Business Details
About
Furniture StoreHome Goods StoreMattress StoreAppliance StoreRefrigerator StoreOffice Furniture StoreOutdoor Furniture StoreBedroom Furniture StoreElectronics Store
Since 1971, Canadians have trusted The Brick to furnish their homes. Our head office is proudly located in Edmonton, Alberta, and we operate more than 200 stores across Canada – including The Brick, The Brick Mattress Store, The Brick Outlet.
We are known nationwide for selling high quality household furniture, mattresses, appliances and home electronics at great prices. Our friendly and professional people work hard for our customers every day, both in-store and online.
Details
- DeliveryAvailable
- Curbside pickupAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.3
1,512 reviews
5 stars
1,120
4 stars
121
3 stars
66
2 stars
37
1 star
168
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the helpfulness and professionalism of sales associates, particularly mentioning individuals like Jennifer and Sanjay.
Delivery Experience
Most reviews highlighted smooth and efficient delivery experiences, with many noting the professionalism and friendliness of the delivery teams.
Product Quality Issues
Several customers reported issues with product quality, including defective items and poor durability, leading to dissatisfaction.
Communication
Customers expressed frustration with communication, particularly regarding delivery updates and difficulty reaching customer service.
Sales Pressure
Some customers felt pressured during the sales process, while others appreciated the no-pressure approach of certain sales associates.
- NSNatalie Ella SogocioNov 11, 20255.0I have had the pleasure of being assisted by Sumeet. He is very helpful and made me feel at ease. He has amazing customer service. 🙂🙂🙂
- GKGurleen KaurNov 9, 20255.0I recently bought a mattress from The Brick, and I’m really happy with my experience! The customer service was excellent — special thanks to Jovan, who went above and beyond to help me choose the right mattress. He was patient, knowledgeable, and made sure I got a great deal. The whole process was smooth and stress-free. Highly recommend visiting this store and asking for Jovan if you’re shopping for furniture or a mattress!
- JCJr Alfred D CostaNov 4, 20254.0Drivers really good, delivered with care and friendly service. Only dissatisfaction was the estimated arrival window of 3 hours was a sham.
- AGAbhishek GuptaOct 31, 20255.0I had an excellent experience at The Brick thanks to Sumeet, who provided tremendous and fabulous customer service. He patiently helped me pick the perfect mattress, explaining every detail with expertise and genuine care. His professionalism and friendly attitude made the entire process smooth. I truly appreciate his effort and highly recommend The Brick, especially Sumeet for anyone looking for quality products and exceptional service.
- DBDarcey BuxtonOct 31, 20255.0Sumeet was a pleasure to work with! I needed three mattresses quickly for a home staging project. Service was seamless, professional and prompt. Thank you, Sumeet and Team!
Frequently Asked Questions About The Brick
What is your return policy?
Our return policy differs based on the item you purchase. Check the Satisfaction Guarantee page on our website for full details.
I found a lower price on an item I purchased last week. Do you have a price guarantee?
Absolutely. If you find the same brand and model currently advertised at a lower price by The Brick or a competitor within 30 days of pick up or delivery, then we'll refund you the difference. Some conditions apply. Check the Price Guarantee page on our website for full details.
Can I cancel my order and get a refund?
Yes. You may cancel your order by visiting any Brick location. Purchases made online and in store are refundable at any time prior to product delivery or pick up. Refunds are made only to the same credit or debit card used to pay for the order. Cash payments will be refunded to a debit card or via cheque and mailed to the person who paid for the order. Deposits on Special Order items are non-refundable.
Can I get my deposit refunded in cash if I paid in cash?
Unfortunately, not every Brick store will have enough cash on hand or the exact dollar amount required to refund your deposit in cash. We're happy to refund cash payments to a debit card, or via a cheque made out to the individual listed on the invoice.
What does
On select products, our buyers have used The Brick's purchasing power to get you the best quality products for the best prices in Canada. Our buyers have done their homework and pulled strings to get you the best quality products for the best prices in Canada. Our Buyer's Best products are at a low price you can count on every day – no promotional end dates and no confusing terms. That's why these items can't be combined with our other promotions.
How do I add an extended warranty to my product?
An extended warranty can be added during the purchase process in store or online. Or if you've already completed an online order and decided you want to add a warranty, you can visit a Brick store to purchase a warranty up to 30 days after receiving your product. You can add a warranty to a product during the first step of the online checkout process. When you check out, you'll be asked if you want to add a warranty to each eligible product. You can either select 'Protect All Products' at the top of the warranty section, or specify which level of coverage you want for each individual product. When you have selected the preferred warranty for your item(s), click the 'Continue' button in the lower right corner of the page to continue with the checkout process. Check our Warranties and Protection Plans page for full details or discuss your options with a sales consultant in your local Brick store.
Where does The Brick deliver?
Our Premium Delivery Service is available in most areas. For areas not served by The Brick's delivery team, we contract third-party courier and shipping companies. Some products can also be shipped via Canada Post's shipping service. The Brick does not currently deliver or ship to anywhere in the United States, and online transactions from American customers cannot be accepted at this time.
What installation and assembly services does The Brick offer?
We're proud to offer professionally licensed installation and assembly services at competitive prices. We install a variety of appliances and electronics, and offer a range of furniture assembly services. Check our Installation and Assembly page for full details.
What are the store hours for The Brick in Vancouver?
The Brick is open Monday to Friday from 10:00 to 21:00, Saturday from 10:00 to 19:00, and Sunday from 11:00 to 18:00. Special holiday hours may apply.
Does The Brick offer curbside pickup and delivery services?
Yes, The Brick offers curbside pickup, delivery, and no-contact delivery services for customer convenience.
Can I cancel an order and get a refund?
Yes, orders can be canceled and refunded at any time before product delivery or pickup. Refunds are returned to the original payment method, with some conditions for deposits on special order items.
Is it possible to add an extended warranty to my purchase?
Yes, extended warranties can be added during purchase in-store or online, or within 30 days of receiving the product by visiting a Brick store.
Which brands does The Brick carry?
The Brick carries a wide range of brands including Samsung, LG, KitchenAid, Whirlpool, Bosch, Dyson, Sony, Sealy, Serta, JBL, and many others.
Where is The Brick located in Vancouver?
The Brick Vancouver store is located at 2999 Grandview Hwy, Vancouver, BC, V5M 2E4, Canada.
What payment options does The Brick accept?
The Brick accepts American Express, cash, financing, Mastercard, and Visa as payment methods.
Are there any furniture stores near The Brick in Vancouver?
Yes, nearby furniture stores include Source Office Furniture, JR Furniture, and M J M Home Furniture Store, which might be useful if you want to compare options or find complementary items.
What nearby dining options are available around The Brick?
There are several dining options near The Brick such as Pho Kitchen (Vietnamese restaurant), Freshslice Pizza, McDonald's Canada, and freshii (vegetarian and health food restaurant), great for grabbing a meal before or after your visit.
Is there public transit or shipping services near The Brick to help with delivery or pickup?
Yes, nearby shipping and courier services include UPS Access Point location and Staples Print and Marketing Services, which can assist with shipping needs. This is convenient if you need to ship items or coordinate pickups.