Business Details
About
Home Improvement StoreAppliance StoreOutdoor Furniture StoreBuilding Materials SupplierKitchen Supply StoreBathroom Supply StoreFlooring StorePaint StoreElectrical Supply StoreCutting Tools
RONA+ Vancouver (Grandview) provides a wide variety of home improvement products including vanities, toilets, seats & bidets, shower and accessories, kitchen & bar faucets, bathtubs and surrounds, sinks, shower accessories, laundry room, mirrors, medicine cabinets, wall lightings, all types of fans, outdoor accessories & home decor, washers and dryers, furniture and cabinet hardware, window treatments, appliances, paint products, power tools, and indoor accessories. Whether you are a beginner, or an expert, We have all home improvement essentials. Shop home improvement essentials on our website or at your local home improvement store RONA+ Vancouver (Grandview) & start improving your home today!
Details
- DeliveryAvailable
Location
Hours
Reviews
3.5
1,723 reviews
5 stars
580
4 stars
455
3 stars
255
2 stars
102
1 star
331
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service, citing long wait times for assistance and unhelpful staff.
Staffing Issues
Numerous reviews mentioned the store being understaffed, leading to difficulties in finding help and long wait times.
Product Availability
Customers frequently complained about items being out of stock or not matching online listings, resulting in wasted trips.
Mixed Experiences
While some employees received praise for their helpfulness, many reviews highlighted a lack of training and professionalism among staff.
Store Condition
Several reviews noted cleanliness issues and disorganization within the store.
- AGAhu Gubbe1 day ago1.0Don't trust their website products avaliablity!! Call before come to the store!
- VPVince PaulNov 11, 20251.0I tried to buy a Gladiator gear wall 4 ft panel which they sell for $119 in store and for $99 online only. I asked if they could match the price as it is the same product, but the customer service rep refused. I do not understand why they wouldn't match. The only difference is the wait time on the product. Either get it now or in a couple of weeks. Because of this, I will purchase it at a diff through a different store
- BSBrett SniderOct 27, 20253.0I understand why these stores are closing. There are no staff members wandering the floor to help. I went to customer service desk to ask for something and sooner than taking me to the item just pointed in the direction. They made customer service an option here, it should not be
- HLHussain LuaibiOct 26, 20255.0A very good place for buying a lot of stuff for the house. Very friendly staff.
- HDHelen DOct 16, 20251.0Store is unorganized when it comes to staffing. There should be a schedule available of the cut shop for customers and employees so you don't waste your time coming there and spending 10+ minutes waiting after calling, only for them to tell you (this only happened after I called back for an update) that they shop is closed because the only guy who was able to do shop work went home already. Such a waste of my time, and the girl didn’t sound apologetic at all. Its already very hard to find people to ask for help and when you do it is a hit or miss in terms of customer service. Instead of going with you to help like most store associates would normally do, you basically just get directions. Adding 1 star for the 3 people who were kind of helpful the times I went there and because it's the lowest option.
Frequently Asked Questions About RONA+ Vancouver (Grandview)
What is your return policy?
If, for any reason, you are not 100% satisfied with your product, other than appliances, return it in the 90 days following your purchase, in its original condition and packaging with your original receipt for a refund, exchange or store credit. For more information (exceptions and conditions) please visit our website: https://www.rona.ca/en/returns-and-refunds
How do I check my order status?
Check your order status online by entering the order number & e-mail address or logging in to your Rona's account. You’ll receive email updates if your order status changes. For more info please visit: https://www.rona.ca/en/track-order
How do I return or exchange an item?
You can return a purchase made through the RONA inc. website in one of the following ways:
Online: you can return your product using the Returns and Orders page.
In-Store: you can also return the product to the store where you picked up the order by presenting your sales receipt.
Customer Service: call 1-866-283-2239 (toll-free) Monday through Sunday, between 8:30 a.m. and 7 p.m. (ET)
For more info visit: https://www.rona.ca/en/returns-and-refunds
How do I locate information on recalls and product safety news?
You can call the local store or visit our website (https://www.rona.ca/en/product-recalls) where we post product recalls from Health Canada (HC).
How do I find a product online?
Search using a keyword, product's name, Rona’s article number, and brand or manufacturer’s model number. You can also browse the department to shop Rona’s large selection of items.
How do I know if my order is ready to be picked up?
