Business Details
About
Furniture StoreHome Goods StoreMattress StoreAppliance StoreRefrigerator StoreOffice Furniture StoreOutdoor Furniture StoreBedroom Furniture StoreElectronics Store
Since 1971, Canadians have trusted The Brick to furnish their homes. Our head office is proudly located in Edmonton, Alberta, and we operate more than 200 stores across Canada – including The Brick, The Brick Mattress Store, The Brick Outlet.
We are known nationwide for selling high quality household furniture, mattresses, appliances and home electronics at great prices. Our friendly and professional people work hard for our customers every day, both in-store and online.
Details
- DeliveryAvailable
- Curbside pickupAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.4
305 reviews
5 stars
233
4 stars
31
3 stars
7
2 stars
8
1 star
26
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the friendly, knowledgeable, and helpful staff, particularly highlighting individuals like Hope and Geoff.
Delivery Experience
The delivery team received high marks for being prompt, courteous, and efficient, with many customers noting their professionalism and care during setup.
Product Satisfaction
Many customers expressed satisfaction with their purchases, noting good quality and competitive pricing on appliances and furniture.
Sales Process
The sales process was generally described as smooth and efficient, with staff providing clear information and assistance throughout.
Warranty and Support
Customers appreciated the warranty options and support provided by staff, especially during warranty claims.
- NANicole Allport-Niles3 days ago5.0From placing the order online to receiving it at our door, the overall process was straightforward and hassle-free.
- DHDavid HarderNov 8, 20255.0Delivery guys were awesome ... explaining important information to us... rather than just taking off.
- SMSamantha MasonOct 16, 20255.0Thank you Indie at the Brick in Williams Lake. You answered all my questions and made purchasing my washer dryer set very enjoyable. I will be back to see you when I’m ready to buy a new range!
- JBJanet BedfordOct 10, 20255.0Our whole experience, from shopping for appliances to delivery went very well! Everyone was very polite, I would certainly recommend shopping at our local Brick store.
- MMMVROct 2, 20255.0Absolutely fantastic service two young guys great customer service. Very helpful and respectful. The Brick is very Lucky to have them. Marlen and Rob
Frequently Asked Questions About The Brick
What is your return policy?
Our return policy differs based on the item you purchase. Check the Satisfaction Guarantee page on our website for full details.
I found a lower price on an item I purchased last week. Do you have a price guarantee?
Absolutely. If you find the same brand and model currently advertised at a lower price by The Brick or a competitor within 30 days of pick up or delivery, then we'll refund you the difference. Some conditions apply. Check the Price Guarantee page on our website for full details.
Can I cancel my order and get a refund?
Yes. You may cancel your order by visiting any Brick location. Purchases made online and in store are refundable at any time prior to product delivery or pick up. Refunds are made only to the same credit or debit card used to pay for the order. Cash payments will be refunded to a debit card or via cheque and mailed to the person who paid for the order. Deposits on Special Order items are non-refundable.
Can I get my deposit refunded in cash if I paid in cash?
Unfortunately, not every Brick store will have enough cash on hand or the exact dollar amount required to refund your deposit in cash. We're happy to refund cash payments to a debit card, or via a cheque made out to the individual listed on the invoice.
What does
On select products, our buyers have used The Brick's purchasing power to get you the best quality products for the best prices in Canada. Our buyers have done their homework and pulled strings to get you the best quality products for the best prices in Canada. Our Buyer's Best products are at a low price you can count on every day – no promotional end dates and no confusing terms. That's why these items can't be combined with our other promotions.
How do I add an extended warranty to my product?
An extended warranty can be added during the purchase process in store or online. Or if you've already completed an online order and decided you want to add a warranty, you can visit a Brick store to purchase a warranty up to 30 days after receiving your product. You can add a warranty to a product during the first step of the online checkout process. When you check out, you'll be asked if you want to add a warranty to each eligible product. You can either select 'Protect All Products' at the top of the warranty section, or specify which level of coverage you want for each individual product. When you have selected the preferred warranty for your item(s), click the 'Continue' button in the lower right corner of the page to continue with the checkout process. Check our Warranties and Protection Plans page for full details or discuss your options with a sales consultant in your local Brick store.
Where does The Brick deliver?
Our Premium Delivery Service is available in most areas. For areas not served by The Brick's delivery team, we contract third-party courier and shipping companies. Some products can also be shipped via Canada Post's shipping service. The Brick does not currently deliver or ship to anywhere in the United States, and online transactions from American customers cannot be accepted at this time.
What installation and assembly services does The Brick offer?
We're proud to offer professionally licensed installation and assembly services at competitive prices. We install a variety of appliances and electronics, and offer a range of furniture assembly services. Check our Installation and Assembly page for full details.
What is The Brick's return policy?
The return policy varies by item. Refer to the Satisfaction Guarantee page on our website for full details.
Does The Brick offer a price guarantee if I find a lower price after purchase?
Yes, if you find the same brand and model advertised at a lower price by The Brick or a competitor within 30 days of pickup or delivery, we will refund the difference under certain conditions. See our Price Guarantee page for details.
Can I cancel my order and get a refund?
Yes, orders can be canceled at any Brick location prior to product delivery or pickup, with refunds processed to the original payment method. Deposits on Special Order items are non-refundable.
How do I add an extended warranty to my product?
You can add an extended warranty during purchase in-store or online, or within 30 days after receipt by visiting a Brick store. Check the Warranties and Protection Plans page or consult with a sales consultant for more info.
What delivery options does The Brick offer?
The Brick offers Premium Delivery Service in most areas. In some areas, third-party couriers or Canada Post services are used. Delivery is currently only within Canada.
What installation and assembly services are available at The Brick?
We offer licensed installation and assembly services for appliances, electronics, and furniture at competitive prices. See the Installation and Assembly page for details.
What are the store hours for The Brick in Williams Lake?
The store is open Monday to Wednesday from 10:00 to 18:00, Thursday and Friday from 10:00 to 20:00, Saturday 10:00 to 18:00, and Sunday 11:00 to 18:00. Holiday hours may vary.
What payment methods does The Brick accept?
Payments can be made via American Express, Cash, Financing, MasterCard, and Visa.
What nearby shopping options are available around The Brick in Williams Lake?
Nearby shopping includes Boitanio Mall and Dollarama, providing a variety of retail and discount shopping experiences close to The Brick.
Are there nearby conveniences for customers visiting The Brick, such as food or coffee?
Yes, customers can visit nearby Pizza Hut for quick meals and Starbucks Canada for coffee, both located close to The Brick store.
What other services or facilities are nearby that might be helpful for The Brick customers?
Nearby facilities include the UPS Access Point for shipping needs, TD Canada Trust Bank and ATM, and On the Run Convenience Store with an EV charging station for added convenience during your visit.