Business Details
About
Home Improvement StorePaint StoreBuilding Materials SupplierHardware StoreCommercial AppliancesOutdoor Furniture StoreKitchen AppliancesBathroom Supply StorePlumbing Supply StoreElectrical Supply StoreRONA
RONA Richmond has the best articles and products for your renovation, construction, and home decoration projects.
Details
- DeliveryAvailable
- Mobile paymentsAvailable
- Curbside pickupAvailable
Location
Hours
Reviews
3.7
621 reviews
5 stars
267
4 stars
162
3 stars
61
2 stars
29
1 star
102
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed experiences with staff; some customers praised helpful and knowledgeable employees, while others reported rude and dismissive behavior.
Store Environment
Generally clean and well-organized, but some customers noted issues with the men's restroom cleanliness.
Product Knowledge
Staff expertise varies; some employees provided excellent assistance, while others lacked product knowledge and helpfulness.
Parking Issues
Frequent complaints about parking tickets and enforcement, leading to customer frustration.
Management Concerns
Several reviews highlighted unprofessional behavior from management and a lack of accountability for customer service issues.
- PPPeter6 days ago2.0Just avoid this location. Private owned so they don’t do any return/exchange within 2weeks, even malfunction, because it is not brand new anymore. I own a construction company of 13 worker so I will take our business to whichever honor their policy.
- KMKing MaJan 4, 20261.0I purchased a defective vacuum from this store last week. After only a few uses, the plug broke so easily and stopped working. I returned to the same store to request a refund, but the store manager accused me of breaking it on purpose and refused to help, telling me to contact the manufacturer instead. I then went to another location, and they accepted the refund without any issues. This level of customer service is completely unacceptable. Will never come back againđź‘Žđź‘Žđź‘Ž
- NWNatalie WheelerDec 20, 20254.0I went to Rona to pick out paint. Im not very experienced so I asked for help. The gentleman in the paint department was very knowledgeable and offered advise about my project. I appreciated his professionalism. He didnt talk down to me or make me feel bad about asking questions. I will definately go there again for future projects.
- AAAman AnandNov 19, 20255.0A well-organized and efficient shopping experience. Customer service is consistently helpful and attentive. Friendly staff, clean environment and professional management team. The store demonstrates excellent operational leadership by the top managers and owner.
- MCMxc CNov 18, 20255.0I had a fantastic experience at the RONA in Richmond. The store is clean, well-organized, and has a great selection—but what really sets this location apart is the staff. Nelson, in particular, was outstanding. He’s incredibly knowledgeable, patient, and genuinely interested in helping customers find the right solution. Nelson took the time to walk me through options, explain the differences, and make sure I left with exactly what I needed. You don’t often find service like that anymore. Highly recommend this RONA location—especially if you’re lucky enough to get help from Nelson!
Frequently Asked Questions About RONA Richmond
What is your return policy?
If, for any reason, you are not 100% satisfied with your product, other than appliances, return it in the 90 days following your purchase, in its original condition and packaging with your original receipt for a refund, exchange or store credit. For more information (exceptions and conditions) please visit our website: https://www.rona.ca/en/returns-and-refunds
How do I check my order status?
Check your order status online by entering the order number & e-mail address or logging in to your Rona's account. You’ll receive email updates if your order status changes. For more info please visit: https://www.rona.ca/en/track-order
How do I return or exchange an item?
You can return a purchase made through the RONA inc. website in one of the following ways:
Online: you can return your product using the Returns and Orders page.
In-Store: you can also return the product to the store where you picked up the order by presenting your sales receipt.
Customer Service: call 1-866-283-2239 (toll-free) Monday through Sunday, between 8:30 a.m. and 7 p.m. (ET)
For more info visit: https://www.rona.ca/en/returns-and-refunds
How do I locate information on recalls and product safety news?
You can call the local store or visit our website (https://www.rona.ca/en/product-recalls) where we post product recalls from Health Canada (HC).
How do I find a product online?
Search using a keyword, product's name, Rona’s article number, and brand or manufacturer’s model number. You can also browse the department to shop Rona’s large selection of items.
How do I know if my order is ready to be picked up?
When you order online, choose the option “Pick-up in store“ at checkout. You will receive an email confirming that your order is ready. Use the Pick-Up Scheduler to select the time slot that suits you. Park in one of the designated Curbside Pick-up spots, call the store, and an associate will bring your order to your vehicle. When picking up your order, please provide a photo ID and a copy of the confirmation email. More info can be found at https://www.rona.ca/en/online-purchases
Do you deliver and from what amount of purchase?
Yes, we offer a delivery service. All products can be shipped by parcel their delivery is free with any $49 and more purchase. We also offer truck delivery for items that are not eligible for parcel delivery, such as appliances and patio sets. This service is available in most of our stores at the cost of $79. For more information please visit https://www.rona.ca/en/online-purchases or call your local Rona store.
Do you deliver at home?
Yes, we offer a delivery service. Prices and delivery service may vary depending on your location and products. For any additional information, you can contact your local RONA store or visit our website: https://www.rona.ca/en/online-purchases
Do the prices shown on this site include taxes?
The prices shown on this site are in Canadian dollars. These prices do not include taxes, which are added to your bill online.