When you order online, choose the option “Pick-up in store“ at checkout. You will receive an email confirming that your order is ready. Use the Pick-Up Scheduler to select the time slot that suits you. Park in one of the designated Curbside Pick-up spots, call the store, and an associate will bring your order to your vehicle. When picking up your order, please provide a photo ID and a copy of the confirmation email. More info can be found at https://www.rona.ca/en/online-purchases
Do you deliver and from what amount of purchase?
Yes, we offer a delivery service. All products can be shipped by parcel their delivery is free with any $49 and more purchase. We also offer truck delivery for items that are not eligible for parcel delivery, such as appliances and patio sets. This service is available in most of our stores at the cost of $79. For more information please visit https://www.rona.ca/en/online-purchases or call your local Rona store.
Do you deliver at home?
Yes, we offer a delivery service. Prices and delivery service may vary depending on your location and products. For any additional information, you can contact your local RONA+ store or visit our website: https://www.rona.ca/en/online-purchases
Do the prices shown on this site include taxes?
The prices shown on this site are in Canadian dollars. These prices do not include taxes, which are added to your bill online.
What are the terms and conditions of making payments online?
You can use a Mastercard, Visa or Rona credit card to pay for your purchases online — by entering the cardholder name and address on the account statement when you make your purchase. Credit cards are the only payment method for shopping online. More info can be found at: https://www.rona.ca/en/rona-faq
Is my online order confirmation page considered an official receipt?
No, your official sales receipt will be given to you when you complete the transaction at the store where you pick up your items. You will need to bring your "Ready for Pick-up" email with you as proof of purchase. This notice includes a copy of your consumer agreement. You should keep it in your records for future reference.
When will my online payment be processed?
Upon confirmation of your order, we will validate the credit card you used. The payment will automatically be charged to your card when the transaction is completed online.
How much time will it take to process my order?
Most of the products you can purchase online are available within 2 hours of placing your order. You can check the final processing time for your order at the top of your shopping cart page. If one of the items on the order is available within 7 to 10 days, it will take us 7 to 10 days to get it ready for pick-up or delivery.
Where should I go to pick up my order?
When you receive an email from us telling you that your order is ready for pick-up, simply go to your selected store and locate the pick-up zone poster. You must bring your identification.
When my order is ready, how long will I have to pick it up?
After you receive the email confirming that your order is ready, you will have 7 days to pick up your order. If your order is not picked up within this period, we will cancel it and refund you on your credit card.
How can I cancel an online order?
You can return a purchase made through RONA inc.
Online: if the order has not been processed, you can cancel your order through the Returns and Orders page
In-Store: contact the store selected during your purchase
Customer Service: call 1-866-283-2239 (toll-free) Monday to Sunday, between 8:30 a.m. and 7 p.m. (ET)
If your order has already been shipped, you cannot cancel or modify it. Once you have received your order, you can request a refund with Customer Service.
Do you offer installation services?
Yes! Many stores offer installation services. Visit our "Installation Service" section at https://www.rona.ca/en/install-services for more details. To find a store with this service, check out our list of participating stores.
Do I pay by credit card, by cheque, or in cash?
We accept payments with Visa, MasterCard or by cheque. Credit is also available. Payments in cash can be made in-store only.
Can I pay in installments?
Absolutely! Our flexible payment plan offers various financing options enabling you to pay in installments. More info (including conditions) can be found at: https://www.rona.ca/en/credit
I want to know the installation cost, what do I need to do?
The costs of fixed-price installations are available in-store or through our call centre. For a renovation project, please visit a RONA store to obtain a price quote. https://www.rona.ca/en/install-services
How can I reach customer service?
You can call us toll-free at 1‑866‑283‑2239 Monday to Sunday, between 8:30 a.m. and 7 p.m. (ET)
How do I find out about promotions and your products?
You can see a list of our products online. You can also check out our flyer online. To learn about our promotions, subscribe to our e-news to receive exclusive online offers, special offers, personalized coupons, contest alerts and flyers according to your preferences.
Can I designate someone to pick up my order?
When you purchase online, it is possible to indicate a third party for in-store pick-up. This person must be 16 years old or older. In-store, the authorized person must bring a copy of the confirmation email as well as a piece of government-issued photo ID.
Do you accept PayPal?
Yes! You can now pay for your online purchases using PayPal. It is a fast and safe way to pay and is used in millions of stores worldwide. For more info, please visit https://www.rona.ca/en/online-purchases
Can I rent a truck at this location?
