Business Details
About
Furniture StoreHome Goods StoreMattress StoreAppliance StoreRefrigerator StoreOffice Furniture StoreOutdoor Furniture StoreBedroom Furniture StoreElectronics Store
Since 1971, Canadians have trusted The Brick to furnish their homes. Our head office is proudly located in Edmonton, Alberta, and we operate more than 200 stores across Canada – including The Brick, The Brick Mattress Store, The Brick Outlet.
We are known nationwide for selling high quality household furniture, mattresses, appliances and home electronics at great prices. Our friendly and professional people work hard for our customers every day, both in-store and online.
Details
- DeliveryAvailable
- Curbside pickupAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.5
2,441 reviews
5 stars
2,037
4 stars
101
3 stars
39
2 stars36
1 star
228
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and knowledgeable, with specific mentions of employees like Mario, Yalda, and Kiyan.
Product Quality
Customers expressed satisfaction with the quality of furniture purchased, describing it as stylish and comfortable.
Delivery Issues
Several reviews highlighted significant problems with delivery, including delays and miscommunication regarding delivery dates.
Management Concerns
Some customers reported negative experiences with management, citing unprofessional behavior and lack of support for staff.
Positive Experiences
Numerous reviews reflected overall positive shopping experiences, with customers feeling valued and well-assisted throughout the purchasing process.
- MFMostafa Farahani2 days ago5.0I recently visited The Brick store in Coquitlam looking to purchase a new sofa. From the moment I approached the floor, I was greeted by Yalda, who provided truly outstanding service. Unlike previous experiences at other stores, Yalda was not pushy or rushed. She took the time to understand my specific needs and budget, asking insightful questions about the space in my home and how I planned to use the furniture. Her product knowledge regarding the sofa models I was interested in was exceptional. She was able to clearly explain the differences between various models, materials, and warranty options without overwhelming me. This guidance was crucial in helping me make a well-informed decision. I especially appreciated Yalda’s patience. I spent a good amount of time comparing two different options, and she remained attentive and helpful, providing objective pros and cons for each choice. When it came time to finalize the purchase, the checkout process was smooth and efficient. Thanks to Yalda, what could have been a stressful, high-pressure shopping trip turned into a pleasant and successful experience. I highly recommend seeking out Yalda if you are planning a large purchase at The Brick.
- YYYvonne5 days ago5.0We were very happy with our experience at The Brick. We bought a washer at a good price from Peyman. He was great to work with. We had it delivered a few days later and we were very happy with this experience as well. The delivery window made it easy to know when to expect them. The set up and removal of the old washer was quick and clean.
- MBmonica deac budacNov 15, 20255.0Sara was extremely helpful. She was very knowledgeable and described the product very well. She also worked hard to get us a good price for the sofa!!! Thank you, Sarah!
- ASali sharifzadehNov 15, 20255.0⭐⭐⭐⭐⭐ Exceptional Service from Sara! I had a wonderful experience thanks to Sara’s professional and polite approach. Her friendly attitude and excellent customer service made my purchase truly enjoyable. I really appreciated her patience, knowledge, and the positive energy she brought to the entire
- AGAriana GeorbasNov 2, 20251.0Extremely disappointed – two failed purchases, no accountability • I spent over $6,000 between the United Blvd and Lougheed Hwy Coquitlam Brick stores (a modular sofa + a new fridge). • Sofa delivery: arrived with one piece missing and a defective console. The delivery team tore open the bottom and duct-taped it to make it temporarily functional. • A replacement console was later delivered — also defective. • I was promised a repair appointment, but the technician never showed up, and I only received a call at 9 PM to say he might come the next day. • Management offered $150 compensation or to “wait indefinitely” for a working part. Still waiting a month later. • Decided to give The Brick another chance and purchased a $2,000 fridge from the Lougheed location. • Delivery window was 9:15 AM–12:15 PM — I unplugged my old fridge and emptied everything as instructed. • By 2 PM, still no delivery; team finally called saying they are coming to deliver the fridge only to come by to announce that their truck broke down. Then they drove away and hung up on me. • Both stores blamed each other, offered no help, and stopped returning calls. • I was left with all my food spoiled and contaminated, over $2,000 in groceries lost, no new fridge, and still a damaged, duct-taped sofa. • I’ve never experienced such unprofessionalism, miscommunication, and lack of care from a company. • I deeply regret trusting The Brick twice. • I’m sharing this so others don’t go through the same frustration, stress, and loss.
Frequently Asked Questions About The Brick
What is your return policy?