What are the terms and conditions of making payments online?
You can use a Mastercard, Visa or Rona credit card to pay for your purchases online — by entering the cardholder name and address on the account statement when you make your purchase. Credit cards are the only payment method for shopping online. More info can be found at: https://www.rona.ca/en/rona-faq
Is my online order confirmation page considered an official receipt?
No, your official sales receipt will be given to you when you complete the transaction at the store where you pick up your items. You will need to bring your "Ready for Pick-up" email with you as proof of purchase. This notice includes a copy of your consumer agreement. You should keep it in your records for future reference.
When will my online payment be processed?
Upon confirmation of your order, we will validate the credit card you used. The payment will automatically be charged to your card when the transaction is completed online.
How much time will it take to process my order?
Most of the products you can purchase online are available within 2 hours of placing your order. You can check the final processing time for your order at the top of your shopping cart page. If one of the items on the order is available within 7 to 10 days, it will take us 7 to 10 days to get it ready for pick-up or delivery.
Where should I go to pick up my order?
When you receive an email from us telling you that your order is ready for pick-up, simply go to your selected store and locate the pick-up zone poster. You must bring your identification.
When my order is ready, how long will I have to pick it up?
After you receive the email confirming that your order is ready, you will have 7 days to pick up your order. If your order is not picked up within this period, we will cancel it and refund you on your credit card.
How can I cancel an online order?
You can return a purchase made through RONA inc.
Online: if the order has not been processed, you can cancel your order through the Returns and Orders page
In-Store: contact the store selected during your purchase
Customer Service: call 1-866-283-2239 (toll-free) Monday to Sunday, between 8:30 a.m. and 7 p.m. (ET)
If your order has already been shipped, you cannot cancel or modify it. Once you have received your order, you can request a refund with Customer Service.
Do you offer installation services?
Yes! Many stores offer installation services. Visit our "Installation Service" section at https://www.rona.ca/en/install-services for more details. To find a store with this service, check out our list of participating stores.
Do I pay by credit card, by cheque, or in cash?
We accept payments with Visa, MasterCard or by cheque. Credit is also available. Payments in cash can be made in-store only.
Can I pay in installments?
Absolutely! Our flexible payment plan offers various financing options enabling you to pay in installments. More info (including conditions) can be found at: https://www.rona.ca/en/credit
I want to know the installation cost, what do I need to do?
The costs of fixed-price installations are available in-store or through our call centre. For a renovation project, please visit a RONA store to obtain a price quote. https://www.rona.ca/en/install-services
How can I reach customer service?
You can call us toll-free at 1‑866‑283‑2239 Monday to Sunday, between 8:30 a.m. and 7 p.m. (ET)
How do I find out about promotions and your products?
You can see a list of our products online. You can also check out our flyer online. To learn about our promotions, subscribe to our e-news to receive exclusive online offers, special offers, personalized coupons, contest alerts and flyers according to your preferences.
Can I designate someone to pick up my order?
When you purchase online, it is possible to indicate a third party for in-store pick-up. This person must be 16 years old or older. In-store, the authorized person must bring a copy of the confirmation email as well as a piece of government-issued photo ID.
Do you accept PayPal?
Yes! You can now pay for your online purchases using PayPal. It is a fast and safe way to pay and is used in millions of stores worldwide. For more info, please visit https://www.rona.ca/en/online-purchases
What is RONA Richmond's return policy?
You can return most products (except appliances) within 90 days in original condition with receipt for a refund, exchange, or store credit. See exceptions on RONA's website.
How can I check the status of my RONA order?
Check your order status online by entering your order number and email or logging into your RONA account. Email updates are sent if status changes.
Does RONA Richmond offer home delivery services?
Yes, parcel delivery is free for orders of $49 or more. Larger items like appliances have a truck delivery service for a $79 fee at most stores.
What payment methods does RONA Richmond accept?
You can pay online using Visa, Mastercard, RONA credit card, or PayPal. In-store payments include cash, cheque, credit card, and financing options.
Can someone else pick up my order from RONA Richmond?
Yes, a designated person over 16 can pick up your order with a copy of the confirmation email and photo ID.
What are the opening hours of RONA Richmond?
Monday to Friday from 7:30 AM to 9:00 PM, Saturday 8:00 AM to 7:00 PM, and Sunday 9:00 AM to 7:00 PM.
Does RONA Richmond offer installation services?
Yes, many stores provide installation services. Visit RONA’s installation services page to find details and participating stores.
Where is RONA Richmond located?
RONA Richmond is located at 7111 Elmbridge Way, Richmond, BC, V6X3J7, Canada.
What nearby places can I visit around RONA Richmond?
Nearby are Pro Desk at RONA, Vancouver General Trading Inc., Shoppers Drug Mart, Dinesty Dumpling House for dining, and Steve Nash Fitness Clubs for fitness.
How can nearby businesses like Shoppers Drug Mart or Dinesty Dumpling House benefit RONA Richmond customers?
Customers can combine their home improvement shopping with convenient access to pharmacy needs at Shoppers Drug Mart or enjoy a meal at Dinesty Dumpling House nearby before or after shopping at RONA.