Business Details
About
Furniture StoreHome Goods StoreMattress StoreAppliance StoreRefrigerator StoreOffice Furniture StoreOutdoor Furniture StoreBedroom Furniture StoreElectronics Store
Since 1971, Canadians have trusted The Brick to furnish their homes. Our head office is proudly located in Edmonton, Alberta, and we operate more than 200 stores across Canada – including The Brick, The Brick Mattress Store, The Brick Outlet.
We are known nationwide for selling high quality household furniture, mattresses, appliances and home electronics at great prices. Our friendly and professional people work hard for our customers every day, both in-store and online.
Details
- DeliveryAvailable
- Curbside pickupAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.4
528 reviews
5 stars
393
4 stars
48
3 stars
21
2 stars
22
1 star
44
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the helpfulness and professionalism of the staff, particularly highlighting individuals like Daria and Sabrina for their exceptional service.
Delivery Issues
Several reviews mentioned significant problems with delivery, including delays, damaged items, and lack of communication regarding order status.
Product Quality
Mixed feedback on product quality, with some customers expressing dissatisfaction with the durability of items purchased, while others were pleased with their purchases.
Overall Experience
While many customers had positive experiences with the purchasing process and staff, there were notable frustrations regarding shipping policies and accountability.
- WMWilliam McElroy6 days ago2.0I was so happy when I bought my 50inch Crystal TV I saved up for it it was a birthday gift for my 65th birthday I plugged it in it turned on but the hdmi arc finding out the hard way I can't hook it up to any components I bought a sound bar had to take it back Lucy the gave me the money back now the remote works if I hold it up high I can't return it cause im disabled in a wheelchair and im to old to carry it i guess I should have paid extra to get them to hook it up but I didn't have the extra money it's to late anyway next year I won't go online.
- MBMonir BardouzDec 31, 20255.0Sabrina at The Brick was amazing! She was friendly, knowledgeable, and helped me find exactly what I needed without pressure. Great service and smooth experience—highly recommend asking for Sabrina!
- EPElbert PaulDec 29, 20255.0Excellent professional service at the Brick Granville with detailed responses to our questions that were insightful and thoughtful. This is our second Beauty rest Black after 15 years. The delivery was prompt, courteous and effective. Highly recommend the Brick. Bert
- KKKristian KletkeDec 23, 20251.0Purchased a cabinet bed online, takes 2.5 months to deliver, fine. But then I see once the order arrives I can’t return it (value promises are what all of your competitors offer). Now I get an email that the bed is out of stock. I tried to call the store, left on hold, went to live chat for the Brick, spent 20 mins to find out that someone from their team has to call me to refund (what am I refunding if it’s out of stock). Seems like you’re going to not last long operating like a retailer from the 2000s.. I’ll return to Article and Endy.
- VMVikram MohanDec 16, 20251.0This is a PSA! Do not shop with The Bricks. Ever. This business is incompetently run and has a bizarre shipping policy that allows them to avoid responsibility. My order arrived damaged, and I cannot get an exchange or refund because FedEx shipped it and I missed a 48-hour reporting window due to severe back pain. Apparently, having back pain makes the damage my fault. That’s life, right? I went into the store to buy a coffee table and was told I had two options: pay $90 for delivery, or order it online and pay $40 for shipping. Online orders are shipped by FedEx, which means The Brick takes no responsibility once the item leaves their hands. The table I ordered was damaged. The wood was chipped off on the edge. FedEx did not deliver the package to my doorstep because my building’s elevator was broken. I live on the fourth floor, and because I had severe back pain at the time, I couldn’t bring it upstairs myself. I did so about a week later when I recovered. When I unboxed the table to assemble it, I immediately noticed the damage. I packed it back up and emailed The Brick’s customer service with photos. Their response was that they could do nothing because I missed the 48-hour window to report damage to FedEx, not to them. Why would The Brick take responsibility for their own products, right? So now my options are to either accept their “gracious” $50 refund on a $400 table, or live with a damaged table. All because The Brick chose a shipping system that shifts blame and failed to clearly communicate these requirements upfront. This business is a joke. The lack of accountability is insulting, and the incompetence is real. "FeDeX DiD iT tHeReFoRe i gOoD" is not a mentality ANY business should follow.
Frequently Asked Questions About The Brick
What is your return policy?
Our return policy differs based on the item you purchase. Check the Satisfaction Guarantee page on our website for full details.
I found a lower price on an item I purchased last week. Do you have a price guarantee?
