About
Home Improvement StoreAppliance StoreOutdoor Furniture StoreBuilding Materials SupplierKitchen Supply StoreBathroom Supply StoreFlooring StorePaint StoreElectrical Supply StoreCutting ToolsRONA
Home & Garden RONA / Kelowna has the best articles and products for your renovation, construction, and home decoration projects.
Details
- DebitAvailable
- Cash onlyNot available
Location
Hours
Reviews
3.9
1,101 reviews
5 stars
485
4 stars
319
3 stars
112
2 stars
49
1 star
136
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service, including unhelpful staff, long wait times, and rude interactions.
Staff Availability
Frequent mentions of insufficient staff presence, leading to difficulty in finding assistance and delays in service.
Product Availability
Customers experienced issues with product availability, including discrepancies between online stock and in-store inventory.
Positive Staff Interactions
Some customers highlighted positive experiences with specific staff members who provided excellent service and assistance.
- SMSandra McKimJan 4, 20261.0Horrible customer service from Thane. I'm not going to waste my time describing the rudeness and arrogance of Thane as I know the complaint will go nowhere. Your store used to just give me the creeps but now I have a solid reason to never step in there again!
- CPChrissy PetersonDec 30, 20251.0Have been to this store 3 times in the past few months and every time there is no customer service at all. Lots of lazy workers avoiding eye contact not offering help. This last time customer service was called twice for the department and both times nobody showed up. Please hire some young energetic youth that want to work and serve the public cause the older staff you have now do not help customers. Not just this once it’s now three times. Walked out and will never be back. You lost my business and many others. I’m not one to complain but as a woman in the customer service industry this is unacceptable in any organization.
- KBkyle betchukDec 28, 20255.0Shot out to Brent and Chaz in the lumber department! Extremely helpful. They help me cut my lumber to perfection and always seem to be glad to help. Very inviting and save me alot of dust! A breath of fresh air compared to going to home depot. Terrible service there, if you can get it.
- MBMark BrownDec 18, 20251.0Went to a Kelowna RONA branch where 2 sewer pumps were in stock according to the info online. They could not find either ,and actually told me at that point that they already knew they were missing. I was told to order on line, so I went online and ordered the pump for delivery. Delivery estimate was one day. I allowed 3 days in my mind to be safe and had contractors arranged for the install and a pouring of a concrete floor which is dependent upon the pump being there. 5 days later my online order still says "processing" I emailed customer service during that wait and apparently the pump is coming from the Penticton store which is about an hour drive away. No one knows why it is not shipped, and the Penticton store says Purolator has not picked it up? um, they pick up if you call them to pick up. Contacted customer service again and they say to call Penticton RONA if i need more info, but they do not know why it is still there. So I called the Penticton store. No answer. I called 4 times between 8:30 and 8:45 am with 20 or 30 runs through on each call trying each department with no one picking up the phone at any extension (I tried them all). I left messages with no call return. I have never in my life experienced this level of incompetency and total disregard for customer service. if i could leave a negative number I would, as RONA does not deserve even a rating of one if this is indicative of their customer service level. They really need to review or replace their business model and senior management if they cannot plan coverage to the point where they do not even have staff to answer the phone, return a call, or ship a simple order. I am very unhappy and this has caused me several thousand dollars in contractor costs due to RONA not holding up their end of the transaction.
- SBShabnam BashiriDec 13, 20251.0We ordered and paid for an over the range microwave at the store and said that we pick it up at the store. After one month, I called to ask where the microwave was. The person at the appliance said that if I have to waite longer since I didn't paid for it to be delivered to my home. All the trucks need to be emptied before they can find out where our microwave is. I have never heard of such a absurd excuse. I don't want to pay 70 dollars for some one to bring my microwave to my home.
Frequently Asked Questions About Home & Garden RONA / Kelowna
What is your return policy?
