Business Details
About
Furniture StoreHome Goods StoreMattress StoreAppliance StoreRefrigerator StoreOffice Furniture StoreOutdoor Furniture StoreBedroom Furniture StoreElectronics Store
Since 1971, Canadians have trusted The Brick to furnish their homes. Our head office is proudly located in Edmonton, Alberta, and we operate more than 200 stores across Canada – including The Brick, The Brick Mattress Store, The Brick Outlet.
We are known nationwide for selling high quality household furniture, mattresses, appliances and home electronics at great prices. Our friendly and professional people work hard for our customers every day, both in-store and online.
Details
- DeliveryAvailable
- Curbside pickupAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.5
1,474 reviews
5 stars
1,158
4 stars
140
3 stars
48
2 stars
32
1 star
96
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the friendly and helpful staff, particularly mentioning individuals like JP and Mike for their professionalism and product knowledge.
Delivery Experience
The delivery team received positive feedback for being on time, efficient, and courteous, although there were some concerns about the lack of assistance with setup.
Sales Process
Many customers appreciated the no-pressure sales approach and the informative guidance provided by sales staff, making the purchasing experience smooth and enjoyable.
Product Satisfaction
Overall, customers expressed satisfaction with their purchases, highlighting the quality of products and good deals.
- JSjaspreet singh1 day ago5.0⭐⭐⭐⭐⭐ We had a great experience working with JP while purchasing our sofa. He was very knowledgeable, patient, and took the time to understand what we were looking for. JP explained all the options clearly, answered our questions honestly, and made the entire process smooth and stress-free. We’re very happy with our purchase and truly appreciate his excellent customer service. Highly recommend JP if you’re looking for a sofa!
- ETElizabeth Tennant1 day ago3.0Selection is like any other BRICK. the one problem is that the delivery company exported another 70 dollars for delivery over the cost quoted. To deliver on new years eve. Poor seniors had to come up with 250 dollars to drive 44 km to home expecting delivery. No cool
- NANestle Jing AguilarJan 3, 20265.0As per schedule, all the orders have been delivered. Delivery guys professionally place and assemble the furnitures. Very friendly and down to earth guys!
- LSLee SilvesterDec 22, 20253.0I was very happy with Mike picking out my couch and with the 2 gentleman that delivered it even tho they dropped the couch and broke my door frame. They documented the incident and apologized. I am not happy with customer service that won't call me back or respond to an email that I have sent asking if they are going to do anything to fix my door frame. I don't normally complain or say anything and even told the guys that stuff happens but it would of been nice of The Brick to offer to fix what they broke.
- BMBrad McewenDec 20, 20254.0The movers were excellent. Very careful and respectful, especially delivering to a house like mine with a steep driveway and steep stairs. We are still waiting for the dishwasher to be installed and the warranty packaging with the sealant sprays to be delivered. The movers did not have it in their paperwork so it did not show up yet
Frequently Asked Questions About The Brick
What is your return policy?
Our return policy differs based on the item you purchase. Check the Satisfaction Guarantee page on our website for full details.
I found a lower price on an item I purchased last week. Do you have a price guarantee?
Absolutely. If you find the same brand and model currently advertised at a lower price by The Brick or a competitor within 30 days of pick up or delivery, then we'll refund you the difference. Some conditions apply. Check the Price Guarantee page on our website for full details.
Can I cancel my order and get a refund?
Yes. You may cancel your order by visiting any Brick location. Purchases made online and in store are refundable at any time prior to product delivery or pick up. Refunds are made only to the same credit or debit card used to pay for the order. Cash payments will be refunded to a debit card or via cheque and mailed to the person who paid for the order. Deposits on Special Order items are non-refundable.
Can I get my deposit refunded in cash if I paid in cash?
Unfortunately, not every Brick store will have enough cash on hand or the exact dollar amount required to refund your deposit in cash. We're happy to refund cash payments to a debit card, or via a cheque made out to the individual listed on the invoice.
What does
On select products, our buyers have used The Brick's purchasing power to get you the best quality products for the best prices in Canada. Our buyers have done their homework and pulled strings to get you the best quality products for the best prices in Canada. Our Buyer's Best products are at a low price you can count on every day – no promotional end dates and no confusing terms. That's why these items can't be combined with our other promotions.
How do I add an extended warranty to my product?
An extended warranty can be added during the purchase process in store or online. Or if you've already completed an online order and decided you want to add a warranty, you can visit a Brick store to purchase a warranty up to 30 days after receiving your product. You can add a warranty to a product during the first step of the online checkout process. When you check out, you'll be asked if you want to add a warranty to each eligible product. You can either select 'Protect All Products' at the top of the warranty section, or specify which level of coverage you want for each individual product. When you have selected the preferred warranty for your item(s), click the 'Continue' button in the lower right corner of the page to continue with the checkout process. Check our Warranties and Protection Plans page for full details or discuss your options with a sales consultant in your local Brick store.
Where does The Brick deliver?
Our Premium Delivery Service is available in most areas. For areas not served by The Brick's delivery team, we contract third-party courier and shipping companies. Some products can also be shipped via Canada Post's shipping service. The Brick does not currently deliver or ship to anywhere in the United States, and online transactions from American customers cannot be accepted at this time.
What installation and assembly services does The Brick offer?
We're proud to offer professionally licensed installation and assembly services at competitive prices. We install a variety of appliances and electronics, and offer a range of furniture assembly services. Check our Installation and Assembly page for full details.
What is The Brick's return policy?
The Brick's return policy varies by product. Visit their Satisfaction Guarantee page online for full details.
Does The Brick offer a price guarantee?
Yes, if you find the same brand and model advertised for less by The Brick or a competitor within 30 days of purchase, they'll refund the difference with some conditions.
Can I cancel my order and get a refund?
Yes, orders can be cancelled prior to delivery or pickup at any Brick location. Refunds return to the original payment method; deposits on special orders are non-refundable.
How can I add an extended warranty to my purchase?
Add an extended warranty during purchase online or in-store, or within 30 days of receiving the product by visiting a store.
What pickup and delivery services does The Brick offer?
The Brick provides curbside pickup, delivery, and no-contact delivery services.
What are The Brick's store hours?
The Brick is open Monday to Friday from 10am to 9pm, Saturday 10am to 7pm, and Sunday 11am to 6pm.
Which brands are available at The Brick?
You can find popular brands like Samsung, LG, KitchenAid, Whirlpool, Dyson, Sony, Sealy, and many more at The Brick.
What nearby places can I visit when shopping at The Brick in Kamloops?
Nearby you can visit Ashley HomeStore for home decor, The Pet Connection Pet Grooming if you have pets, or enjoy a meal at Burger King or Tim Hortons.
Are there convenient food options near The Brick store in Kamloops?
Yes, nearby eateries include Burger King, Tim Hortons, Wendy's, and McCracken Station Pub for quick meals and refreshments.
How can nearby automotive services be useful for customers visiting The Brick?
If you need automotive repairs or services during your visit, places like Apex Collision or Valleyview Automotive are close by for your convenience.