Business Details
About
Furniture StoreHome Goods StoreMattress StoreAppliance StoreRefrigerator StoreOffice Furniture StoreOutdoor Furniture StoreBedroom Furniture StoreElectronics Store
Since 1971, Canadians have trusted The Brick to furnish their homes. Our head office is proudly located in Edmonton, Alberta, and we operate more than 200 stores across Canada – including The Brick, The Brick Mattress Store, The Brick Outlet.
We are known nationwide for selling high quality household furniture, mattresses, appliances and home electronics at great prices. Our friendly and professional people work hard for our customers every day, both in-store and online.
Details
- DeliveryAvailable
- Curbside pickupAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.5
1,412 reviews
5 stars
1,105
4 stars
133
3 stars
46
2 stars
32
1 star
96
What are people saying?
AI-generated from recent customer reviews
Customer Service
Multiple customers praised the helpfulness and professionalism of staff, particularly J.P., Mike, and Sean.
Delivery Experience
The delivery teams received high marks for being efficient, polite, and careful with items during delivery.
Sales Approach
Customers appreciated the non-pushy sales approach, allowing them to make decisions comfortably.
Product Knowledge
Sales associates were noted for their knowledge about products, helping customers make informed choices.
Mixed Experiences
Some customers reported issues with product quality and customer service follow-up, indicating inconsistency in service.
- EHErin Harrison3 days ago5.0My husband and I recently spent about six hours couch shopping at the Brick Kamloops. We had our two young babies with us, so I was worried we would have a stressful experience. But the staff at the Brick were welcoming and helpful from the get go! Sean M. went especially out of his way to help us look at multiple different couches, fireplace TV stands, rugs and recliners. He offered me water, helped us look for our missing baby wipes, made sure we had lots of time and space to think, offered us incredible deals and spent extra time with us after the fact, (on his own time) discussing delivery and payment. We really appreciated his honesty and efficiency. We were so tired and overwhelmed with the options and thanks to Sean, I am currently sitting on my brand new sectional, looking at our lovely new “fireplace”. We will be sure to contact Sean again for future purchases. He truly made our experience a positive one and I’m so grateful. Also a shoutout to the delivery team! They were actually able to find our hidden front door in our complex without issue, and set up our couch very quickly. The younger gentleman was especially friendly and made sure to give me tips on spraying down my couch with protectant and explained it all thoroughly. :) And to the lady working the phone lines on a Wednesday at 8 pm, thank you as well for being so helpful and friendly and the end of what I’m sure was a long and busy day for you. She set up our delivery right before the store closed and thanks to her, we didn’t have to wait another week for our stuff! Thanks so much to the Kamloops Brick team!
- SEsandra Elliott5 days ago5.0Pleasant and professional staff from sales to delivery. Our house is not the easiest to deliver big items to and our two couches were large and very heavy. The delivery guys were great and very personable. Thanks to you all.
- FGFrancine-Helene GirardNov 15, 20255.0J.p. Singh We had a very good experience with this gentleman. He knew a lot about them and help us make a decision. We did not feel pressured. We Are hopeful we bought appliances that will cover our needs!
- SCShane CarlsonNov 14, 20252.0Jp was attetnive and listened to what i wanted while making the sale. Advised product would be in store by a date and stated he would call me. Product didnt arrive and after i called to find the product could be an extra week, found out he wasnt even in to provide a courtesy call to advise of the delay
- SRScott RobinsonNov 12, 20254.0Service from the staff was very helpful and informative, making our decision easy to go with the Brick Kamloops for our purchases. Would have given 5 ☆'s but they deliver to our neck of the woods.
Frequently Asked Questions About The Brick
What is your return policy?
Our return policy differs based on the item you purchase. Check the Satisfaction Guarantee page on our website for full details.
I found a lower price on an item I purchased last week. Do you have a price guarantee?
