Business Details
About
Furniture StoreHome Goods StoreMattress StoreAppliance StoreRefrigerator StoreOffice Furniture StoreOutdoor Furniture StoreBedroom Furniture StoreElectronics Store
Since 1971, Canadians have trusted The Brick to furnish their homes. Our head office is proudly located in Edmonton, Alberta, and we operate more than 200 stores across Canada – including The Brick, The Brick Mattress Store, The Brick Outlet.
We are known nationwide for selling high quality household furniture, mattresses, appliances and home electronics at great prices. Our friendly and professional people work hard for our customers every day, both in-store and online.
Details
- DeliveryAvailable
- Curbside pickupAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.4
2,040 reviews
5 stars
1,629
4 stars
115
3 stars
43
2 stars
39
1 star
214
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and helpful service provided by sales representatives like Mickail, Mahsa, and Alia.
Delivery Experience
The delivery service received positive feedback for being prompt, efficient, and courteous, although there were some concerns about tracking mud into homes.
Sales Pressure
Some customers reported feeling pressured into purchasing warranties or additional items, leading to a negative shopping experience.
Product Quality Issues
There were complaints about product quality, particularly regarding appliances that had issues shortly after purchase.
Communication
Customers appreciated clear communication regarding order status and delivery times, although there were instances of miscommunication.
- TLTejung Gloria Li2 days ago2.0We bought our mattresses, bed frames, mattress covers, and head board here. Mickail did a good job introducing these items to us. However, the headboard we got did not match the bed frame because the screws they gave were too small. We called and emailed them about this matter. But their response to us was just to return and reselect, which doesn’t solve the problem at all. The screws came with the bed frame, so no matter what head board we change into, if the screws don’t change, it still won’t fit. Their customer service did not do a good job initially, which got us a bit frustrated, but they are addressing it right now. We’ll see how it goes.
- MDMitchell Davidson2 days ago5.0Anna V made my experience amazing! She was able to help match pricing and sent me a direct link to pay so I avoided all the trouble! Whole interaction took less than 5 minutes and I was able to get my problem resolved, order placed and received amazing customer service from Anna, Thank you again for helping me with sales through the live chat! I really appreciate it
- NHNatasha HNov 15, 20255.0Anna Vasan did an excellent job helping me to buy my new washer and dryer set online for a great price. She helped me to get the set I wanted and all accessories and price matching from another offer I had with a different company. I wanted to purchase from the Brick because they give better customer service and I know they will deliver. She followed through on everything as promised and helped me to get a quick delivery date and I am very happy with her polite, friendly, efficient customer service and assistance. She also went above and beyond to answer all of my questions and to help me quickly connect with customer service department to confirm my delivery date and details after I made the purchase. You should give her a raise for her great service! Keep up the great work Anna! 🙂
- KPKlodiana PapakristoNov 11, 20255.0I love Brick as a store so they were my first choice when I needed my new recliner. I was assisted from Zein the moment I entered the store. She gave me all the options regarding what I needed and was patient and kind while talking to me. She is an awesome sales person but mostly she is a wonderful human being. The guy that helped with some dissembling was fast and smiling . My experience was great, this store knows how to get the right people for the job. Thank you and will be seeing you again
- ACAdam CinarogluNov 1, 20251.0Very disappointing experience with The Brick Richmond. When I visited the store, the salesperson kept pressuring me to buy, saying it was a “one-day special,” so I made a deposit. Later, I paid the remaining balance after finalizing materials and was told I could schedule my delivery anytime. After that, the salesperson stopped answering my texts and calls. I had to contact the store myself to set up delivery. The tracking link showed a 10 AM – 1 PM delivery window, but no one showed up or called — I waited over 3 hours with no update. When I called the store, they just said “time isn’t guaranteed.” As a business owner myself, I find this extremely unprofessional. No communication, no respect for customers’ time. I’ll never buy from The Brick again and wouldn’t recommend them to anyone.
Frequently Asked Questions About The Brick
What is your return policy?
Our return policy differs based on the item you purchase. Check the Satisfaction Guarantee page on our website for full details.
I found a lower price on an item I purchased last week. Do you have a price guarantee?
