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Rent To Own StoreFurniture Rental ServiceAppliance Rental ServiceElectronics StoreComputer Rental
Visit our Aaron's store located at 1015 E Baseline Rd, , Gilbert, AZ, to shop the latest deals on rent to own furniture, washers & dryers, refrigerators, TVs, mattresses, and more with affordable monthly payments. It's Black Friday all month long at Aaron's! From October 31 to November 30, 2025, check out our deals—including 7 products under $70 a month, plus up to 20% off some of our most popular items. Renting to own with Aaron's is a budget-friendly way to make your space feel like home. Even if your credit isn't the best, Aaron's offers approvals when other stores won't. Renting to own is not credit, and when you rent to own, you avoid large upfront payments by making affordable monthly payments instead. On most products, you can choose a lease ownership plan of 12 months, 18 months, or even 24 months. We want you to choose the best lease ownership plan for you.
Location
Hours
Reviews
2.9
128 reviews
5 stars
49
4 stars
15
3 stars0
2 stars
6
1 star
58
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant divide in customer service experiences, with some praising helpful staff while others report rudeness and unprofessionalism, particularly from management.
Management Issues
Multiple reviews highlight concerns about specific managers, particularly Penny and Candace, who are described as rude and unhelpful, leading to negative customer experiences.
Product Quality and Delivery
Customers have reported issues with product quality, including receiving broken items and delays in delivery, contributing to dissatisfaction.
Mixed Experiences
While some customers express satisfaction with their purchases and the service received, many others report negative experiences, indicating inconsistency in service quality.
Communication Problems
Several reviews mention poor communication regarding orders, payments, and delivery schedules, leading to frustration among customers.
- CMChristy MolinaNov 12, 20255.0Love Aaron’s they always so helpful love our future, we werent able to download the app netflix and peacock so we called the store and the store manager Penny helped us step by step telling us wat to do to be able to get our apps we wanted download she was very nice and patient i really do recommend aaron’s to everyone..
- GSGabriel SmithOct 10, 20251.0Fire your manager Penny, I guarantee you she is the worst employee you have right now. I've spoken with other of your employees and they tell me that this is not the first time they've heard complaints about Penny. Penny is a very rude, disrespectful person and should not be in the customer service industry. Look at how she is representing your store. She is extremely unprofessional and she WILL argue with the customer. I ordered a bed set. It came broken. Called spoke with Penny and she tells me to email the store pictures, so I did. About 2 3 weeks go by, I cant lay on the bed, the legs underneath are broken. So the matress is sinking. She calls us back finally, i think its about the bed, but no she's worried about the payment. So im like what about our bed? You guys haven't even fixed it yet and we've been waiting almost a month for this to be fixed. "I looked at the pictures and it looks fine, it has 6 legs, one broken leg shouldn't bother" Im like what? im telling you the bed is literally broken and I've sent multiple pictures. It's almost been a month and we've been wait8ng for this issue to be fixed. She says "well im not doing anything or fixing the bed till we get a payment from you today." (I paid for the prot3ction plan) I said sre you serious?? We've been waiting almost a month *cuts me off* She says "you sent this email on September 2 it has not been a month. The date at the time of this email is 9/22 She then states "uh I've been on vacation, I barely got back" which doesn't make sense on why she told me to email them and even wait 2 3weeks for her to get back to me only about my payments. I then told her again, the bed is broken and we literally cant use it. She literally says this quote "oh what? You're not using it? Want ne to pick it up tomorrow?" At this point im like no way this manager is really giv8ng me all this trouble , is she really serious did she just say that? I then tell her "are you seriously acting like this? What kind of service is this are you kidding me After the call she then says she's sending someone out to fix the bed. Tomorrow comes, I just tell them to pack it up and take it back. Penny is truly an unprofessional worker especially to be even in management, how'd she land that job? Idk Her customer service is unbelievably baffling on how she even deals with aarons customers. She is disrespectful, willingly able to not help a customer, works as if she hates her job. She is the person answering the calls, and being of service. Penny does not represent aarons the way a manager is supposed to with customer service and experience. I would literally try to not call the store if she was working because I knew she would be of no help whatsoever. The other managers thwre are SO helpful, they explain everything so well in a way I understand how their processes work. Penny is an unexceptional work and manager. Please do a review Friendliness 0 Compassion 0 Knowledge 0 Responsiveness 0 Professionalism? ZERO Gratefulness for my business? Probably 0
- TCTina CookSep 22, 20251.0Went in not even a hello one guy on the phone didn't want to interrupt him doing business another guy on his cell phone in the back didn't even say a word then the 1st guy on the phone started helping someone that just walked in another girl on her phone outside 🙄 so I walked out needed a bed and a couch guess ill shop some where else
- JWJeannie WadeSep 19, 20255.0These people are very nice and very willing to work with my schedule. I have mainly dealt with Christina many times and have not once been unhappy about anything.
- KBKen BrewerSep 9, 20251.0You can get product from them. But it takes weeks to deliver it. Its a joke. I have to rent a truck to get what I rented. They didn't care a bit. And it's on a recorded line as they state.
Frequently Asked Questions About Aaron's
How does lease to own work at Aarons?
Leasing to own from Aaron’s can be a great way to get what you want right now. We offer a simple lease program where you make periodic renewal payments, and if you make all of the lease renewal payments or complete an early purchase option, you will own the merchandise. Leasing is a convenient way to get the items you want without a big upfront payment, using credit, or making a long-term commitment. Aaron’s offers a great selection of name brand products, with affordable payments and flexible choices on how to own your merchandise. Aaron’s provides a rental purchase agreement, lease purchase agreement, consumer rental purchase agreement, rent to own agreement, lease agreement with an option to purchase, or lease as applicable by state. It is not a loan, credit, or financing. While no credit history is required for Aaron’s different digital approval processes, we do obtain information from consumer reporting agencies in connection with your lease application.You will not own the leased merchandise or acquire ownership rights unless you make all your lease renewal payments or exercise an early purchase option. Not all applicants are approved.
