Business Details
About
Furniture StoreHome Goods StoreMattress StoreAppliance StoreRefrigerator StoreOffice Furniture StoreOutdoor Furniture StoreBedroom Furniture StoreElectronics Store
Since 1971, Canadians have trusted The Brick to furnish their homes. Our head office is proudly located in Edmonton, Alberta, and we operate more than 200 stores across Canada – including The Brick, The Brick Mattress Store, The Brick Outlet.
We are known nationwide for selling high quality household furniture, mattresses, appliances and home electronics at great prices. Our friendly and professional people work hard for our customers every day, both in-store and online.
Details
- DeliveryAvailable
- Curbside pickupAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.4
498 reviews
5 stars
370
4 stars
45
3 stars
21
2 stars
21
1 star
41
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and knowledgeable staff, particularly highlighting individuals like Daria and Sabrina for their exceptional service.
Delivery Experience
The delivery service received positive feedback for being efficient, timely, and professional, with many customers appreciating the real-time tracking and communication from the delivery team.
Product Quality
While some customers expressed satisfaction with the quality of their purchases, others reported issues with furniture durability and support, indicating a mixed experience.
Shopping Experience
Customers enjoyed the in-store shopping experience, noting the helpfulness of staff and the variety of products available, although some felt the selection was limited.
Value for Money
The Brick was frequently recognized for offering competitive pricing and good deals, making it a preferred choice for many customers.
- LRLexy Rox1 day ago5.0Daria at The Brick Vancouver Granville was absolutely amazing! She was incredibly knowledgeable about the products and really took the time to help me choose the right item. She also went above and beyond by providing support even after the purchase, including with delivery. Excellent service from start to finish – highly recommend!
- RLRachel LNov 12, 20255.0Delivery drivers were kind and handled the awkward layout of my apartment building very professionally. They work very hard, and it doesn't go unnoticed!!
- AVAlberto VergaraNov 7, 20251.0this has been the poorest shopping experience I've had ...I've been waiting for my couch for 4 months and finally was told it will be delivered today. I was given a time frame from 11 to 2 but the tracker didn't indicate the drivers would arrive at 4;30 pm. then 4;40 comes and the tracker says delivery was incomplete... the drivers did not bother to call and say they're here!!!! I've wasted the whole day waiting for my delivery and missed work...i've called the store to have the drivers go back to my place but have never heard back from them.... and i still don't have my couch!!!!!!!!!!!
- FGFaraz GhasempourOct 27, 20255.0Daria, very friendly, smiling and positive helped us with purchasing a sofa. Process was quick and recommednations to the best of our needs and color choice. The purchase was is August, we received the sofa, it had issues and the staff helped with an exchange. This is the location you need to go, people in this branch are not on commission, so no push on buying, and they listen to what you need.
- GUGoretti Ercilla UrigüenOct 19, 20254.0Got my new washer/ dryer tower installed today. The link updated the status of the arrival of the appliances in real time! The delivery crew also contacted me 5 minutes before arrival with a phone call. The whole old appliance removal and new appliance installation, took around 30 mins! Very well organized and professional crew! Also very careful of not damaging anything which is a plus when carrying such a heavy weight appliance! The process of getting a new washer/dryer has been great with the Granville location team! Had a few issues when placing the order online and they were able to assist me promptly and very kindly!
Frequently Asked Questions About The Brick
What is your return policy?
Our return policy differs based on the item you purchase. Check the Satisfaction Guarantee page on our website for full details.
I found a lower price on an item I purchased last week. Do you have a price guarantee?
Absolutely. If you find the same brand and model currently advertised at a lower price by The Brick or a competitor within 30 days of pick up or delivery, then we'll refund you the difference. Some conditions apply. Check the Price Guarantee page on our website for full details.
Can I cancel my order and get a refund?
Yes. You may cancel your order by visiting any Brick location. Purchases made online and in store are refundable at any time prior to product delivery or pick up. Refunds are made only to the same credit or debit card used to pay for the order. Cash payments will be refunded to a debit card or via cheque and mailed to the person who paid for the order. Deposits on Special Order items are non-refundable.
