About
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Since 1971, Canadians have trusted The Brick to furnish their homes. Our head office is proudly located in Edmonton, Alberta, and we operate more than 200 stores across Canada – including The Brick, The Brick Mattress Store, The Brick Outlet.
We are known nationwide for selling high quality household furniture, mattresses, appliances and home electronics at great prices. Our friendly and professional people work hard for our customers every day, both in-store and online.
Details
- DeliveryAvailable
- Curbside pickupAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.5
361 reviews
5 stars
272
4 stars
38
3 stars
15
2 stars
17
1 star
19
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and knowledgeable, particularly highlighting Brenda's exceptional service.
Sales Environment
The store is noted for its relaxed, non-pushy sales atmosphere, allowing customers to browse comfortably without pressure.
Product Quality
Customers expressed satisfaction with the quality of the furniture and appliances purchased, often mentioning good deals and value for money.
Delivery Issues
Some customers reported problems with delivery times and communication, leading to frustration and disappointment.
Overall Experience
Most reviews reflect a positive shopping experience, with many customers expressing a desire to return and recommend the store to others.
- LCLaura C1 day ago5.0Super nice staff. Great selection.
- CDCarmie Dixon5 days ago3.0Good store, not a good sales man on.
- OVO. VanNov 9, 20255.0Super easy purchase experience helpful staff good prices,
- AKAlexandra KhanOct 25, 20255.0I love Brenda, she made shopping for our brand new living room furniture fun and easy. No sales pressure, just good logic advice that worked for us
- ABAndrea BurtonOct 15, 20251.0Given false information on financing info, then changing the plan when im ready to buy something. Manager not very helpful for a manager. Disappointed!!!. Im Canceling my credit card. Taking my business elsewhere. Unless its rectified ..
Frequently Asked Questions About The Brick
What is your return policy?
Our return policy differs based on the item you purchase. Check the Satisfaction Guarantee page on our website for full details.
I found a lower price on an item I purchased last week. Do you have a price guarantee?
Absolutely. If you find the same brand and model currently advertised at a lower price by The Brick or a competitor within 30 days of pick up or delivery, then we'll refund you the difference. Some conditions apply. Check the Price Guarantee page on our website for full details.
Can I cancel my order and get a refund?
Yes. You may cancel your order by visiting any Brick location. Purchases made online and in store are refundable at any time prior to product delivery or pick up. Refunds are made only to the same credit or debit card used to pay for the order. Cash payments will be refunded to a debit card or via cheque and mailed to the person who paid for the order. Deposits on Special Order items are non-refundable.
Can I get my deposit refunded in cash if I paid in cash?
Unfortunately, not every Brick store will have enough cash on hand or the exact dollar amount required to refund your deposit in cash. We're happy to refund cash payments to a debit card, or via a cheque made out to the individual listed on the invoice.
What does
On select products, our buyers have used The Brick's purchasing power to get you the best quality products for the best prices in Canada. Our buyers have done their homework and pulled strings to get you the best quality products for the best prices in Canada. Our Buyer's Best products are at a low price you can count on every day – no promotional end dates and no confusing terms. That's why these items can't be combined with our other promotions.
How do I add an extended warranty to my product?
An extended warranty can be added during the purchase process in store or online. Or if you've already completed an online order and decided you want to add a warranty, you can visit a Brick store to purchase a warranty up to 30 days after receiving your product. You can add a warranty to a product during the first step of the online checkout process. When you check out, you'll be asked if you want to add a warranty to each eligible product. You can either select 'Protect All Products' at the top of the warranty section, or specify which level of coverage you want for each individual product. When you have selected the preferred warranty for your item(s), click the 'Continue' button in the lower right corner of the page to continue with the checkout process. Check our Warranties and Protection Plans page for full details or discuss your options with a sales consultant in your local Brick store.
Where does The Brick deliver?
Our Premium Delivery Service is available in most areas. For areas not served by The Brick's delivery team, we contract third-party courier and shipping companies. Some products can also be shipped via Canada Post's shipping service. The Brick does not currently deliver or ship to anywhere in the United States, and online transactions from American customers cannot be accepted at this time.
What installation and assembly services does The Brick offer?
We're proud to offer professionally licensed installation and assembly services at competitive prices. We install a variety of appliances and electronics, and offer a range of furniture assembly services. Check our Installation and Assembly page for full details.
What are the store hours for The Brick in Courtenay?
The Brick in Courtenay is open from 10:00 AM to 6:00 PM Monday to Saturday, and from 11:00 AM to 6:00 PM on Sundays. On November 11, 2025, it will be open from 10:00 AM to 6:00 PM.
What payment options does The Brick accept?
The Brick accepts American Express, Cash, Financing, Mastercard, and Visa.
Does The Brick offer curbside pickup and delivery services in Courtenay?
Yes, The Brick offers curbside pickup, delivery, and no-contact delivery services.
What brands of products are available at The Brick?
The Brick carries brands including Samsung, LG, KitchenAid, Whirlpool, Frigidaire, Bosch, Maytag, GE, Dyson, Sony, Sealy, Serta, and many others.
What products can I find at The Brick store in Courtenay?
You can find a wide range of products such as sofas, sectionals, chairs, mattresses, dining tables, appliances like refrigerators, ranges, dishwashers, washers, dryers, TVs, patio furniture, and more.
What is The Brick's return policy?
Return policies vary by item. For full details, customers should check the Satisfaction Guarantee page on The Brick's website.
Can I add an extended warranty to my purchase at The Brick?
Yes, extended warranties can be added during purchase in-store or online, or within 30 days after receiving your product by visiting a Brick store.
How can nearby appliance and furniture stores complement my visit to The Brick?
Nearby stores like Parker's Appliances and More and La-Z-Boy Courtenay offer additional appliance and home decor options, helping you compare products and styles during your shopping trip.
Are there any nearby dining options to visit before or after shopping at The Brick?
Yes, you can dine at nearby restaurants such as Kelly & Carlos O'Bryan's Courtenay, an Irish pub and restaurant, or Pho Maple Noodle, a Vietnamese and Chinese restaurant.
What nearby services can assist with delivery or moving items purchased at The Brick?
The UPS Customer Center nearby can assist with courier and delivery services, and Pacific Rim Storage - Courtenay Stowaway offers self-storage options if needed.