What is the process? How do I get started?
Complete an application online at Aarons.com if you would like to shop and lease online, or, if you prefer to shop in store, you can either complete an application in the store or at apply.aarons.com to determine your in-store Leasing Power™ before visiting the store.
What do I need to apply?
When you apply online at Aarons.com you may be asked for the following:
• Name and contact information (address/phone)
• Residence information
• SSN
• Government issued ID
• Income information
• References contact information, if applicable
To apply in-store or find out your in-store Leasing Power™ at apply.aarons.com you may be asked for the following:
• Name and contact information (address/phone)
• SSN
• Government issued ID
• Income information
• Residence Information
• References contact information, if applicable
How long will it take for my item to arrive?
Delivery times vary based on the merchandise selected. The expected delivery time will be displayed during the checkout process. If you have already completed your order, you can find the expected delivery time on the "Aaron's Order Confirmation email".
How will my merchandise be delivered?
Your local store will call you to schedule your free delivery of your merchandise at a time that’s convenient for you.
Can I track the delivery of my item?
After completing your order, we will send you a confirmation email titled "Aaron's Order Confirmation". At the top of that email is a blue "Track Order" button. If you have additional questions, please contact us at 1-888-333-3785.
Will Aaron’s move my merchandise?
Yes! While you are leasing from Aaron’s we will move your merchandise for you provided you are moving within 15 miles of your current residence.
What forms of payment do you accept?
Aaron's accepts cash, checks, money orders, and all major credit cards at most locations.
How does Aaron's Low Price Guarantee work?
If you are ever shopping and see that one of our local competitors has a lease to own deal that's lower than Aaron's, we'll be happy to offer our Low Price Guarantee. Our Low Price Guarantee promises that we'll meet or beat any local rent to own competitor's advertised total cost of lease ownership on the same item or we'll give you $100 in cash! †
What is meant by “no credit needed?”
“No Credit Needed” means that you don’t necessarily need to have any established credit history to be approved for a lease. We do check credit sources; however, we look at many other data points to make a final decision, and we regularly approve customers that other stores won’t, including customers with less than perfect credit or very little credit history.
Do I have to have a local store?
Yes, online leasing is not available in all areas. Your delivery address must be within 30 miles of a participating Aaron's store. To find your local store, please visit our Store Locator. Unfortunately, there are a few areas that we are unable to service. We rely on our stores to make your leasing experience personal and reliable. If there is not a store in your area, we could not provide the red-carpet service that you deserve.
What is Aaron's return policy?
Once your item has been delivered, you can contact your local store to schedule a time for return or pick-up as stated in your agreement. However, you will not receive a refund. But don’t forget about our lifetime reinstatement benefit; you can restart your lease anytime you like on the same or comparable value merchandise (excludes lawn equipment). See a store associate for complete details.
What is Aaron’s EZPay?
EZPay is an automatic payment system where your renewal payment is automatically paid each month, on the date you select, using your debit or credit card, so you never have to worry about missing a payment again. See your local store to sign up.
What is Aaron’s Club?
Aaron's Club is a convenient membership program that protects your lease and gives you great discounts on restaurants, shopping, health and wellness programs and more! Learn more here.
What is Aaron's lease-to-own program and how does it work?
Aaron's lease-to-own program allows you to rent furniture, appliances, and electronics with affordable monthly payments. Once you complete all lease payments or choose an early purchase option, you own the merchandise. No big upfront cost or long-term commitment is required, and approval is available even with less-than-perfect credit.
How do I start leasing from Aaron's?
You can start by completing an application online at Aarons.com or apply.aarons.com to determine your in-store Leasing Power™ before visiting the store. You may also apply directly in-store.
What information do I need to apply for a lease at Aaron's?
You'll need your name, contact info, Social Security Number, government-issued ID, residence and income information, and references if applicable.
What payment methods does Aaron's accept?
Aaron's accepts cash, checks, money orders, and all major credit cards at most locations.
What are Aaron's store hours in Gilbert, AZ?
The Gilbert store is open Monday through Thursday from 10:00 AM to 7:00 PM, Friday from 10:00 AM to 8:00 PM, Saturday from 10:00 AM to 6:00 PM, and is closed on Sundays.
Does Aaron's offer delivery and pickup services?
Yes, Aaron's offers in-store pickup, curbside pickup, delivery, and same-day delivery services at the Gilbert location.
Can Aaron's move my merchandise if I relocate?
Yes, Aaron's will move your leased merchandise for free if you move within 15 miles of your current residence.
What clothing stores are nearby Aaron's in Gilbert where I can shop before or after visiting?
Nearby clothing stores include Lane Bryant, Ross Dress for Less, Old Navy, Carter's, Justice, and SKECHERS Warehouse Outlet, offering a variety of women's, children's, and fashion apparel.
Are there any pet stores near Aaron's where I can pick up supplies?
Yes, Petco is nearby, providing pet training, supplies, and services if you want to shop for your pets before or after visiting Aaron's.
What dining options are available near Aaron's in Gilbert?
You can enjoy nearby restaurants like Tropical Smoothie Cafe for casual dining, Fiesta Mexicana Restaurant for Mexican cuisine, and My Thai Bowl for Asian dishes—all convenient before or after your Aaron's visit.