The Brick

Reviews

• RR

  Ray

  5 days ago
  5.0
  Je n'aime pas clavarder un avec un représentant quand je veux acheter quelque chose mais Mario Y a été d'une grande aide et nous avons été agréablement surpris par sa compétence et sa gentillesse. Bravo Mario, The Brick a, en lui, un employé en or. Grâce à Mario, nous avons conclu un achat sans problème.
• AE

  amir ebnealiyan

  Dec 29, 2025
  5.0
  We had a great experience at the Brick today purchasing sofa, dining set, bed, rug and coffee table. Mr.Peyman was incredibly professional, friendly, and knowledgeable. He explained everything clearly and patiently, making the whole process smooth and stress_free. Truly helpful and reliable; highly recommend working with him😍😍😍
• KT

  Kirthika Twitty

  Dec 26, 2025
  5.0
  Overall, purchasing a sofa from The Brick was a good experience due to the wide selection and competitive pricing, and the executives Kamal and Mario were helpful and professional throughout the process; however, it’s still important to carefully check the sofa’s quality and clearly understand the delivery and warranty details before making a final decision.
• MM

  Mehrad

  Dec 22, 2025
  1.0
  I have been buying furniture from The Brick for years, but this time was absolutely terrible. My dining table and coffee table paint started changing color and peeling in a very short time. Clearly poor quality. I reported the issue and they sent a technician who was completely useless. Without any proof, he said I must have put something hot on it, which is 100% not true. Instead of taking responsibility, they make up excuses.The technician was unprofessional and talking nonsense, just trying to blame the customer instead of admitting the product is defective. This is cheap quality furniture with zero accountability. Very disappointed. I won’t trust The Brick again.
• RF

  Rain Fall

  Dec 19, 2025
  1.0
  We recently purchased several pieces of furniture from The Brick Coquitlam. While the furniture itself is excellent and something we truly love, the customer service experience was deeply disappointing. The manager in training who assisted us, Peyman Mahmoudian, was almost entirely focused on selling an extended warranty. Regardless of what we asked for help with, the conversation repeatedly returned to the warranty. Clear refusals were not accepted, and the pressure continued throughout the interaction. It was exhausting and made the experience unnecessarily stressful and EXTREMELY UNPLEASANT. More concerning was that after the purchase, additional insurance related charges appeared on the Flexiti card we used, without clear explanation or explicit consent. This was only discovered later and had to be cancelled independently. That lack of transparency was unsettling. Once the sale was completed, there was little interest in providing further assistance. We needed a printed receipt and were left waiting without guidance. The front desk staff did not acknowledge the wait or indicate that help would be coming. Ultimately, a manager had to be approached just to obtain a basic receipt. To be clear, the furniture itself is the positive part of this experience. Unfortunately, the sales approach, lack of transparency around financing add ons, and poor post sale support significantly detracted from what should have been a straightforward purchase. The Brick Coquitlam would benefit greatly from reviewing its sales pressure practices and customer care standards. 1 star out 5 from myself and my husband. Never again.

Frequently Asked Questions About The Brick