Business Details
About
Mattress StoreBedroom Furniture StoreBedding StoreTempur Sealy International Inc.
A mattress like no other and a shopping experience to match. Our sleep experts are waiting to help you find the perfect sleep system, designed to fit your specific sleep needs. Our extensive collections of Tempur-Pedic mattresses, adjustable bases, pillows and accessories are all available for you to explore and compare in comfort. Come see us and experience the Tempur-Pedic Flagship difference.
Details
- DeliveryAvailable
- Requires appointmentNot available
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.9
275 reviews
5 stars
267
4 stars3
3 stars1
2 stars2
1 star2
What are people saying?
AI-generated from recent customer reviews
Customer Service
Staff members, particularly Amy, Roger, and Gerald, received high praise for their knowledge, helpfulness, and friendly demeanor, contributing to a positive shopping experience.
Product Knowledge
Customers appreciated the staff's extensive knowledge about mattresses and pillows, which helped them make informed purchasing decisions.
Store Environment
The store was noted for its cleanliness and inviting atmosphere, enhancing the overall shopping experience.
Delivery Issues
Some customers experienced frustrations with delivery delays and corporate policies regarding transactions, which detracted from their overall satisfaction.
- MHMiller Hancock4 days ago5.0Mark was great!!
- JHJ Hale5 days ago1.0BEWARE. Warrantee process nightmare. After a few years our extremely expensive tempurpedic mattress started to have obvious body indentations that were uncomfortable to sleep on. We are not large or heavy people and are below average weight. WE attempted the difficult process of making a warrantee claim. This consists of providing receipts, uploading lots of pictures of the mattress, contour measurements, mattress tags and even the base layer. The warrantee claim was denied. Never again will I purchase a tempur-pedic product. This company baits customers with warrantee promises and does not honor them. Dont fall for it. Just purchase a much cheaper mattress and replace it every 5 years.
- MWMarietta WicksJan 5, 20265.0Roger provided exceptional customer service. Thank you.
- JFJanie FordhamJan 2, 20265.0Excellent knowledge about mattresses. Very courteous and helpful.
- GLGayle LeitmanDec 8, 20255.0It was a pleasure shopping at the Summit tempur-pedic store. Roger was the sales man. He was very knowledgeable, friendly and most helpful. He took his time with me both times when I was in the store and did not rush me through. He answered all my questions as well as giving me good advice.
Frequently Asked Questions About Tempur-Pedic Flagship Store
Can I use my current frame with my Tempur-Pedic Mattress?
Yes. We design our mattresses to fit most standard size bed furniture and frames.
Unless your product was not designed for the U.S. market, or is an unusual size, our mattresses should fit.
If you have any question about whether a Tempur-Pedic mattress will fit your bed or furniture frame, we recommend that you refer to the specific product dimensions.
If you choose not to purchase our foundation, you must position the mattress on a completely flat, solid surface with adequate center support.
If you have a slatted foundation, we recommend using slats that are at least 3 inches wide and are no more than 4 inches apart.
Please note that using the mattress without a Tempur-Pedic foundation or similar firm, solid-surface, non-spring base may void the warranty.
How does my new mattress arrive?
With the exception of our TEMPUR-Cloud, select mattresses arrive with White Glove delivery. With our free White Glove delivery, your mattress will arrive in a plastic covering which will be removed upon delivery for set up.
The TEMPUR-Cloud is a convenient option at a lower price that ships to your door compressed in a bag for you to set up on your own time. This design makes the TEMPUR-Cloud great for those who have narrow hallways or doorways, live in apartments, or want to have a contact-free delivery! The TEMPUR-Cloud does not receive our White Glove delivery as it is shipped via UPS. This means that it will be delivered to your door and removal of your old mattress is not available.
What is the difference between Medium & Medium Hybrid in feel?
