Business Details
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Home Improvement StoreAppliance StoreOutdoor Furniture StoreBuilding Materials SupplierKitchen Supply StoreBathroom Supply StoreFlooring StorePaint StoreElectrical Supply StoreCutting ToolsRONA
RONA+ Calgary - Crossiron provides a wide variety of home improvement products including vanities, toilets, seats & bidets, shower and accessories, kitchen & bar faucets, bathtubs and surrounds, sinks, shower accessories, laundry room, mirrors, medicine cabinets, wall lightings, all types of fans, outdoor accessories & home decor, washers and dryers, furniture and cabinet hardware, window treatments, appliances, paint products, power tools, and indoor accessories. Whether you are a beginner, or an expert, We have all home improvement essentials. Shop home improvement essentials on our website or at your local home improvement store RONA+ Calgary - Crossiron & start improving your home today!
Details
- DeliveryAvailable
Location
Hours
Reviews
3.8
1,643 reviews
5 stars
747
4 stars
424
3 stars
140
2 stars
82
1 star
250
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some staff members received praise for their helpfulness, others were reported as rude or unhelpful, leading to frustration among customers.
Product Availability
Customers frequently noted issues with product availability and inventory accuracy, leading to dissatisfaction when items were out of stock or misrepresented.
Store Cleanliness
Several reviews mentioned cleanliness and organization issues within the store, impacting the overall shopping experience.
Checkout Experience
The checkout process was criticized for being slow and inefficient, with many customers expressing frustration over long wait times and inadequate staffing.
- NJNaseer Jackson3 days ago5.0Helpful staff. Got what we came in for.
- MYmike youtubeDec 27, 20255.0I had a great experience at the RONA store at CrossIron. The store was great. What really stood out was the customer service. Kathlyn was especially helpful. She took the time to answer my questions and made sure I found exactly what we needed. My father cannot speak English, and she was very patient, understanding, and helpful with him. It made the whole shopping experience much more pleasant, and I would definitely recommend this store to my friends and would visit again because of her great customer service.
- RTRita TothDec 18, 20251.0Subject: Poor Customer Service Experience – Request for Assistance Refused This morning I visited the RONA location to purchase a laundry room sink valued at approximately $400. At the checkout, I politely asked if someone could assist me with loading the sink into my truck due to its size and weight. I was told that assistance would only be provided if I brought my truck directly to the front doors. I explained that my truck was parked in the online delivery parking area, which is very close and just across the front lane. I even offered to push the cart to my truck myself if someone could simply help lift the sink, but this was still refused. What made the situation worse was that a manager walked by and said something to the cashier that I felt was inappropriate and disrespectful toward me as a customer. This left me feeling dismissed and unwelcome. I find this confusing and disappointing, especially since there are signs outside indicating that customers can “push a button for help,” and staff already go into the parking lot to retrieve carts. Given this, I do not understand why reasonable assistance could not be provided when I asked politely. I left the store feeling angry and frustrated, and due to this negative experience and refusal to help, I will not be returning to this location. I hope this feedback is taken seriously, as customer service should reflect respect, courtesy, and a willingness to help.
- LAlorans alaboodDec 3, 20251.0This branch is a living example of why Rona keeps losing business and shutting down. It took me 10 minutes talking to them to explain that I selected e-receipt when I checked out cos they refused to return an item without printing receipt. Every simple transaction here is pain in the neck. There is absolutely no reason to come and shop here! I would go for the Home Depot option any day over this. Also, do they ever clean the snow here?
- ACAlyssa CNov 23, 20255.0I wanna say a huge thank you to Shelley in the seasonal department. We came looking for a specific garland we found on the website and all though they didn’t have any in the store Shelley was phenomenal in helping us contact another store and made sure we were able to find what we were looking for. She was so friendly and helpful and I would definitely go back because of Shelley!
Frequently Asked Questions About RONA+ Calgary - Crossiron
What is your return policy?
If, for any reason, you are not 100% satisfied with your product, other than appliances, return it in the 90 days following your purchase, in its original condition and packaging with your original receipt for a refund, exchange or store credit. For more information (exceptions and conditions) please visit our website: https://www.rona.ca/en/returns-and-refunds
How do I check my order status?
Check your order status online by entering the order number & e-mail address or logging in to your Rona's account. You’ll receive email updates if your order status changes. For more info please visit: https://www.rona.ca/en/track-order
How do I return or exchange an item?
You can return a purchase made through the RONA inc. website in one of the following ways:
Online: you can return your product using the Returns and Orders page.
In-Store: you can also return the product to the store where you picked up the order by presenting your sales receipt.
