Business Details
About
Furniture StoreHome Goods StoreMattress StoreAppliance StoreRefrigerator StoreOffice Furniture StoreOutdoor Furniture StoreBedroom Furniture StoreElectronics Store
Since 1971, Canadians have trusted The Brick to furnish their homes. Our head office is proudly located in Edmonton, Alberta, and we operate more than 200 stores across Canada – including The Brick, The Brick Mattress Store, The Brick Outlet.
We are known nationwide for selling high quality household furniture, mattresses, appliances and home electronics at great prices. Our friendly and professional people work hard for our customers every day, both in-store and online.
Details
- DeliveryAvailable
- Curbside pickupAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.4
2,950 reviews
5 stars
2,280
4 stars
208
3 stars
106
2 stars
48
1 star
308
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the helpfulness and professionalism of the sales associates, particularly mentioning individuals like Mahsa, Julie, and Adam for their attentive service.
Delivery Experience
The delivery teams received positive feedback for being punctual, efficient, and courteous, although there were some complaints about issues with delivery and setup.
Product Quality
Several customers expressed dissatisfaction with the quality of products received, citing issues with defects, comfort, and overall value for money.
Communication Issues
There were notable complaints regarding poor communication from customer service, particularly related to order status and warranty claims.
- FMfirstlady ministry4 days ago5.0I have had a truly wonderful experience today at The Brick!!! JULIE was wonderful, kind, knowledgeable, patient and not demanding re my washing machine and stacker purchase!!! Her genuine smile was assuring too, and step by step she led my hand until the transaction was completed!! Julie has the "IT" factor for sure, and now I am planning to return to her a few days from now with my daughter to buy a bed!!! Keep Up the Good Work Julie! 👏 Karen
- SSSharath5 days ago5.0The staff is very friendly and knowledgeable. We went in confused about the which bed to buy within our budget as choices are unlimited in the store. But we received help from Gulshan who really listened to what we were looking for and suggested us the best options available. Will recommend everyone to ask for Gulshan once you are in the store.
- DMDiana MiftariJan 3, 20261.0The experience with The Brick started off good. The showroom visit was positive and Mehdi was pleasant initially, which gave us confidence in making a $3,000 sectional purchase. Unfortunately, there were issues afterward. There were two delivery attempts, the wrong item was ordered, and during delivery the delivery team got the chaise piece dirty, leaving visible algae/mold, which is unacceptable for brand-new furniture. We were also told a cleaning kit would be included, but it was not provided at delivery. That said, Britney was very helpful and resolved the issue by providing the cleaning kit and arranging a replacement chaise piece. While we appreciate her help, the process overall was frustrating and could have been handled much better.
- BSBev SmithDec 30, 20252.0We spent over 10K at this store, we talked with Julie, which, initially seemed like a good experience but as we looked at our bill, we noticed that there was warranty on items we did not need or want the warranty on. We discussed this with Julie that we wanted warranty on specific items and not on everything. ALSO, we purchased a mattress and Julie told us that if we want the brick warranty, we need to purchase a mattress protector from the brick, so we did. She sold is the more expensive brand, not telling us they had a cheaper brand, AND only to read on the bricks website that you DO NOT NEED to purchase a mattress protector from the brick, that you can indeed get it elsewhere as long as you keep the receipt.. we spent over $250 on 2 mattress protectors, when we could have got them cheaper from somewhere else. We have been trying to get our money back for warranty for over a month now and still have not received our money back. Very disappointed.
- HCHunter CöleDec 28, 20255.0Very professional, timely and friendly delivery drivers. Sales at the Brick was also very good. The only thing I didn’t like was the slight pressure to buy an area rug that I didn’t want or need, but it would have been a $200 credit on the order (for rugs valued over $200). Aside from that I liked the selection and environment at the Brick. I would recommend this store. I chose the sofa (pictured in grey at the Brick) in a dark brown colour. It works well in my studio apartment and I am happy with the purchase. *** one final note - negotiate your purchase price! The sofa had a $2000 price tag with a 20% sale discount. I asked for a better price and was able to get free delivery ($89) plus a free 5-yr warranty ($254 value), and after taxes it came to $1800. I had a $2000 budget so this landed exactly where I wanted it.
Frequently Asked Questions About The Brick
What is your return policy?
Our return policy differs based on the item you purchase. Check the Satisfaction Guarantee page on our website for full details.
