between online inventory and in-store availability, leading to wasted trips.
Store Cleanliness
The store is generally noted as clean and well-organized, contributing positively to the shopping experience.
Delivery Issues
Numerous complaints about delivery and installation services highlight a lack of accountability and poor communication regarding appliance orders.
Staff Knowledge
While some employees are recognized for their helpfulness and expertise, others are criticized for lacking knowledge and not providing adequate assistance.
- JPJACK POLICHNov 11, 20255.0Daniel in sales was great
- KRKarisa ReynoldsNov 11, 20255.0Always get the best customer service here and can get what I need quickly. I like their products and their pricing and their rewards program.
- KPKris PotterOct 28, 20254.0Prices are good staff is knowledgeable and friendly
- MRMushfikur RahmanOct 18, 20254.0Good Lowe’s location, clean, well-stocked, and easy to navigate. Staff are generally helpful and checkout is smooth. A few shelves were mislabeled and online stock didn’t always match in-store availability, but overall a solid place for home improvement needs.
- JMJeramie MaloneOct 13, 20251.0I was going to leave this feedback over the phone but after a few attempts, no one is answering Yesterday, I tried to make an Instacart return at this store. I understand Instacart returns can be difficult and a lot of associates have not done them before. The associate at the desk could not find my phone number or email with that purchase and I explained again that it was through Instacart but I would take a store credit because we were about to make a lot of other purchases. She stated the purchase was made at a different store and it would be easier to make the return there. I explained that it actually wouldn’t be easier for me because I was with my 6, 4 and 2 year olds who were overtired and acting up. I asked if she could call the other store if there was information she needed for them and she insisted I just needed to go there. She didn’t ask for help, call for a manager or offer any advice, just to take my heavy return and three tantrumy children to the other store. I went to the Powers location and the associate also didn’t know how to do the return but she called for a manager and it was quickly taken care of, and we spent our $200 there instead. She didn’t even ask to see which store it came from. That slightest bit of effort is enough for me to bring my business back. It might have been easier for the first associate to just make me go to a different store, but it wasn’t easier for me. Despite being significantly less busy than the Powers location, the Royal Pine location can’t even answer the phone. The smallest effort towards customer service would have brought me back, but it’s very evident why Royal Pines has so much less traffic.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Colorado Springs, CO?
Lowe's offers a wide range of products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing supplies, decking, grills, lumber, outdoor and gardening equipment, bathroom storage, and more.
What are the store hours for Lowe's Home Improvement in Colorado Springs?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM and Sunday from 7:00 AM to 8:00 PM, with some variations on holidays.
Does Lowe's offer in-store pickup and delivery services?
Yes, Lowe's provides both in-store pickup and delivery services to customers.
How can I check the status of my order at Lowe's?
You can check your order status online by entering your order number or logging in to your MyLowe’s account. Email updates are sent if your order status changes.
What brands are available at Lowe's Home Improvement store?
Lowe's carries brands such as GE, Whirlpool, LG, Samsung, Craftsman, Dewalt, Kobalt, Bosch, Kohler, Weber, and many others.
Are there any nearby places where I can exchange propane while shopping at Lowe's?
Yes, Blue Rhino Propane Exchange is nearby, offering convenient propane exchange services during your visit to Lowe's.
Can I grab a meal or snack nearby Lowe's in Colorado Springs?
Yes, nearby options include Mondal's (an American restaurant and smoothie bar), On The Hook Food Truck, Vaqueros Mexican Restaurant, Life Cafe, Starbucks, and Pizza Hut Express.
Are there nearby services for key and locksmith needs near Lowe's?
Yes, several Minute Key locations nearby provide key and locksmith services for your convenience.
What types of installation services does Lowe's offer?
Lowe's offers installation services including appliances, blinds, cabinets, countertops, decks, garage doors, hardwood floors, HVAC, lighting, showers, siding, smart home devices, tile flooring, toilets, windows, and more.
How can I return or exchange an item purchased at Lowe's?
Most items can be returned within 90 days. Returns can be started online for Lowes.com purchases or made in-store with proof of purchase at the customer service desk.