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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Colorado Springs, CO Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Lowe's Home Improvement
4880 N Nevada Avenue, Colorado Springs, CO
80918, United States
Hours
Reviews
3.9
2,428 reviews
5 stars
1,159
4 stars
584
3 stars
216
2 stars
119
1 star
350
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed feedback on customer service; some employees received praise for helpfulness, while others were criticized for rudeness and lack of knowledge.
Product Availability
Customers found a good selection of products, but there were complaints about items being out of stock or mislabelled.
Delivery Issues
Numerous complaints regarding delivery problems, including wrong items delivered and poor communication about delivery schedules.
Store Environment
Generally clean and organized stores, but some customers reported difficulty finding staff for assistance.
Installation Services
Significant dissatisfaction with installation services, including errors and lack of follow-up on issues.
- CHCindy Hull5 days ago5.0Good people that are always willing to help you. Very knowledgeable. Professional and courteous. I went in the other day to return an item. I had lost my receipt and was very stressed out about being able to return it. Claudia, the woman working the return desk, was WONDERFUL. She explained that she would be able to verify my purchase using my credit card, since I knew the date of the purchase. She was so very kind and pleasant. She took me from being freaked out and worried to being "ahhhh - this is going to be okay" so quickly! She made my day! It is employees like Claudia that endure that this will be my go-to hardware store from now on! I used to go wherever was handy at the moment. But this experience has now ensured that I have a favorite store!
- KCK C6 days ago1.0Terrible customer service at the university village Lowe's. At the millwork desk the lady with colored hair was so rude and unhelpful. I called several times about an issue with a door i purchased and never got a call back. I had to drive to the store to get help but even in person no one would assist with my issue. I asked for a manager. I talked with Jae and he seemed more than willing to help and was very apologetic. BUT.... he's just as bad. He made all these promises about fixing the problem with the door and after that interaction I couldn't get a hold of him and he wouldn't call me back. I stopped by the store and they'd page him and he wouldn't show up. Kenny is not running the store. Looking at all the other reviews this terrible customer issue is systemic and he's not doing anything. Avoid this Lowes like the plague.
- RMRyan MorelandNov 16, 20251.0Im a titanium pro with Lowe's, and the benefits are… rarely getting deliveries on time and a free drink coupon each month (which goes away next year). Seriously, these guys rarely deliver on the original scheduled delivery date, and it’s excuse after excuse every time. They like to blame drivers for calling in, or passing orders to another location to avoid any accountability. As if Lowe's is the only store where employees call in… the other guys don't seem to have that problem so maybe the issue is their HR is hiring the wrong people, or maybe whoever runs their logistics just doesn't care. Between the changes to pro rewards and their inability to deliver when scheduled this is the last year we will be using Lowe's.
- ALAmy LinfieldNov 15, 20255.0Purchased an electric rangetop from Lowes in July and due to an an accident, cracked the glass top. I called both the LG warranty department, and the Lowe's extended warranty number, and had very poor assistance in learning if my (2) warranties would cover anything. But when I returned to the Nevada Avenue (COS) Lowes, Maryssa took me under her wing, and helped me beyond my expectation. In addition to answering my myriad of questions with expertise and knowledge, she worked diligently to make my final experience with the warranties better. She also left me in capable hands with her colleague, Erik, who finished up the new purchase. I was so very impressed with the sincere customer service I received at Lowes; Maryssa and Erik deserve many more stars!!
- CCChris ColvinOct 28, 20252.0Went in to purchase an inexpensive drill. Everything locked up. Associate unlocked case but refused to hand me the box to look at it to make sure I got what I wanted. Instead had me follow him to checkout where I joked that he could check me out and pay too. The lady at self checkout snottily replied he's just doing his job and the manager would fire him if he didn't carry the box to checkout. I've been to Lowes throughout the Nation. This was a first. Must have a very high theft rate. Places with high theft rates make me feel unsafe. I think I'll generally avoid this Lowes. Added two days later: Kudos to management for reading and commenting on reviews. I did stop by the managers office as I left the store 2 days ago but the manager that day was busy. And there really is nothing more to talk about. I'm not complaining about store employees who are just doing what they're told. I'm sure they're very loyal to management. The problem is theft. I understand security measures to avoid theft. These actions are not done "just because." Obviously this store must have a significant theft problem. I feel unsafe in areas with high theft rates. So I'll generally avoid this Lowes in the future.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Colorado Springs?
Lowe's offers a wide range of products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing, decking, grills, lumber, outdoor and gardening equipment, bathroom storage and more.
What are the store hours for Lowe's Home Improvement in Colorado Springs?
The store is open Monday to Saturday from 6:00 AM to 9:00 PM, and Sunday from 7:00 AM to 8:00 PM, with special holiday hours on certain dates.
Does Lowe's Home Improvement offer in-store pickup and delivery services?
Yes, Lowe's provides both in-store pickup and delivery services for customer convenience.
How can I check the status of my order at Lowe's?
You can check your order status online by entering the order number or logging into your MyLowe's account. Email updates are sent if your order status changes.
What payment options are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
Are there any recycling services available at Lowe's?
Yes, Lowe's offers recycling for electronics, light bulbs, and batteries.
Can I get installation services at Lowe's?
Yes, Lowe's provides a variety of installation services including appliances, blinds, cabinets, doors, flooring, lighting, roofing, and more.
What is the address and contact information for Lowe's Home Improvement in Colorado Springs?
The store is located at 4880 N Nevada Avenue, Colorado Springs, CO 80918. You can reach them by phone at +1 719-799-4470 or by email at customercare@lowes.com.
What nearby dining options are available around Lowe's Home Improvement in Colorado Springs?
Nearby dining options include Lowes Hot Dog Stand, Awi Sushi, Sawara, Tokyo Joe's, Starbucks, Nothing Bundt Cakes, Pita Pit, Bonefish Grill, Which Wich, Clean Eatz, and Crumbl Cookies, allowing customers to enjoy a meal or snack before or after shopping.
What nearby stores or services can customers visit in addition to Lowe's Home Improvement?
Customers can visit nearby stores and services such as Experts Garage Door Repair Installation Process, Minute Key locksmiths, Sephora at Kohl's, Sears, Kohl's department store, Vans shoe store, Victra Verizon authorized retailer, and Costco Wholesale for a variety of shopping and service needs.
Are there any nearby health or wellness services customers should know about near Lowe's Home Improvement?
Yes, nearby wellness services include Uccs Health Circle Primary Care Clinic, The Joint Chiropractic office offering chiropractic and massage services, and 5 Star Nutrition for vitamins and supplements.