Absolutely. If you find the same brand and model currently advertised at a lower price by The Brick or a competitor within 30 days of pick up or delivery, then we'll refund you the difference. Some conditions apply. Check the Price Guarantee page on our website for full details.
Can I cancel my order and get a refund?
Yes. You may cancel your order by visiting any Brick location. Purchases made online and in store are refundable at any time prior to product delivery or pick up. Refunds are made only to the same credit or debit card used to pay for the order. Cash payments will be refunded to a debit card or via cheque and mailed to the person who paid for the order. Deposits on Special Order items are non-refundable.
Can I get my deposit refunded in cash if I paid in cash?
Unfortunately, not every Brick store will have enough cash on hand or the exact dollar amount required to refund your deposit in cash. We're happy to refund cash payments to a debit card, or via a cheque made out to the individual listed on the invoice.
What does
On select products, our buyers have used The Brick's purchasing power to get you the best quality products for the best prices in Canada. Our buyers have done their homework and pulled strings to get you the best quality products for the best prices in Canada. Our Buyer's Best products are at a low price you can count on every day – no promotional end dates and no confusing terms. That's why these items can't be combined with our other promotions.
How do I add an extended warranty to my product?
An extended warranty can be added during the purchase process in store or online. Or if you've already completed an online order and decided you want to add a warranty, you can visit a Brick store to purchase a warranty up to 30 days after receiving your product. You can add a warranty to a product during the first step of the online checkout process. When you check out, you'll be asked if you want to add a warranty to each eligible product. You can either select 'Protect All Products' at the top of the warranty section, or specify which level of coverage you want for each individual product. When you have selected the preferred warranty for your item(s), click the 'Continue' button in the lower right corner of the page to continue with the checkout process. Check our Warranties and Protection Plans page for full details or discuss your options with a sales consultant in your local Brick store.
Where does The Brick deliver?
Our Premium Delivery Service is available in most areas. For areas not served by The Brick's delivery team, we contract third-party courier and shipping companies. Some products can also be shipped via Canada Post's shipping service. The Brick does not currently deliver or ship to anywhere in the United States, and online transactions from American customers cannot be accepted at this time.
What installation and assembly services does The Brick offer?
We're proud to offer professionally licensed installation and assembly services at competitive prices. We install a variety of appliances and electronics, and offer a range of furniture assembly services. Check our Installation and Assembly page for full details.
What is The Brick's return policy?
The return policy varies by item. For full details, please visit the Satisfaction Guarantee page on The Brick's website.
Does The Brick offer a price guarantee if I find a lower price elsewhere?
Yes, if you find the same brand and model at a lower price within 30 days of purchase, The Brick will refund the difference subject to conditions. Check the Price Guarantee page for details.
Can I cancel my order and get a refund?
Yes, orders can be cancelled at any Brick location prior to delivery or pick up. Refunds are made to the original payment method. Deposits on Special Order items are non-refundable.
How can I add an extended warranty to my product?
An extended warranty can be added during purchase online or in store, or within 30 days after receiving your product by visiting a Brick store.
Where does The Brick deliver?
The Brick offers Premium Delivery Service in most areas and contracts third-party couriers for others within Canada. They do not deliver to the United States.
What installation and assembly services does The Brick provide?
The Brick offers professional installation and assembly for appliances, electronics, and furniture at competitive prices. See their Installation and Assembly page for details.
What are The Brick's store hours?
The Brick is open Monday to Saturday from 10:00 to 18:00 and Sunday from 11:00 to 18:00. Note that the store is closed Monday to Saturday for pickup, except for special holiday hours.
What payment options does The Brick accept?
The Brick accepts American Express, Cash, Financing, Mastercard, and Visa.
Can you tell me about nearby furniture stores to The Brick on Granville Street in Vancouver?
Nearby, you can find other furniture stores like Urban Brick and Chairs101, offering additional furniture and home goods options if you want to explore other styles or prices during your visit.
Are there any nearby places of interest for home decor enthusiasts near The Brick on Granville Street?
Yes, close by you have Urban Barn for home decor and several carpet stores like Amir Rug Gallery and Pazyryk, Gallery of Fine Carpets, great for complementing your new furniture from The Brick.
What nearby services can I find around The Brick for a complete shopping experience?
Nearby are various services including Value Village Boutique for thrift shopping, Space Salon for beauty services, and several art galleries such as Ian Tan Gallery Vancouver and Marilyn S. Mylrea Gallery on South Granville to enrich your visit.