Can I get my deposit refunded in cash if I paid in cash?
Unfortunately, not every Brick store will have enough cash on hand or the exact dollar amount required to refund your deposit in cash. We're happy to refund cash payments to a debit card, or via a cheque made out to the individual listed on the invoice.
What does
On select products, our buyers have used The Brick's purchasing power to get you the best quality products for the best prices in Canada. Our buyers have done their homework and pulled strings to get you the best quality products for the best prices in Canada. Our Buyer's Best products are at a low price you can count on every day – no promotional end dates and no confusing terms. That's why these items can't be combined with our other promotions.
How do I add an extended warranty to my product?
An extended warranty can be added during the purchase process in store or online. Or if you've already completed an online order and decided you want to add a warranty, you can visit a Brick store to purchase a warranty up to 30 days after receiving your product. You can add a warranty to a product during the first step of the online checkout process. When you check out, you'll be asked if you want to add a warranty to each eligible product. You can either select 'Protect All Products' at the top of the warranty section, or specify which level of coverage you want for each individual product. When you have selected the preferred warranty for your item(s), click the 'Continue' button in the lower right corner of the page to continue with the checkout process. Check our Warranties and Protection Plans page for full details or discuss your options with a sales consultant in your local Brick store.
Where does The Brick deliver?
Our Premium Delivery Service is available in most areas. For areas not served by The Brick's delivery team, we contract third-party courier and shipping companies. Some products can also be shipped via Canada Post's shipping service. The Brick does not currently deliver or ship to anywhere in the United States, and online transactions from American customers cannot be accepted at this time.
What installation and assembly services does The Brick offer?
We're proud to offer professionally licensed installation and assembly services at competitive prices. We install a variety of appliances and electronics, and offer a range of furniture assembly services. Check our Installation and Assembly page for full details.
What is The Brick's return policy?
The return policy varies by item. For full details, please visit the Satisfaction Guarantee page on The Brick's website.
Does The Brick offer a price guarantee if I find a lower price elsewhere?
Yes, if you find the same brand and model at a lower price within 30 days of purchase, The Brick will refund the difference subject to conditions. Check the Price Guarantee page for details.
Can I cancel my order and get a refund?
Yes, orders can be cancelled at any Brick location prior to delivery or pick up. Refunds are made to the original payment method. Deposits on Special Order items are non-refundable.
How can I add an extended warranty to my product?
An extended warranty can be added during purchase online or in store, or within 30 days after receiving your product by visiting a Brick store.
Where does The Brick deliver?
The Brick offers Premium Delivery Service in most areas and contracts third-party couriers for others within Canada. They do not deliver to the United States.
What installation and assembly services does The Brick provide?
The Brick offers professional installation and assembly for appliances, electronics, and furniture at competitive prices. See their Installation and Assembly page for details.
What are The Brick's store hours?
The Brick is open Monday to Saturday from 10:00 to 18:00 and Sunday from 11:00 to 18:00. Note that the store is closed Monday to Saturday for pickup, except for special holiday hours.
What payment options does The Brick accept?
The Brick accepts American Express, Cash, Financing, Mastercard, and Visa.
Can you tell me about nearby furniture stores to The Brick on Granville Street in Vancouver?
Nearby, you can find other furniture stores like Urban Brick and Chairs101, offering additional furniture and home goods options if you want to explore other styles or prices during your visit.
Are there any nearby places of interest for home decor enthusiasts near The Brick on Granville Street?
Yes, close by you have Urban Barn for home decor and several carpet stores like Amir Rug Gallery and Pazyryk, Gallery of Fine Carpets, great for complementing your new furniture from The Brick.
What nearby services can I find around The Brick for a complete shopping experience?
Nearby are various services including Value Village Boutique for thrift shopping, Space Salon for beauty services, and several art galleries such as Ian Tan Gallery Vancouver and Marilyn S. Mylrea Gallery on South Granville to enrich your visit.