Business Details
About
Furniture StoreHome Goods StoreMattress StoreAppliance StoreRefrigerator StoreOffice Furniture StoreOutdoor Furniture StoreBedroom Furniture StoreElectronics Store
Since 1971, Canadians have trusted The Brick to furnish their homes. Our head office is proudly located in Edmonton, Alberta, and we operate more than 200 stores across Canada – including The Brick, The Brick Mattress Store, The Brick Outlet.
We are known nationwide for selling high quality household furniture, mattresses, appliances and home electronics at great prices. Our friendly and professional people work hard for our customers every day, both in-store and online.
Details
- DeliveryAvailable
- Curbside pickupAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.4
2,842 reviews
5 stars
2,192
4 stars
198
3 stars
106
2 stars
46
1 star
300
What are people saying?
AI-generated from recent customer reviews
Sales Experience
Customers praised the sales staff for being helpful, knowledgeable, and not pushy, with several specific mentions of employees like Julie, Mehdi, and Adam.
Delivery Service
Delivery teams received mixed reviews; while many customers appreciated their professionalism and efficiency, some reported rude behavior and poor service.
Product Quality
Several customers expressed disappointment with the quality of products received, citing issues like incorrect colors, damage, and misleading warranty information.
Customer Service
Customer service experiences varied widely, with some customers reporting excellent support while others faced rudeness and unhelpfulness.
Overall Satisfaction
While many customers had positive experiences and would recommend the store, a significant number expressed dissatisfaction and indicated they would not return.
- AAAmber5 days ago1.0Extremely unhelpful customer service. I understand there are policies they need to follow but the actual service was so rude - kept being interrupted and condescended to, wasted over 30 mins waiting and being told we couldn't pick up the item at the Delta location. They literally made me call my coworker who placed the order who was extremely ill just to release the item. My coworkers and other customers at the Delta location could hear this customer service person ranting about it in an extremely unprofessional manner. Our company will never buy at the Brick again after this. They were happy to take our money but not provide any quality of service at all.
- AYAraz YaghoubiNov 15, 20255.0Pleased to say we received delivery of our dining table today. It was handled with care by the delivery team and looks great. Our sales rep Maryam Ahmadi approached us last week while we were browsing the floor. She pointed us in the right direction and gave us space to explore the options. Once we were ready to make a purchase she answered all our questions and went above and beyond and even managed to get us a couple of gifts. A side table and a bluetooth speaker. Pleasant experience all around.
- PCprapul chandraNov 15, 20251.0Hello, I had delivery today for Morgan sectional sofa and marble table, delivery person tried one time and said doesn’t fit into elevator. He told me that he will take back the sofa without any solution. I gave him suggestions to fit into elevator and he responded with arrogant and said do not tell me how to do my job. I also offered him with a tip, he converted the whole conversation into bribe and accusing me for no reason. He took back the sofa without complete out from lobby which didn’t delivery into my unit and I begged him like a beggar to leave in lobby which I had already paid and wanted to setup in my house. It was my worst worst experience, later with the help of my cousin we fit into elevator and got the sofa myself up in elevator. Paying 2.5k and struggle to get my sofa, this is unacceptable behaviour and service by Brick. It’s not always we have to call customer service to figure of solution, make sure you train you field operation delivery team to use common sense in their job not with their attitude. If there is a problem, solution needs to be sorted and implemented, not to behave aggressive. If you can’t delivery what you promise don’t do the business. I am very upset with the service. I will never recommend to any one. Attached picture which shows myself with help of others bought sofa up into my unit.
- AGAriana GeorbasNov 2, 20251.0Extremely disappointed – two failed purchases, no accountability • I spent over $6,000 between the United Blvd and Lougheed Hwy Coquitlam Brick stores (a modular sofa + a new fridge). • Sofa delivery: arrived with one piece missing and a defective console. The delivery team tore open the bottom and duct-taped it to make it temporarily functional. • A replacement console was later delivered — also defective. • I was promised a repair appointment, but the technician never showed up, and I only received a call at 9 PM to say he might come the next day. • Management offered $150 compensation or to “wait indefinitely” for a working part. Still waiting a month later. • Decided to give The Brick another chance and purchased a $2,000 fridge from the Lougheed location. • Delivery window was 9:15 AM–12:15 PM — I unplugged my old fridge and emptied everything as instructed. • By 2 PM, still no delivery; team finally called saying they are coming to deliver the fridge only to come by to announce that their truck broke down. Then they drove away and hung up on me. • Both stores blamed each other, offered no help, and stopped returning calls. • I was left with all my food spoiled and contaminated, over $2,000 in groceries lost, no new fridge, and still a damaged, duct-taped sofa. • I’ve never experienced such unprofessionalism, miscommunication, and lack of care from a company. • I deeply regret trusting The Brick twice. • I’m sharing this so others don’t go through the same frustration,
- NNNikooNov 2, 20251.0Worst purchase experience ever! If I could give negative stars, I would! We bought a dining table set (around $1000) and a more expensive mattress from The Brick in Coquitlam — and both turned out to be huge mistakes. 🔹 Dining Table Set: It looked fine in the showroom, but once we brought it home and opened the boxes, we found multiple scratches, dents, and broken pieces right away. The quality is extremely poor — the chairs break with minimal use! Less than a month later, another chair broke again, after being used only 3–4 times! We asked to exchange it for a better model (not a refund), but they refused and only offered to replace the broken parts — even though we clearly told them we were not happy with the quality at all. Very disappointing customer service. 🔹 Mattress: We also purchased a pricey mattress that they claimed was “the best for back pain.” Since day one: • My hand goes numb when I sleep • It causes back pain • It is simply uncomfortable We complained — and again, they did nothing to help. ⸻ ❌ Overall: • Product quality: Below zero • Customer service: Terrible • Value for money: None They just want to sell and forget. No responsibility after the sale, no respect for customers. ⚠️ I do NOT recommend buying anything from The Brick. Biggest regret ever.