Absolutely. If you find the same brand and model currently advertised at a lower price by The Brick or a competitor within 30 days of pick up or delivery, then we'll refund you the difference. Some conditions apply. Check the Price Guarantee page on our website for full details.
Can I cancel my order and get a refund?
Yes. You may cancel your order by visiting any Brick location. Purchases made online and in store are refundable at any time prior to product delivery or pick up. Refunds are made only to the same credit or debit card used to pay for the order. Cash payments will be refunded to a debit card or via cheque and mailed to the person who paid for the order. Deposits on Special Order items are non-refundable.
Can I get my deposit refunded in cash if I paid in cash?
Unfortunately, not every Brick store will have enough cash on hand or the exact dollar amount required to refund your deposit in cash. We're happy to refund cash payments to a debit card, or via a cheque made out to the individual listed on the invoice.
What does
On select products, our buyers have used The Brick's purchasing power to get you the best quality products for the best prices in Canada. Our buyers have done their homework and pulled strings to get you the best quality products for the best prices in Canada. Our Buyer's Best products are at a low price you can count on every day – no promotional end dates and no confusing terms. That's why these items can't be combined with our other promotions.
How do I add an extended warranty to my product?
An extended warranty can be added during the purchase process in store or online. Or if you've already completed an online order and decided you want to add a warranty, you can visit a Brick store to purchase a warranty up to 30 days after receiving your product. You can add a warranty to a product during the first step of the online checkout process. When you check out, you'll be asked if you want to add a warranty to each eligible product. You can either select 'Protect All Products' at the top of the warranty section, or specify which level of coverage you want for each individual product. When you have selected the preferred warranty for your item(s), click the 'Continue' button in the lower right corner of the page to continue with the checkout process. Check our Warranties and Protection Plans page for full details or discuss your options with a sales consultant in your local Brick store.
Where does The Brick deliver?
Our Premium Delivery Service is available in most areas. For areas not served by The Brick's delivery team, we contract third-party courier and shipping companies. Some products can also be shipped via Canada Post's shipping service. The Brick does not currently deliver or ship to anywhere in the United States, and online transactions from American customers cannot be accepted at this time.
What installation and assembly services does The Brick offer?
We're proud to offer professionally licensed installation and assembly services at competitive prices. We install a variety of appliances and electronics, and offer a range of furniture assembly services. Check our Installation and Assembly page for full details.
What is The Brick's return policy?
The return policy varies by item. Please check The Brick's Satisfaction Guarantee page online for complete details.
Does The Brick offer a price guarantee?
Yes, if you find the same brand and model at a lower price within 30 days of purchase, The Brick will refund the difference, subject to conditions detailed on their Price Guarantee page.
Can I cancel my order and get a refund at The Brick?
Yes, orders can be cancelled with a full refund prior to delivery or pickup, with refunds issued to the original payment method. Deposits on special orders are non-refundable.
What payment options does The Brick accept?
The Brick accepts American Express, MasterCard, Visa, cash, and offers financing options.
What are The Brick's store hours?
The store is open Monday to Friday 10:00 AM to 9:00 PM, Saturday 10:00 AM to 7:00 PM, and Sunday 11:00 AM to 6:00 PM, with holiday hours on November 11 from 10:00 AM to 9:00 PM.
Does The Brick offer delivery and curbside pickup services?
Yes, The Brick provides delivery, no-contact delivery, and curbside pickup services.
Which brands does The Brick carry?
The Brick carries many brands including Samsung, LG, KitchenAid, Whirlpool, Sony, Dyson, Sealy, and many more across furniture, appliances, and electronics.
Are there any nearby stores or retail options close to The Brick in Richmond?
Nearby retail stores include Marshalls, Marshalls Canada, DSW Designer Shoe Warehouse, and New Balance Richmond, offering diverse shopping options during your visit.
What nearby dining options are available around The Brick?
Nearby dining venues include Avery Cafe Restaurant, The Canadian Brewhouse, Hibiki Ramen Yakitori Bar, and La Patisserie, ideal for meals before or after shopping.
Can I access financial services near The Brick location?
Yes, TD Canada Trust Branch and ATM is nearby, allowing convenient banking for customers visiting The Brick.