Business Details
About
Furniture StoreHome Goods StoreMattress StoreAppliance StoreRefrigerator StoreOffice Furniture StoreOutdoor Furniture StoreBedroom Furniture StoreElectronics Store
Since 1971, Canadians have trusted The Brick to furnish their homes. Our head office is proudly located in Edmonton, Alberta, and we operate more than 200 stores across Canada – including The Brick, The Brick Mattress Store, The Brick Outlet.
We are known nationwide for selling high quality household furniture, mattresses, appliances and home electronics at great prices. Our friendly and professional people work hard for our customers every day, both in-store and online.
Details
- DeliveryAvailable
- Curbside pickupAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.2
2,042 reviews
5 stars
1,483
4 stars
157
3 stars
69
2 stars
34
1 star
299
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the excellent customer service provided by staff, particularly highlighting individuals like Hila, Masoud, and Mohsen for their knowledge and helpfulness.
Delivery Experience
While some customers reported smooth and efficient delivery experiences, others expressed frustration with delays and poor communication regarding delivery schedules.
Product Quality
Several reviews mentioned dissatisfaction with the quality of furniture, including issues with warranties and product durability, leading to disappointment in customer support.
Sales Process
Customers appreciated the attentive and non-pushy sales approach, with many noting that staff took the time to understand their needs and provide tailored recommendations.
Installation Issues
There were complaints about the lack of assembly services during delivery, with some customers receiving incomplete items and facing difficulties in setting up their purchases.
- SHShahram Hanifian2 days ago5.0We visited The Brick in Park Royal three times during the past two weeks, and each time we received outstanding help from Mohsen. My family and I asked a lot of questions during visits that lasted between 30 minutes to an hour, and he consistently stayed patient, professional, and fully engaged. What stood out most was that he clearly wasn’t just trying to make a sale. He focused on helping us find what genuinely suited our needs, and his product knowledge made his guidance extremely useful. Even after multiple visits, he never showed the slightest sign of impatience or pressure. On top of that, he gave us a generous discount, and after we completed our purchase he surprised us with an excellent gift, which made the whole experience even better. In the end, we made a major purchase and felt confident about every part of it. The whole experience was genuinely enjoyable for us. From now on, whenever we need something for our home, The Brick Park Royal — and Mohsen specifically — will be one of our first choices. I strongly recommend speaking with him if you’re planning to shop there.
- MCMelanie Clarance4 days ago5.0It comes down to people. We bought a new fridge and a wall oven. Post sale and post delivery of the fridge, we had some things that went right and some things that went wrong. We were upset. The mark of exceptional service is what a place of business does when something goes wrong. Shirin went out of her way to completely turn around an experience that was otherwise heading in a less than favourable way. She listened to our issue and went above and beyond to remedy it to our satisfaction. We were VERY happy with her help. As for our oven issue, she introduced us to Mohsen, their most experienced person in the Appliance department.I get that he knows his stuff and like, Shirin, is professional and shows he cares. Thank you both! You are amazing human beings.
- HAHaideh ArabkhaniNov 17, 20255.0I had a billing issue and visited The Brick customer service. I was helped by Shirin, and I’m truly impressed by her professionalism. She was extremely patient, kind, and very thorough in explaining everything. She resolved my billing problem completely and made the whole process easy and stress-free. Thank you, Shirin, for your great service and positive attitude!
- MKMahya KaramiNov 14, 20255.0I bought a dining set from The Brick Park Royal. I tried to put it together myself; I am not handy that is why it was a bit difficult for me. The warehouse team was very helpful and professional. They helped me finish the assembly, and I really appreciated their great support. Thank you!
- YKYassmin KianzadOct 28, 20251.0Do NOT shop at this Brick location. They are a bunch of scammers and will lie to you and overcharge you on your invoice. My boyfriend and I came in to look at furniture and were being helped by Mohsen (scammer). We found a couch we liked and he said that day was the last day of a big sale so if we wanted to lock in the sale price we had to put 10% down today. We ended up finding other items we liked and Mohsen said he would be giving us the staff rate for the items (15% off). He even said he'd throw in a 5 year warranty for free which seemed super nice at the time. Before paying we noticed there was a coffee table on the invoice that we had very clearly told him to remove and that we didn't want. At first I wanted to believe it was an honest mistake even though he didn't seem surprised or apologetic at all once we caught it, but now I know it was absolutely intentional. When looking at the invoice later at home (which I should have looked at more in depth earlier) I noticed no discounts were applied to any of our items as promised. I compared the prices of everything we bought to the online price and it was all the same. Not only that but here was a $450 charge for the 5 year warranty we supposedly got for free (we never even asked for a warranty, he just said he'd throw it in for us). Once I called Mohsen out he knew he was caught and said he would speak to the manager to see what he could do for us. He stopped contacting me about the situation and only would speak to my father (who he knows and lied through his teeth about everything to do with what happened) and later said he would apply a $90 discount to our purchase (which is a 2% discount on everything we bought. Wow!) Didn't even say he'd take off the warranty we NEVER ASKED FOR. We went to the store and spoke to the manager who never once even apologized for her lying salesman, and didn't offer any sort of solution. Her "solution" was taking off the $450 warranty charge and she acted like she did us a huge favour. She said if she's doing that then we have to bring back the cleaning kit we were given for free (worth $70) and initially wanted us to pay back our free delivery as well, which was the only actual discount we got. We didn't even get that 2% discount they initially were going to give us. Terrible service, do not go here unless you want to get scammed.