If, for any reason, you are not 100% satisfied with your product, other than appliances, return it in the 90 days following your purchase, in its original condition and packaging with your original receipt for a refund, exchange or store credit. For more information (exceptions and conditions) please visit our website: https://www.rona.ca/en/returns-and-refunds
How do I check my order status?
Check your order status online by entering the order number & e-mail address or logging in to your Rona's account. You’ll receive email updates if your order status changes. For more info please visit: https://www.rona.ca/en/track-order
How do I return or exchange an item?
You can return a purchase made through the RONA inc. website in one of the following ways:
Online: you can return your product using the Returns and Orders page.
In-Store: you can also return the product to the store where you picked up the order by presenting your sales receipt.
Customer Service: call 1-866-283-2239 (toll-free) Monday through Sunday, between 8:30 a.m. and 7 p.m. (ET)
For more info visit: https://www.rona.ca/en/returns-and-refunds
How do I locate information on recalls and product safety news?
You can call the local store or visit our website (https://www.rona.ca/en/product-recalls) where we post product recalls from Health Canada (HC).
How do I find a product online?
Search using a keyword, product's name, Rona’s article number, and brand or manufacturer’s model number. You can also browse the department to shop Rona’s large selection of items.
How do I know if my order is ready to be picked up?
When you order online, choose the option “Pick-up in store“ at checkout. You will receive an email confirming that your order is ready. Use the Pick-Up Scheduler to select the time slot that suits you. Park in one of the designated Curbside Pick-up spots, call the store, and an associate will bring your order to your vehicle. When picking up your order, please provide a photo ID and a copy of the confirmation email. More info can be found at https://www.rona.ca/en/online-purchases
Do you deliver and from what amount of purchase?
Yes, we offer a delivery service. All products can be shipped by parcel their delivery is free with any $49 and more purchase. We also offer truck delivery for items that are not eligible for parcel delivery, such as appliances and patio sets. This service is available in most of our stores at the cost of $79. For more information please visit https://www.rona.ca/en/online-purchases or call your local Rona store.
Do you deliver at home?
Yes, we offer a delivery service. Prices and delivery service may vary depending on your location and products. For any additional information, you can contact your local RONA store or visit our website: https://www.rona.ca/en/online-purchases
Do the prices shown on this site include taxes?
The prices shown on this site are in Canadian dollars. These prices do not include taxes, which are added to your bill online.
What are the terms and conditions of making payments online?
You can use a Mastercard, Visa or Rona credit card to pay for your purchases online — by entering the cardholder name and address on the account statement when you make your purchase. Credit cards are the only payment method for shopping online. More info can be found at: https://www.rona.ca/en/rona-faq
Is my online order confirmation page considered an official receipt?
No, your official sales receipt will be given to you when you complete the transaction at the store where you pick up your items. You will need to bring your "Ready for Pick-up" email with you as proof of purchase. This notice includes a copy of your consumer agreement. You should keep it in your records for future reference.
When will my online payment be processed?
Upon confirmation of your order, we will validate the credit card you used. The payment will automatically be charged to your card when the transaction is completed online.
How much time will it take to process my order?
Most of the products you can purchase online are available within 2 hours of placing your order. You can check the final processing time for your order at the top of your shopping cart page. If one of the items on the order is available within 7 to 10 days, it will take us 7 to 10 days to get it ready for pick-up or delivery.
Where should I go to pick up my order?
When you receive an email from us telling you that your order is ready for pick-up, simply go to your selected store and locate the pick-up zone poster. You must bring your identification.
When my order is ready, how long will I have to pick it up?
After you receive the email confirming that your order is ready, you will have 7 days to pick up your order. If your order is not picked up within this period, we will cancel it and refund you on your credit card.
How can I cancel an online order?
You can return a purchase made through RONA inc.
Online: if the order has not been processed, you can cancel your order through the Returns and Orders page
In-Store: contact the store selected during your purchase
Customer Service: call 1-866-283-2239 (toll-free) Monday to Sunday, between 8:30 a.m. and 7 p.m. (ET)
If your order has already been shipped, you cannot cancel or modify it. Once you have received your order, you can request a refund with Customer Service.
