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Home Improvement StoreAppliance StoreOutdoor Furniture StoreBuilding Materials SupplierKitchen Supply StoreBathroom Supply StoreFlooring StorePaint StoreElectrical Supply StoreCutting ToolsRONA
RONA Coquitlam (Austin) has the best articles and products for your renovation, construction, and home decoration projects.
Location
Hours
Reviews
3.9
585 reviews
5 stars
245
4 stars
172
3 stars
68
2 stars
36
1 star
64
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some customers praised the helpfulness and friendliness of staff, others reported poor service and long wait times for assistance.
Product Availability
Customers noted that the store is well-stocked with a variety of items, but some expressed disappointment with the limited selection and availability of certain products.
Store Experience
The overall store experience varies; some customers appreciated the cleanliness and organization, while others found the store uninspiring and staff unhelpful.
Pricing
Several reviews mentioned that prices are higher compared to competitors like Home Depot and Amazon, leading to dissatisfaction among price-sensitive customers.
- YNYvette Nelson2 days ago4.0Great customer service
- NDNikki DeJan 2, 20261.0I just tried going there to get a key cut and they said that they can’t cut my key because it has a do not copy on it. It’s to my own house. I’ve never had a problem with Rona not being able to cut my keys before I’m so upset not happy. I would like a manger to talk to the lady and guy at the front
- ARAdam RDec 4, 20255.0Shafia was very helpful picking out stains. Hard to get that level of customer service anymore.
- NTNicholas ToddNov 9, 20255.0Well stocked and online quantities are accurate. There is a good outdoor/garden centre that is easy to overlook. Their display area is constantly being updated and staff is helpful. It’s a Rona.
- BGBrandi GonsalvesOct 27, 20255.0I had an awesome experience at this RONA! The customer service was absolutely exceptional — everyone I spoke to was friendly, knowledgeable, and genuinely eager to help. They went out of their way to make sure I found exactly what I needed and even offered helpful suggestions. It’s so refreshing to see a team that truly cares about their customers. Huge thanks to the staff for making my visit such a positive one — I’ll definitely be coming back!
Frequently Asked Questions About RONA Coquitlam (Austin)
What is your return policy?
If, for any reason, you are not 100% satisfied with your product, other than appliances, return it in the 90 days following your purchase, in its original condition and packaging with your original receipt for a refund, exchange or store credit. For more information (exceptions and conditions) please visit our website: https://www.rona.ca/en/returns-and-refunds
How do I check my order status?
Check your order status online by entering the order number & e-mail address or logging in to your Rona's account. You’ll receive email updates if your order status changes. For more info please visit: https://www.rona.ca/en/track-order
How do I return or exchange an item?
You can return a purchase made through the RONA inc. website in one of the following ways:
Online: you can return your product using the Returns and Orders page.
In-Store: you can also return the product to the store where you picked up the order by presenting your sales receipt.
Customer Service: call 1-866-283-2239 (toll-free) Monday through Sunday, between 8:30 a.m. and 7 p.m. (ET)
For more info visit: https://www.rona.ca/en/returns-and-refunds
How do I locate information on recalls and product safety news?
You can call the local store or visit our website (https://www.rona.ca/en/product-recalls) where we post product recalls from Health Canada (HC).
How do I find a product online?
Search using a keyword, product's name, Rona’s article number, and brand or manufacturer’s model number. You can also browse the department to shop Rona’s large selection of items.
How do I know if my order is ready to be picked up?
When you order online, choose the option “Pick-up in store“ at checkout. You will receive an email confirming that your order is ready. Use the Pick-Up Scheduler to select the time slot that suits you. Park in one of the designated Curbside Pick-up spots, call the store, and an associate will bring your order to your vehicle. When picking up your order, please provide a photo ID and a copy of the confirmation email. More info can be found at https://www.rona.ca/en/online-purchases
Do you deliver and from what amount of purchase?
Yes, we offer a delivery service. All products can be shipped by parcel their delivery is free with any $49 and more purchase. We also offer truck delivery for items that are not eligible for parcel delivery, such as appliances and patio sets. This service is available in most of our stores at the cost of $79. For more information please visit https://www.rona.ca/en/online-purchases or call your local Rona store.
Do you deliver at home?
Yes, we offer a delivery service. Prices and delivery service may vary depending on your location and products. For any additional information, you can contact your local RONA store or visit our website: https://www.rona.ca/en/online-purchases
Do the prices shown on this site include taxes?
The prices shown on this site are in Canadian dollars. These prices do not include taxes, which are added to your bill online.
What are the terms and conditions of making payments online?
You can use a Mastercard, Visa or Rona credit card to pay for your purchases online — by entering the cardholder name and address on the account statement when you make your purchase. Credit cards are the only payment method for shopping online. More info can be found at: https://www.rona.ca/en/rona-faq
Is my online order confirmation page considered an official receipt?
No, your official sales receipt will be given to you when you complete the transaction at the store where you pick up your items. You will need to bring your "Ready for Pick-up" email with you as proof of purchase. This notice includes a copy of your consumer agreement. You should keep it in your records for future reference.
When will my online payment be processed?