Frequently Asked Questions About The Brick
What is your return policy?
Our return policy differs based on the item you purchase. Check the Satisfaction Guarantee page on our website for full details.
I found a lower price on an item I purchased last week. Do you have a price guarantee?
Absolutely. If you find the same brand and model currently advertised at a lower price by The Brick or a competitor within 30 days of pick up or delivery, then we'll refund you the difference. Some conditions apply. Check the Price Guarantee page on our website for full details.
Can I cancel my order and get a refund?
Yes. You may cancel your order by visiting any Brick location. Purchases made online and in store are refundable at any time prior to product delivery or pick up. Refunds are made only to the same credit or debit card used to pay for the order. Cash payments will be refunded to a debit card or via cheque and mailed to the person who paid for the order. Deposits on Special Order items are non-refundable.
Can I get my deposit refunded in cash if I paid in cash?
Unfortunately, not every Brick store will have enough cash on hand or the exact dollar amount required to refund your deposit in cash. We're happy to refund cash payments to a debit card, or via a cheque made out to the individual listed on the invoice.
What does
On select products, our buyers have used The Brick's purchasing power to get you the best quality products for the best prices in Canada. Our buyers have done their homework and pulled strings to get you the best quality products for the best prices in Canada. Our Buyer's Best products are at a low price you can count on every day – no promotional end dates and no confusing terms. That's why these items can't be combined with our other promotions.
How do I add an extended warranty to my product?
An extended warranty can be added during the purchase process in store or online. Or if you've already completed an online order and decided you want to add a warranty, you can visit a Brick store to purchase a warranty up to 30 days after receiving your product. You can add a warranty to a product during the first step of the online checkout process. When you check out, you'll be asked if you want to add a warranty to each eligible product. You can either select 'Protect All Products' at the top of the warranty section, or specify which level of coverage you want for each individual product. When you have selected the preferred warranty for your item(s), click the 'Continue' button in the lower right corner of the page to continue with the checkout process. Check our Warranties and Protection Plans page for full details or discuss your options with a sales consultant in your local Brick store.
Where does The Brick deliver?
Our Premium Delivery Service is available in most areas. For areas not served by The Brick's delivery team, we contract third-party courier and shipping companies. Some products can also be shipped via Canada Post's shipping service. The Brick does not currently deliver or ship to anywhere in the United States, and online transactions from American customers cannot be accepted at this time.
What installation and assembly services does The Brick offer?
We're proud to offer professionally licensed installation and assembly services at competitive prices. We install a variety of appliances and electronics, and offer a range of furniture assembly services. Check our Installation and Assembly page for full details.
What is The Brick's return policy?
Return policies vary based on the item. Please check the Satisfaction Guarantee page on The Brick's website for full details.
Does The Brick offer a price guarantee if I find a lower price elsewhere?
Yes, The Brick offers a price guarantee within 30 days of purchase for the same brand and model advertised at a lower price by The Brick or competitors, with some conditions. Check the Price Guarantee page for details.
Can I cancel my order and receive a refund?
Yes. Orders can be canceled at any Brick location before product delivery or pickup. Refunds are processed to the original payment method, with deposits on Special Order items being non-refundable.
How can I add an extended warranty to my purchase?
Extended warranties can be added during online or in-store purchase, or up to 30 days after receiving a product by visiting a Brick store. Check the Warranties and Protection Plans page for full details.
What are The Brick's store hours at the West Vancouver Park Royal location?
The store is open Monday to Friday from 10:00 to 21:00, Saturday 10:00 to 20:00, and Sunday 10:00 to 18:00. Holiday hours may vary.
What pickup and delivery services does The Brick offer?
The Brick offers curbside pickup, standard delivery, and no-contact delivery services for customers' convenience.
Where is The Brick West Vancouver Park Royal store located?
The store is located at 2205 Park Royal S, West Vancouver, BC, V7T 2W5, Canada.
What payment options are accepted at The Brick?
The Brick accepts American Express, Cash, Financing, Mastercard, and Visa.
Are there any nearby places I can visit before or after shopping at The Brick?
Yes, you can visit nearby spots like Maison Birks for jewelry, Murchie's Fine Tea & Coffee for refreshments, or SportChek for sporting goods, all within the Park Royal area, enhancing your shopping experience.
How can I use nearby transit or landmarks to find The Brick store?
The Brick is located in the Park Royal area in West Vancouver, near popular stores like LensCrafters and Shops like Pandora Jewellery. Using landmarks and surrounding stores can help you locate The Brick easily.
Can I combine my visit to The Brick with a meal or a coffee nearby?
Yes, Murchie's Fine Tea & Coffee located nearby offers a great spot for tea or coffee, making it convenient to relax before or after visiting The Brick.