Our return policy differs based on the item you purchase. Check the Satisfaction Guarantee page on our website for full details.
I found a lower price on an item I purchased last week. Do you have a price guarantee?
Absolutely. If you find the same brand and model currently advertised at a lower price by The Brick or a competitor within 30 days of pick up or delivery, then we'll refund you the difference. Some conditions apply. Check the Price Guarantee page on our website for full details.
Can I cancel my order and get a refund?
Yes. You may cancel your order by visiting any Brick location. Purchases made online and in store are refundable at any time prior to product delivery or pick up. Refunds are made only to the same credit or debit card used to pay for the order. Cash payments will be refunded to a debit card or via cheque and mailed to the person who paid for the order. Deposits on Special Order items are non-refundable.
Can I get my deposit refunded in cash if I paid in cash?
Unfortunately, not every Brick store will have enough cash on hand or the exact dollar amount required to refund your deposit in cash. We're happy to refund cash payments to a debit card, or via a cheque made out to the individual listed on the invoice.
What does
On select products, our buyers have used The Brick's purchasing power to get you the best quality products for the best prices in Canada. Our buyers have done their homework and pulled strings to get you the best quality products for the best prices in Canada. Our Buyer's Best products are at a low price you can count on every day – no promotional end dates and no confusing terms. That's why these items can't be combined with our other promotions.
How do I add an extended warranty to my product?
An extended warranty can be added during the purchase process in store or online. Or if you've already completed an online order and decided you want to add a warranty, you can visit a Brick store to purchase a warranty up to 30 days after receiving your product. You can add a warranty to a product during the first step of the online checkout process. When you check out, you'll be asked if you want to add a warranty to each eligible product. You can either select 'Protect All Products' at the top of the warranty section, or specify which level of coverage you want for each individual product. When you have selected the preferred warranty for your item(s), click the 'Continue' button in the lower right corner of the page to continue with the checkout process. Check our Warranties and Protection Plans page for full details or discuss your options with a sales consultant in your local Brick store.
Where does The Brick deliver?
Our Premium Delivery Service is available in most areas. For areas not served by The Brick's delivery team, we contract third-party courier and shipping companies. Some products can also be shipped via Canada Post's shipping service. The Brick does not currently deliver or ship to anywhere in the United States, and online transactions from American customers cannot be accepted at this time.
What installation and assembly services does The Brick offer?
We're proud to offer professionally licensed installation and assembly services at competitive prices. We install a variety of appliances and electronics, and offer a range of furniture assembly services. Check our Installation and Assembly page for full details.
What is The Brick's return policy?
The return policy varies by item. Please check the Satisfaction Guarantee page on our website for full details.
Does The Brick offer a price guarantee if I find a lower price elsewhere?
Yes, if you find the same brand and model advertised at a lower price within 30 days of purchase, The Brick will refund the difference with some conditions. See the Price Guarantee page for details.
Can I cancel my order and obtain a refund?
Yes, orders can be cancelled at any Brick location prior to delivery or pickup. Refunds are made to the original payment method, with some exceptions for cash payments and deposits.
What payment options does The Brick accept?
The Brick accepts American Express, cash, financing, Mastercard, and Visa.
What are the store hours for The Brick in Coquitlam?
The store is open Monday to Friday from 10:00 AM to 9:00 PM, Saturday 10:00 AM to 7:00 PM, and Sunday 11:00 AM to 6:00 PM. Holiday hours may vary.
What pickup and delivery services does The Brick offer?
The Brick offers curbside pickup, delivery, and no contact delivery services.
How can I add an extended warranty to my purchase at The Brick?
You can add an extended warranty during in-store or online purchase, or within 30 days of product receipt by visiting a store. More details are available on the Warranties and Protection Plans page.
What types of products does The Brick offer?
The Brick offers a wide range of furniture, mattresses, appliances, and home electronics including sofas, beds, dining tables, refrigerators, TVs, and more.
How can nearby restaurants like Nando's and Red Robin enhance my visit to The Brick?
You can enjoy delicious meals at Nando's Coquitlam or Red Robin Gourmet Burgers before or after shopping at The Brick, making your trip convenient and enjoyable.
What nearby fitness centers can I visit when shopping at The Brick?
Nearby gyms such as UFC GYM, Planet Fitness, and Steve Nash Fitness World offer great options to balance your shopping visit with a workout.
Are there any nearby parks or outdoor spaces near The Brick in Coquitlam?
Town Centre Park is located close to The Brick, offering a pleasant spot to relax or enjoy outdoor activities during your visit.