Tempur-Pedic’s hybrids are like no other, because our innovative coil system works in combination with one-of-a-kind TEMPUR® Material to deliver unmatched pressure relief and support — plus, a more “responsive” feel from the premium coils that sleepers may prefer. This makes our hybrids a perfect introduction to Tempur-Pedic (and a welcome upgrade!) if you’ve only slept on traditional spring mattresses in the past.
While our hybrid mattress options are best described as “medium,” they’re created a bit differently than our other medium-feel mattresses. Our non-hybrid mattresses are constructed entirely of our legendary TEMPUR® materials (placed on top of a foam base layer), while our Medium Hybrid options contain a 1000+ coil system to provide all the pressure relief and support you expect from a Tempur-Pedic mattress — with the added “bounce” from the coils.
Another difference? Our Medium Hybrid mattresses are created using our softest material available, TEMPUR-ES™, so our hybrids tend to feel slightly softer than our Medium, non-hybrid options. If a hybrid is starting to sound like a great fit, you can choose between our TEMPUR-Adapt®, TEMPUR-ProAdapt®, and TEMPUR-PRObreeze° models. Or, if you’re curious about the additional materials in our innovation toolbox, you can learn more about them here.
Do you offer mattresses for RVs, boats, planes or other non-traditional locations?
Yes, we can offer customization for differing shapes and sizes of your Tempur-Pedic Mattress through our authorized customizing partner. Having your custom dimensions ready to discuss will help us expedite the ordering process for you.
Call 888-811-5053 to speak with a Sleep Expert.
Do you have replacement covers for mattresses?
Yes, we do, for any of our mattresses with a removable cover. You can order replacement covers for our current mattress models online here. If you need the cover for an older mattress or you don't see your mattress listed, you can talk to one of our Sleep Guides in the store to help you find yours.
Can I use my current bed frame with a Tempur-Pedic mattress purchased at the store?
Yes, Tempur-Pedic mattresses are designed to fit most standard size bed furniture and frames. Ensure your frame is flat and solid for proper support.
What delivery options are available for mattresses from the Tempur-Pedic Flagship Store in Birmingham?
The store offers free White Glove delivery for most mattresses, which includes removal of packaging and setup. The TEMPUR-Cloud mattress ships compressed via UPS without White Glove service.
How do Medium and Medium Hybrid Tempur-Pedic mattresses differ in feel?
Medium Hybrid mattresses combine TEMPUR material with a coil system for a responsive, slightly softer feel compared to the all-foam Medium models.
Does the Tempur-Pedic Flagship Store offer mattresses customized for RVs, boats, or other non-traditional locations?
Yes, custom mattress sizes for various shapes and uses are available through an authorized customizing partner; call the store to discuss your needs.
Can I order replacement covers for Tempur-Pedic mattresses at the Birmingham store?
Yes, replacement covers are available for mattresses with removable covers. For older models, sleep guides at the store can assist you.
What are the Tempur-Pedic Flagship Store's customer service hours?
The store is open Monday to Saturday from 11:00 AM to 7:00 PM, and on Sunday from 12:00 PM to 6:00 PM.
What payment methods does the Tempur-Pedic Flagship Store accept?
They accept American Express, Apple Pay, Cash, Check, Diners Club, Discover, Financing, Mastercard, and Visa.
Which nearby dining options can I enjoy before or after visiting the Tempur-Pedic Flagship Store?
Nearby restaurants include Real and Rosemary (American cuisine), Zoes Kitchen (Mediterranean/Greek), North Italia (Italian and pizza), and Taco Mama (Mexican).
Are there entertainment venues close to the Tempur-Pedic Flagship Store where I can relax?
Yes, Summit Movie Theater and AMC Summit 16 cinemas are close by for viewing the latest films.
What beauty and shopping options are conveniently located near the Tempur-Pedic Flagship Store?
Nearby you can visit Charlotte Tilbury, Ulta Beauty, Benefit Cosmetics BrowBar, Sephora for beauty needs, and stores like The Good Feet Store and Pier 1 Imports for footwear and home furnishings.