Yes. We offer truck rentals at this location. To reserve a truck, please contact the store directly. Availability may be limited, especially during peak seasons, so we recommend calling ahead to confirm before visiting.
How do I know that truck/van is available for rental at RONA+ location?
If you see a truck or van parked at the store, that’s the first sign that it’s available for rent. To save yourself a trip, you can call the RONA store’s customer service desk ahead of time to confirm availability. Rentals are offered on a first-come, first-served basis.
How do I qualify for the vehicle rental?
To rent a vehicle, you must:
> Be at least 21 years old
> Hold a valid full driver’s license (not a graduated license)
> Provide proof of insurance in your name
> Present a major credit card
NOTE: For the Province of Saskatchewan, the customer must be at least 21 years old, have a valid driver’s license.
Do RONA+ charge deposit for the truck/van rental?
A deposit of $500 for all rentals will be charged before we rent the van to a valid credit card. After inspection deposit will be refunded less the rental fee when customer return the van/truck.
How do I pay for the truck/van rental?
We accept all major credit cards.
Please note that cash, checks, gift cards, money orders, or prepaid visa cards are NOT accepted as payment for vehicle rentals. Store associates do not receive discounts on truck rentals and are charged the same rental fee as the customer.
Do RONA offer insurance for the vehicle rental?
At this time, RONA+ does not provide rental insurance. You’ll need to use your own liability insurance that covers non-owned vehicle rentals. Please make sure the proof of insurance is under the renter’s name.
What is your return policy for truck / van rental?
Returns are simple! When you bring back the vehicle, we’ll do a quick walkaround inspection and check the fuel gauge. As long as the vehicle is in the same condition and fuel level as when you rented it, you’re good to go.
Are there any other conditions I should know before renting truck/van?
No additional requirements apply. However, if you’d like more details about specific rental conditions, feel free to contact the RONA+ store where you plan to rent.
What types of products can I find at RONA+ Vancouver (Grandview)?
RONA+ offers a wide variety of home improvement and hardware products including paint, flooring, electrical items, vanities, toilets, kitchen and bar faucets, bathtubs, sinks, laundry room essentials, mirrors, lighting, fans, outdoor accessories, appliances, furniture, cabinets, power tools, and indoor accessories.
What are the store hours for RONA+ Vancouver (Grandview)?
The store is open Monday to Friday from 6:00 AM to 9:00 PM, Saturday from 7:00 AM to 8:00 PM, and Sunday from 8:00 AM to 8:00 PM. On holidays such as November 11, the store opens from 8:00 AM to 6:00 PM.
Does RONA+ Vancouver (Grandview) offer delivery and in-store pickup services?
Yes, RONA+ offers in-store pickup, delivery, and no-contact delivery services to accommodate your shopping preferences.
Can I rent a truck or van at RONA+ Vancouver (Grandview)?
Yes, truck and van rentals are available at this location. It is recommended to call the store directly to check availability and make a reservation, especially during peak seasons.
What are the requirements to rent a vehicle at RONA+ Vancouver (Grandview)?
To rent a vehicle, you must be at least 21 years old, have a valid full driver's license (not a graduated license), provide proof of insurance in your name, and present a major credit card. A deposit of $500 will be charged to your credit card before rental.
How can I pay for my purchase at RONA+ Vancouver (Grandview)?
Payments can be made by Visa, MasterCard, American Express, or cash in-store. Online payments require credit cards or PayPal.
What services does RONA+ Vancouver (Grandview) provide besides product sales?
The store offers various installation services such as appliance installation, flooring, cabinets, plumbing, roofing, and bath renovations. It also offers truck and tool rentals.
How can I find out about current promotions and weekly deals at RONA+ Vancouver (Grandview)?
You can view weekly offers and promotions on their website's weekly deals page or subscribe to their e-newsletter for exclusive online offers and personalized coupons.
Are there any nearby places I can visit before or after my shopping at RONA+ Vancouver (Grandview)?
Nearby you can visit the Garden Centre at Rona for gardening supplies, the VIVO Media Arts Centre for art exhibitions, or the Warehouse Pub for a meal or drink. Van Tech High School and multiple community service organizations are also close by.
How can nearby public facilities and services benefit customers visiting RONA+ Vancouver (Grandview)?
Nearby social service organizations like CityReach Care Society and Westcoast Family Centres offer valuable community resources. Customers can combine home improvement shopping with visits to these centers or local schools like Vancouver Technical Secondary School nearby.