Frequently Asked Questions About The Brick
What is your return policy?
Our return policy differs based on the item you purchase. Check the Satisfaction Guarantee page on our website for full details.
I found a lower price on an item I purchased last week. Do you have a price guarantee?
Absolutely. If you find the same brand and model currently advertised at a lower price by The Brick or a competitor within 30 days of pick up or delivery, then we'll refund you the difference. Some conditions apply. Check the Price Guarantee page on our website for full details.
Can I cancel my order and get a refund?
Yes. You may cancel your order by visiting any Brick location. Purchases made online and in store are refundable at any time prior to product delivery or pick up. Refunds are made only to the same credit or debit card used to pay for the order. Cash payments will be refunded to a debit card or via cheque and mailed to the person who paid for the order. Deposits on Special Order items are non-refundable.
Can I get my deposit refunded in cash if I paid in cash?
Unfortunately, not every Brick store will have enough cash on hand or the exact dollar amount required to refund your deposit in cash. We're happy to refund cash payments to a debit card, or via a cheque made out to the individual listed on the invoice.
What does
On select products, our buyers have used The Brick's purchasing power to get you the best quality products for the best prices in Canada. Our buyers have done their homework and pulled strings to get you the best quality products for the best prices in Canada. Our Buyer's Best products are at a low price you can count on every day – no promotional end dates and no confusing terms. That's why these items can't be combined with our other promotions.
How do I add an extended warranty to my product?
An extended warranty can be added during the purchase process in store or online. Or if you've already completed an online order and decided you want to add a warranty, you can visit a Brick store to purchase a warranty up to 30 days after receiving your product. You can add a warranty to a product during the first step of the online checkout process. When you check out, you'll be asked if you want to add a warranty to each eligible product. You can either select 'Protect All Products' at the top of the warranty section, or specify which level of coverage you want for each individual product. When you have selected the preferred warranty for your item(s), click the 'Continue' button in the lower right corner of the page to continue with the checkout process. Check our Warranties and Protection Plans page for full details or discuss your options with a sales consultant in your local Brick store.
Where does The Brick deliver?
Our Premium Delivery Service is available in most areas. For areas not served by The Brick's delivery team, we contract third-party courier and shipping companies. Some products can also be shipped via Canada Post's shipping service. The Brick does not currently deliver or ship to anywhere in the United States, and online transactions from American customers cannot be accepted at this time.
What installation and assembly services does The Brick offer?
We're proud to offer professionally licensed installation and assembly services at competitive prices. We install a variety of appliances and electronics, and offer a range of furniture assembly services. Check our Installation and Assembly page for full details.
What is The Brick's return policy?
The return policy varies by item. Please check the Satisfaction Guarantee page on The Brick's website for full details.
Does The Brick offer a price guarantee if I find a lower price elsewhere?
Yes, if you find the same brand and model at a lower price within 30 days of purchase, The Brick will refund the difference with some conditions. Details are on their Price Guarantee page.
Can I cancel my order and receive a refund at The Brick?
Yes, orders can be canceled and refunded prior to delivery or pickup. Refunds go back to the original payment method. Deposits on Special Orders are non-refundable.
How can I add an extended warranty to a product purchased at The Brick?
You can add an extended warranty during purchase in-store or online, or within 30 days after receiving your product by visiting a store. Warranty options are available during online checkout or via a sales consultant.
What delivery options does The Brick provide?
The Brick offers premium delivery in most areas, using their own team or third-party couriers. Some items ship via Canada Post. They do not deliver to the United States.
What are The Brick's store hours?
The store is open Monday to Friday from 10:00 to 21:00, Saturday 10:00 to 19:00, and Sunday 11:00 to 18:00. Holiday hours may vary.
What payment options does The Brick accept?
The Brick accepts American Express, Cash, Financing, MasterCard, and Visa.
Which brands are available at The Brick?
The Brick carries brands like Samsung, LG, KitchenAid, Whirlpool, Dyson, Sony, Sealy, Serta, JBL, Amazon, and many more.
What nearby stores can I visit along with The Brick for a complete shopping experience?
Nearby stores include Roots for clothing and fashion accessories, Roma Furnature, JYSK, Home Quarters Furnishings, and Moe's Home Collection for more furniture and home goods.
Are there entertainment or recreational activities near The Brick?
Yes, you can visit nearby attractions such as Crash Crawly's playground, Ninja Tag sports and amusement venue, and Springfree Trampoline Vancouver for family fun after shopping.