Customer Service: call 1-866-283-2239 (toll-free) Monday through Sunday, between 8:30 a.m. and 7 p.m. (ET)
For more info visit: https://www.rona.ca/en/returns-and-refunds
How do I locate information on recalls and product safety news?
You can call the local store or visit our website (https://www.rona.ca/en/product-recalls) where we post product recalls from Health Canada (HC).
How do I find a product online?
Search using a keyword, product's name, Rona’s article number, and brand or manufacturer’s model number. You can also browse the department to shop Rona’s large selection of items.
How do I know if my order is ready to be picked up?
When you order online, choose the option “Pick-up in store“ at checkout. You will receive an email confirming that your order is ready. Use the Pick-Up Scheduler to select the time slot that suits you. Park in one of the designated Curbside Pick-up spots, call the store, and an associate will bring your order to your vehicle. When picking up your order, please provide a photo ID and a copy of the confirmation email. More info can be found at https://www.rona.ca/en/online-purchases
Do you deliver and from what amount of purchase?
Yes, we offer a delivery service. All products can be shipped by parcel their delivery is free with any $49 and more purchase. We also offer truck delivery for items that are not eligible for parcel delivery, such as appliances and patio sets. This service is available in most of our stores at the cost of $79. For more information please visit https://www.rona.ca/en/online-purchases or call your local Rona store.
Do you deliver at home?
Yes, we offer a delivery service. Prices and delivery service may vary depending on your location and products. For any additional information, you can contact your local RONA+ store or visit our website: https://www.rona.ca/en/online-purchases
Do the prices shown on this site include taxes?
The prices shown on this site are in Canadian dollars. These prices do not include taxes, which are added to your bill online.
What are the terms and conditions of making payments online?
You can use a Mastercard, Visa or Rona credit card to pay for your purchases online — by entering the cardholder name and address on the account statement when you make your purchase. Credit cards are the only payment method for shopping online. More info can be found at: https://www.rona.ca/en/rona-faq
Is my online order confirmation page considered an official receipt?
No, your official sales receipt will be given to you when you complete the transaction at the store where you pick up your items. You will need to bring your "Ready for Pick-up" email with you as proof of purchase. This notice includes a copy of your consumer agreement. You should keep it in your records for future reference.
When will my online payment be processed?
Upon confirmation of your order, we will validate the credit card you used. The payment will automatically be charged to your card when the transaction is completed online.
How much time will it take to process my order?
Most of the products you can purchase online are available within 2 hours of placing your order. You can check the final processing time for your order at the top of your shopping cart page. If one of the items on the order is available within 7 to 10 days, it will take us 7 to 10 days to get it ready for pick-up or delivery.
Where should I go to pick up my order?
When you receive an email from us telling you that your order is ready for pick-up, simply go to your selected store and locate the pick-up zone poster. You must bring your identification.
When my order is ready, how long will I have to pick it up?
After you receive the email confirming that your order is ready, you will have 7 days to pick up your order. If your order is not picked up within this period, we will cancel it and refund you on your credit card.
How can I cancel an online order?
You can return a purchase made through RONA inc.
Online: if the order has not been processed, you can cancel your order through the Returns and Orders page
In-Store: contact the store selected during your purchase
Customer Service: call 1-866-283-2239 (toll-free) Monday to Sunday, between 8:30 a.m. and 7 p.m. (ET)
If your order has already been shipped, you cannot cancel or modify it. Once you have received your order, you can request a refund with Customer Service.
Do you offer installation services?
Yes! Many stores offer installation services. Visit our "Installation Service" section at https://www.rona.ca/en/install-services for more details. To find a store with this service, check out our list of participating stores.
Do I pay by credit card, by cheque, or in cash?
We accept payments with Visa, MasterCard or by cheque. Credit is also available. Payments in cash can be made in-store only.
Can I pay in installments?
Absolutely! Our flexible payment plan offers various financing options enabling you to pay in installments. More info (including conditions) can be found at: https://www.rona.ca/en/credit
I want to know the installation cost, what do I need to do?
The costs of fixed-price installations are available in-store or through our call centre. For a renovation project, please visit a RONA store to obtain a price quote. https://www.rona.ca/en/install-services
How can I reach customer service?
You can call us toll-free at 1‑866‑283‑2239 Monday to Sunday, between 8:30 a.m. and 7 p.m. (ET)
How do I find out about promotions and your products?
You can see a list of our products online. You can also check out our flyer online. To learn about our promotions, subscribe to our e-news to receive exclusive online offers, special offers, personalized coupons, contest alerts and flyers according to your preferences.