Absolutely. If you find the same brand and model currently advertised at a lower price by The Brick or a competitor within 30 days of pick up or delivery, then we'll refund you the difference. Some conditions apply. Check the Price Guarantee page on our website for full details.
Can I cancel my order and get a refund?
Yes. You may cancel your order by visiting any Brick location. Purchases made online and in store are refundable at any time prior to product delivery or pick up. Refunds are made only to the same credit or debit card used to pay for the order. Cash payments will be refunded to a debit card or via cheque and mailed to the person who paid for the order. Deposits on Special Order items are non-refundable.
Can I get my deposit refunded in cash if I paid in cash?
Unfortunately, not every Brick store will have enough cash on hand or the exact dollar amount required to refund your deposit in cash. We're happy to refund cash payments to a debit card, or via a cheque made out to the individual listed on the invoice.
What does
On select products, our buyers have used The Brick's purchasing power to get you the best quality products for the best prices in Canada. Our buyers have done their homework and pulled strings to get you the best quality products for the best prices in Canada. Our Buyer's Best products are at a low price you can count on every day – no promotional end dates and no confusing terms. That's why these items can't be combined with our other promotions.
How do I add an extended warranty to my product?
An extended warranty can be added during the purchase process in store or online. Or if you've already completed an online order and decided you want to add a warranty, you can visit a Brick store to purchase a warranty up to 30 days after receiving your product. You can add a warranty to a product during the first step of the online checkout process. When you check out, you'll be asked if you want to add a warranty to each eligible product. You can either select 'Protect All Products' at the top of the warranty section, or specify which level of coverage you want for each individual product. When you have selected the preferred warranty for your item(s), click the 'Continue' button in the lower right corner of the page to continue with the checkout process. Check our Warranties and Protection Plans page for full details or discuss your options with a sales consultant in your local Brick store.
Where does The Brick deliver?
Our Premium Delivery Service is available in most areas. For areas not served by The Brick's delivery team, we contract third-party courier and shipping companies. Some products can also be shipped via Canada Post's shipping service. The Brick does not currently deliver or ship to anywhere in the United States, and online transactions from American customers cannot be accepted at this time.
What installation and assembly services does The Brick offer?
We're proud to offer professionally licensed installation and assembly services at competitive prices. We install a variety of appliances and electronics, and offer a range of furniture assembly services. Check our Installation and Assembly page for full details.
What is The Brick's return policy?
The Brick's return policy varies by product. Visit their Satisfaction Guarantee page online for full details.
Does The Brick offer a price guarantee?
Yes, if you find the same brand and model advertised for less by The Brick or a competitor within 30 days of purchase, they'll refund the difference with some conditions.
Can I cancel my order and get a refund?
Yes, orders can be cancelled prior to delivery or pickup at any Brick location. Refunds return to the original payment method; deposits on special orders are non-refundable.
How can I add an extended warranty to my purchase?
Add an extended warranty during purchase online or in-store, or within 30 days of receiving the product by visiting a store.
What pickup and delivery services does The Brick offer?
The Brick provides curbside pickup, delivery, and no-contact delivery services.
What are The Brick's store hours?
The Brick is open Monday to Friday from 10am to 9pm, Saturday 10am to 7pm, and Sunday 11am to 6pm.
Which brands are available at The Brick?
You can find popular brands like Samsung, LG, KitchenAid, Whirlpool, Dyson, Sony, Sealy, and many more at The Brick.
What nearby places can I visit when shopping at The Brick in Kamloops?
Nearby you can visit Ashley HomeStore for home decor, The Pet Connection Pet Grooming if you have pets, or enjoy a meal at Burger King or Tim Hortons.
Are there convenient food options near The Brick store in Kamloops?
Yes, nearby eateries include Burger King, Tim Hortons, Wendy's, and McCracken Station Pub for quick meals and refreshments.
How can nearby automotive services be useful for customers visiting The Brick?
If you need automotive repairs or services during your visit, places like Apex Collision or Valleyview Automotive are close by for your convenience.