Do you offer installation services?
Yes! Many stores offer installation services. Visit our "Installation Service" section at https://www.rona.ca/en/install-services for more details. To find a store with this service, check out our list of participating stores.
Do I pay by credit card, by cheque, or in cash?
We accept payments with Visa, MasterCard or by cheque. Credit is also available. Payments in cash can be made in-store only.
Can I pay in installments?
Absolutely! Our flexible payment plan offers various financing options enabling you to pay in installments. More info (including conditions) can be found at: https://www.rona.ca/en/credit
I want to know the installation cost, what do I need to do?
The costs of fixed-price installations are available in-store or through our call centre. For a renovation project, please visit a RONA store to obtain a price quote. https://www.rona.ca/en/install-services
How can I reach customer service?
You can call us toll-free at 1‑866‑283‑2239 Monday to Sunday, between 8:30 a.m. and 7 p.m. (ET)
How do I find out about promotions and your products?
You can see a list of our products online. You can also check out our flyer online. To learn about our promotions, subscribe to our e-news to receive exclusive online offers, special offers, personalized coupons, contest alerts and flyers according to your preferences.
Can I designate someone to pick up my order?
When you purchase online, it is possible to indicate a third party for in-store pick-up. This person must be 16 years old or older. In-store, the authorized person must bring a copy of the confirmation email as well as a piece of government-issued photo ID.
Do you accept PayPal?
Yes! You can now pay for your online purchases using PayPal. It is a fast and safe way to pay and is used in millions of stores worldwide. For more info, please visit https://www.rona.ca/en/online-purchases
What is Home & Garden RONA / Kelowna's return policy?
You can return non-appliance products within 90 days of purchase in original condition with a receipt for a refund, exchange, or store credit. Exceptions apply; see rona.ca/en/returns-and-refunds for details.
How can I check my order status for purchases from Home & Garden RONA?
Check your order status online with your order number and email address, or log in to your RONA account. Email updates will notify you of changes. Visit rona.ca/en/track-order for more info.
Does Home & Garden RONA / Kelowna offer delivery services?
Yes, delivery is available. Parcel delivery is free for purchases over $49. Truck delivery for large items costs $79 in most stores. Contact the local store or visit rona.ca/en/online-purchases for more details.
What are the store hours for Home & Garden RONA / Kelowna?
Open Monday to Friday from 6:00 AM to 9:00 PM, Saturday 7:00 AM to 8:00 PM, and Sunday 8:00 AM to 6:00 PM. Holiday hours may vary; for example, November 11 is 8:00 AM to 6:00 PM.
Where is Home & Garden RONA / Kelowna located?
The store is located at 1711 Springfield Rd, Kelowna, BC, V1Y5V5, Canada.
Can someone else pick up my order on my behalf at Home & Garden RONA?
Yes, a person 16 or older can pick up your in-store order if they bring a copy of the confirmation email and a government-issued photo ID.
Are there any nearby food options near Home & Garden RONA / Kelowna?
Yes, nearby you can visit Tim Hortons for coffee and snacks, Subway for sandwiches, and YLW Pizza and Pasta or Samosa Place for Italian and Indian cuisine. They are great spots to grab a bite before or after shopping.
What nearby automotive services are available close to Home & Garden RONA / Kelowna?
Nearby auto services include Bubbles Car Wash for detailing, CSN Springfield for repairs and towing, Motor Werke for automotive repairs, and Springfield Auto Body for collision repairs.
Are there nearby government services to Home & Garden RONA / Kelowna?
Yes, ICBC Claim Centre and ICBC Driver Licensing are nearby, as well as Kelowna Driver Licensing services. These can be helpful if you need licensing or claim services during your visit.
Does Home & Garden RONA / Kelowna accept PayPal for online payments?
Yes, you can pay for your online purchases using PayPal for a fast and secure transaction.