Business Details
About
Swimming Pool ContractorSwimming Pool Supply StoreHot Tub Store
Burton Pools & Spas is Springdale's source for backyard fun. We have everything you need to build your backyard paradise, from custom pool construction and design to luxury hot tubs and swim spas to outdoor living products and more. With three convenient locations to better serve homeowners throughout Northern Arkansas, Oklahoma, and Missouri, we’re committed to bringing quality and value to your backyard.
Location
Hours
Reviews
4.6
776 reviews
5 stars
658
4 stars
39
3 stars
12
2 stars10
1 star
57
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; while some praised staff for being friendly and helpful, others reported rude and unresponsive service.
Installation Quality
Installation experiences varied; some customers were very satisfied with the pool liner installation, while others reported poor workmanship and unresolved issues.
Staff Knowledge
Many customers highlighted the staff's knowledge and helpfulness, particularly praising individuals like Parker and Becky for their expertise.
Responsiveness
Customers expressed frustration with the company's responsiveness, particularly regarding follow-ups on service issues and warranty claims.
Sales Experience
Sales interactions received mixed feedback; some customers found sales staff helpful, while others felt ignored or received vague information.
- SMSarah ManningOct 25, 20251.0Website does not work. An ad pops up that you cannot click out of.
- TOTamaly OlivoAug 26, 20255.0Steven was great really helpful
- LHLindsey HaferAug 20, 20255.0Always friendly helpful staff! Love the military discount as well!
- LClouis crowAug 19, 20255.0Excellent in all facets. Sales, instalation, and training.
- MCMichelle CotterAug 7, 20251.0I'd leave zero stars if I could. This company ruined our pool liner by dropping a metal tool into it when they closed it. There is now a big rust stain (2 feet long!) where the pole was laying all winter. They gave us the run around from May to the present and still have not taken responsibility for it and fixed it. The customer service woman has been snippy and rude when discussing getting taken care of (to the point my calm husband finally lost his temper in the middle of the store!), like we were putting her out. It should not take 3 months or more to get this cleaned up. Now they have just stopped trying to do anything. I highly recommend using another pool company. We are considering small claims court.
Frequently Asked Questions About Burton Pools & Spas
What services does Burton Pools & Spas offer?
Burton Pools & Spas offers custom inground pool construction, fiberglass and vinyl liner pool installation, above-ground pools, pool renovation, resurfacing, equipment installation, maintenance, repairs, hot tubs, swim spas, outdoor kitchens, patio furniture, saunas, and seasonal pool services.
Where is Burton Pools & Spas located?
Burton Pools & Spas is located at 725 South 48th St., Springdale, AR 72762, United States.
What are the business hours for Burton Pools & Spas?
The business is open Monday through Saturday from 9:00 AM to 5:00 PM and closed on Sundays and major holidays.
How can I contact Burton Pools & Spas?
You can contact Burton Pools & Spas by phone at +1 479-756-5511 or email at info@bpsar.com.
Which brands does Burton Pools & Spas carry?
Burton Pools & Spas carries HotSprings Spas, Fantasy Spas, Doughboy Pools, Thursday Pools, Latham, Endless Pools, Poolife, Bquacil, and Sirona.
Does Burton Pools & Spas have an online presence?
Yes, Burton Pools & Spas can be found on their website at https://www.burtonpools.com/, Facebook at https://www.facebook.com/BurtonPools, Instagram with the handle 'burtonpools', Pinterest, and YouTube channels.
What local businesses are near Burton Pools & Spas that might interest customers?
Nearby businesses include Sam's Furniture and Design Gallery - Sam's Furniture for outdoor and indoor furniture needs, and Cracker Barrel Old Country Store for dining options before or after visiting Burton Pools & Spas.
Are there convenient automotive services near Burton Pools & Spas?
Yes, customers can find RNR Tire Express and S&S Tire #011 Springdale nearby for tire services and automotive repair, which can be helpful when visiting Burton Pools & Spas by car.
What other recreational or fitness-related places are near Burton Pools & Spas?
World Gym and Arkansas Fencing Academy are nearby, providing fitness and sports activities that customers might enjoy in combination with visits to Burton Pools & Spas.
Are there accommodation options near Burton Pools & Spas for visitors?
Yes, nearby accommodations include the Royal Inn and Super 8 motels, convenient for out-of-town customers who want to stay close to Burton Pools & Spas.