Upon confirmation of your order, we will validate the credit card you used. The payment will automatically be charged to your card when the transaction is completed online.
How much time will it take to process my order?
Most of the products you can purchase online are available within 2 hours of placing your order. You can check the final processing time for your order at the top of your shopping cart page. If one of the items on the order is available within 7 to 10 days, it will take us 7 to 10 days to get it ready for pick-up or delivery.
Where should I go to pick up my order?
When you receive an email from us telling you that your order is ready for pick-up, simply go to your selected store and locate the pick-up zone poster. You must bring your identification.
When my order is ready, how long will I have to pick it up?
After you receive the email confirming that your order is ready, you will have 7 days to pick up your order. If your order is not picked up within this period, we will cancel it and refund you on your credit card.
How can I cancel an online order?
You can return a purchase made through RONA inc.
Online: if the order has not been processed, you can cancel your order through the Returns and Orders page
In-Store: contact the store selected during your purchase
Customer Service: call 1-866-283-2239 (toll-free) Monday to Sunday, between 8:30 a.m. and 7 p.m. (ET)
If your order has already been shipped, you cannot cancel or modify it. Once you have received your order, you can request a refund with Customer Service.
Do you offer installation services?
Yes! Many stores offer installation services. Visit our "Installation Service" section at https://www.rona.ca/en/install-services for more details. To find a store with this service, check out our list of participating stores.
Do I pay by credit card, by cheque, or in cash?
We accept payments with Visa, MasterCard or by cheque. Credit is also available. Payments in cash can be made in-store only.
Can I pay in installments?
Absolutely! Our flexible payment plan offers various financing options enabling you to pay in installments. More info (including conditions) can be found at: https://www.rona.ca/en/credit
I want to know the installation cost, what do I need to do?
The costs of fixed-price installations are available in-store or through our call centre. For a renovation project, please visit a RONA store to obtain a price quote. https://www.rona.ca/en/install-services
How can I reach customer service?
You can call us toll-free at 1‑866‑283‑2239 Monday to Sunday, between 8:30 a.m. and 7 p.m. (ET)
How do I find out about promotions and your products?
You can see a list of our products online. You can also check out our flyer online. To learn about our promotions, subscribe to our e-news to receive exclusive online offers, special offers, personalized coupons, contest alerts and flyers according to your preferences.
Can I designate someone to pick up my order?
When you purchase online, it is possible to indicate a third party for in-store pick-up. This person must be 16 years old or older. In-store, the authorized person must bring a copy of the confirmation email as well as a piece of government-issued photo ID.
Do you accept PayPal?
Yes! You can now pay for your online purchases using PayPal. It is a fast and safe way to pay and is used in millions of stores worldwide. For more info, please visit https://www.rona.ca/en/online-purchases
What is the return policy at RONA Coquitlam (Austin)?
Products other than appliances can be returned within 90 days of purchase in original condition and packaging with receipt for a refund, exchange, or store credit. Exceptions apply. See rona.ca/en/returns-and-refunds for details.
How can I check the status of my RONA online order?
Check your order status online by entering your order number and email or by logging into your Rona account. Email updates are sent when status changes. More info at rona.ca/en/track-order.
Does RONA Coquitlam (Austin) offer delivery and what are the charges?
Delivery is available with free parcel shipping on orders over $49. Truck delivery for large items costs $79 in most stores. See rona.ca/en/online-purchases or contact the local store for details.
What are the store hours of RONA Coquitlam (Austin)?
Open Monday to Friday from 6:00 AM to 9:00 PM, Saturday 7:00 AM to 8:00 PM, and Sunday 8:00 AM to 8:00 PM. Holiday hours vary, e.g., Nov 11 is 8:00 AM to 6:00 PM.
Does RONA Coquitlam (Austin) provide installation services?
Yes, many stores offer installation services such as appliance installation, flooring, roofing, plumbing, and more. Visit rona.ca/en/install-services for details and participating stores.
What products and brands can I find at RONA Coquitlam (Austin)?
They offer a wide range of home improvement products including appliances, flooring, hardware, paint, and outdoor furniture. Brands include KitchenAid, Dyson, Dewalt, Husqvarna, Weber, Bosch, and Whirlpool.
Can I use PayPal and credit cards for online purchases at RONA?
Yes, online payments can be made using PayPal, Mastercard, Visa, or Rona credit cards. Cash payments are accepted in-store only.
How can I pick up my online order at RONA Coquitlam (Austin)?
Choose 'Pick-up in store' at checkout. You'll get an email when ready, select a time slot for curbside or in-store pickup. Bring photo ID and confirmation email. Call store on arrival for curbside service.
How can nearby places like the Garden Centre at RONA enhance my visit?
After shopping at RONA Coquitlam (Austin), you can visit the nearby Garden Centre at RONA for plants and gardening supplies, complementing your home improvement projects in one convenient location.
Are there convenient food options near RONA Coquitlam (Austin) if I need a break?
Yes, Little Caesars Pizza is nearby, offering a quick meal option during your visit or after picking up your home improvement supplies.
How can nearby services like Western Union help during my visit?
Western Union near RONA Coquitlam (Austin) offers financial and currency exchange services which can be useful if you need to handle transactions while shopping or managing your home projects.