I found a lower price on an item I purchased last week. Do you have a price guarantee?
Absolutely. If you find the same brand and model currently advertised at a lower price by The Brick or a competitor within 30 days of pick up or delivery, then we'll refund you the difference. Some conditions apply. Check the Price Guarantee page on our website for full details.
Can I cancel my order and get a refund?
Yes. You may cancel your order by visiting any Brick location. Purchases made online and in store are refundable at any time prior to product delivery or pick up. Refunds are made only to the same credit or debit card used to pay for the order. Cash payments will be refunded to a debit card or via cheque and mailed to the person who paid for the order. Deposits on Special Order items are non-refundable.
Can I get my deposit refunded in cash if I paid in cash?
Unfortunately, not every Brick store will have enough cash on hand or the exact dollar amount required to refund your deposit in cash. We're happy to refund cash payments to a debit card, or via a cheque made out to the individual listed on the invoice.
What does
On select products, our buyers have used The Brick's purchasing power to get you the best quality products for the best prices in Canada. Our buyers have done their homework and pulled strings to get you the best quality products for the best prices in Canada. Our Buyer's Best products are at a low price you can count on every day – no promotional end dates and no confusing terms. That's why these items can't be combined with our other promotions.
How do I add an extended warranty to my product?
An extended warranty can be added during the purchase process in store or online. Or if you've already completed an online order and decided you want to add a warranty, you can visit a Brick store to purchase a warranty up to 30 days after receiving your product. You can add a warranty to a product during the first step of the online checkout process. When you check out, you'll be asked if you want to add a warranty to each eligible product. You can either select 'Protect All Products' at the top of the warranty section, or specify which level of coverage you want for each individual product. When you have selected the preferred warranty for your item(s), click the 'Continue' button in the lower right corner of the page to continue with the checkout process. Check our Warranties and Protection Plans page for full details or discuss your options with a sales consultant in your local Brick store.
Where does The Brick deliver?
Our Premium Delivery Service is available in most areas. For areas not served by The Brick's delivery team, we contract third-party courier and shipping companies. Some products can also be shipped via Canada Post's shipping service. The Brick does not currently deliver or ship to anywhere in the United States, and online transactions from American customers cannot be accepted at this time.
What installation and assembly services does The Brick offer?
We're proud to offer professionally licensed installation and assembly services at competitive prices. We install a variety of appliances and electronics, and offer a range of furniture assembly services. Check our Installation and Assembly page for full details.
What is The Brick's return policy?
The return policy varies by item. Please check the Satisfaction Guarantee page on The Brick's website for full details.
Does The Brick offer a price guarantee if I find a lower price elsewhere?
Yes, if you find the same brand and model at a lower price within 30 days of purchase, The Brick will refund the difference with some conditions. Details are on their Price Guarantee page.
Can I cancel my order and receive a refund at The Brick?
Yes, orders can be canceled and refunded prior to delivery or pickup. Refunds go back to the original payment method. Deposits on Special Orders are non-refundable.
How can I add an extended warranty to a product purchased at The Brick?
You can add an extended warranty during purchase in-store or online, or within 30 days after receiving your product by visiting a store. Warranty options are available during online checkout or via a sales consultant.
What delivery options does The Brick provide?
The Brick offers premium delivery in most areas, using their own team or third-party couriers. Some items ship via Canada Post. They do not deliver to the United States.
What are The Brick's store hours?
The store is open Monday to Friday from 10:00 to 21:00, Saturday 10:00 to 19:00, and Sunday 11:00 to 18:00. Holiday hours may vary.
What payment options does The Brick accept?
The Brick accepts American Express, Cash, Financing, MasterCard, and Visa.
Which brands are available at The Brick?
The Brick carries brands like Samsung, LG, KitchenAid, Whirlpool, Dyson, Sony, Sealy, Serta, JBL, Amazon, and many more.
What nearby stores can I visit along with The Brick for a complete shopping experience?
Nearby stores include Roots for clothing and fashion accessories, Roma Furnature, JYSK, Home Quarters Furnishings, and Moe's Home Collection for more furniture and home goods.
Are there entertainment or recreational activities near The Brick?
Yes, you can visit nearby attractions such as Crash Crawly's playground, Ninja Tag sports and amusement venue, and Springfree Trampoline Vancouver for family fun after shopping.