Can I designate someone to pick up my order?
When you purchase online, it is possible to indicate a third party for in-store pick-up. This person must be 16 years old or older. In-store, the authorized person must bring a copy of the confirmation email as well as a piece of government-issued photo ID.
Do you accept PayPal?
Yes! You can now pay for your online purchases using PayPal. It is a fast and safe way to pay and is used in millions of stores worldwide. For more info, please visit https://www.rona.ca/en/online-purchases
Can I rent a truck at this location?
Yes. We offer truck rentals at this location. To reserve a truck, please contact the store directly. Availability may be limited, especially during peak seasons, so we recommend calling ahead to confirm before visiting.
How do I know that truck/van is available for rental at RONA+ location?
If you see a truck or van parked at the store, that’s the first sign that it’s available for rent. To save yourself a trip, you can call the RONA store’s customer service desk ahead of time to confirm availability. Rentals are offered on a first-come, first-served basis.
How do I qualify for the vehicle rental?
To rent a vehicle, you must:
> Be at least 21 years old
> Hold a valid full driver’s license (not a graduated license)
> Provide proof of insurance in your name
> Present a major credit card
NOTE: For the Province of Saskatchewan, the customer must be at least 21 years old, have a valid driver’s license.
Do RONA+ charge deposit for the truck/van rental?
A deposit of $500 for all rentals will be charged before we rent the van to a valid credit card. After inspection deposit will be refunded less the rental fee when customer return the van/truck.
How do I pay for the truck/van rental?
We accept all major credit cards.
Please note that cash, checks, gift cards, money orders, or prepaid visa cards are NOT accepted as payment for vehicle rentals. Store associates do not receive discounts on truck rentals and are charged the same rental fee as the customer.
Do RONA offer insurance for the vehicle rental?
At this time, RONA+ does not provide rental insurance. You’ll need to use your own liability insurance that covers non-owned vehicle rentals. Please make sure the proof of insurance is under the renter’s name.
What is your return policy for truck / van rental?
Returns are simple! When you bring back the vehicle, we’ll do a quick walkaround inspection and check the fuel gauge. As long as the vehicle is in the same condition and fuel level as when you rented it, you’re good to go.
Are there any other conditions I should know before renting truck/van?
No additional requirements apply. However, if you’d like more details about specific rental conditions, feel free to contact the RONA+ store where you plan to rent.
What products does RONA+ Calgary - Crossiron offer?
RONA+ Calgary - Crossiron offers a wide variety of home improvement and hardware products, including paint, flooring, electrical items, bathroom fixtures, kitchen faucets, appliances, furniture, power tools, and indoor and outdoor accessories.
What are the store hours for RONA+ Calgary - Crossiron?
The store is open Monday to Friday from 7:00 AM to 8:00 PM, Saturday from 7:00 AM to 7:00 PM, and Sunday from 8:00 AM to 7:00 PM. Holiday hours may vary.
Does RONA+ Calgary - Crossiron offer delivery and pickup services?
Yes, RONA+ Calgary - Crossiron provides in-store pickup, delivery, and no-contact delivery services for customers.
Can I rent a truck or tools at RONA+ Calgary - Crossiron?
Yes, truck and tool rentals are available at this RONA+ location. Please contact the store directly to check availability and make reservations.
What payment methods are accepted at RONA+ Calgary - Crossiron?
Payments can be made using Visa, MasterCard, American Express, cash (in-store only), and PayPal is accepted for online purchases.
Are installation services available at RONA+ Calgary - Crossiron?
Yes, many installation services such as appliance installation, flooring installation, bathroom renovations, and more are offered. Visit their installation services page or contact the store for details.
Where can I find RONA+ Calgary - Crossiron?
The store is located at 261199 Crossiron Boulevard, #300, Rocky View, Alberta, postal code T4A0J6, Canada.
How can nearby places help me during my visit to RONA+ Calgary - Crossiron?
Nearby places like Petro-Canada gas station and RBC Royal Bank ATM provide convenient services such as fueling and banking during your visit. Additionally, restaurants like A&W Canada and Tim Hortons offer dining options before or after shopping.
Are there other shopping options near RONA+ Calgary - Crossiron?
Yes, nearby shopping destinations include Lowe's Home Improvement for additional home products, Winners and HomeSense for department store shopping, and Indigo Crossiron Mills for books and media.
Can I combine shopping at RONA+ Calgary - Crossiron with nearby entertainment or dining?
Absolutely, you can enjoy bubble tea at The Alley or shop for fashion at stores like Ardene and DSW Designer Shoe Warehouse, making your visit a well-rounded experience.