About
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Since 1971, Canadians have trusted The Brick to furnish their homes. Our head office is proudly located in Edmonton, Alberta, and we operate more than 200 stores across Canada – including The Brick, The Brick Mattress Store, The Brick Outlet.
We are known nationwide for selling high quality household furniture, mattresses, appliances and home electronics at great prices. Our friendly and professional people work hard for our customers every day, both in-store and online.
Details
- DeliveryAvailable
- Curbside pickupAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.6
2,733 reviews
5 stars
2,286
4 stars
203
3 stars
45
2 stars29
1 star
170
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the helpfulness and friendliness of the sales staff, particularly mentioning individuals like Joe, Joyce, and Michael.
Delivery Experience
The delivery service received positive feedback for being timely, professional, and careful with items, although there were some complaints about delays and missing parts.
Warranty Issues
Numerous reviews highlighted significant dissatisfaction with warranty service, citing difficulties in communication and delays in service.
Sales Process
Customers appreciated the no-pressure sales approach and the knowledgeable staff who provided clear information about products.
Product Quality
While many customers were satisfied with their purchases, some expressed frustration over receiving defective items or incomplete orders.
- KDKarin Deschamps2 days ago5.0We went into the store with a mission to buy a tv. We request someone knowledgeable . Michael Goodge certainly did. Smart, funny and very professional. Exactly what we wanted. Didn’t take long. To bad we have to wait a few days because they had none in stock, but the experience was great. When our huge TV dies we will for sure see what Michael can get for us. We will spread this nice experience with all our friends and family.
- DJD JNava4 days ago5.0Exceptional service from Max the sales person at The Brick that we dealt with at the Red Deer location. He took the time to understand what we were looking for and showed all options that we could choose from. He was very easy to deal with and made making our choice easy on the furniture and appliances that we wanted. If you going to The Brick in Red Deer ask for Max and you won't be disappointed.
- GNGabrielle NelsonNov 12, 20255.0The Brick called me shortly after Id placed my order online to let me know they had my item in stock and could arrange an earlier delivery, which was amazing nearly a week off my wait time! The item was supposed to be coming from a States wearhouse I think. The delivery people were courteous and super polite! They even have a link you get sent to you know when they should show up, super handy for weekday deliverys. All in all great experience
- ARAlejandra Softic RojasOct 30, 20255.05-Star Review for The Brick in Red Deer, Alberta Title: Outstanding Service from Max –“ Max is a great Saler Representative “ I had the pleasure of shopping at The Brick in Red Deer this past weekend, and I have to give a massive shoutout to Max, the sales representative who made the entire experience seamless and enjoyable. From the moment I walked in, Max greeted me with a friendly smile and zero pressure—just genuine help. I was looking for a new sofa bed for my guest room, and Max took the time to understand my needs: space constraints, budget, and style preferences. He walked me through several options, pointing out key features like mattress quality, frame durability, and easy-open mechanisms. I ended up choosing a sleek grey sofa bed with a pull-out queen—perfect blend of comfort and functionality. Max even showed me how it works in-store so there were no surprises. What really stood out? His honesty. He didn’t push the most expensive model; instead, he recommended the best value for my situation and made sure I knew about the current promotions. Delivery was scheduled within the week, and setup is included—talk about hassle-free. The store itself is clean, well-organized, and stocked with everything from furniture to appliances. But it’s people like Max who make the difference. Knowledgeable, patient, and truly customer-focused. If you’re furnishing your home in Central Alberta, ask for Max at The Brick Red Deer—you won’t be disappointed. 5 stars earned!
- EBErin BucknellOct 24, 20251.0DO NOT PURCHASE FROM THE BRICK Dear Darci Walker, Beyond my own experience, I have spoken with many people who say they will never shop at The Brick again because of the same terrible warranty service. I now fully understand why — and I will be joining them. The reviews of King & State are appalling: The Better Business Bureau shows an F rating (BBB link ). On RedFlagDeals, one customer said: “I have difficulty getting Warranty Company King & State to respond to phone calls. I spend countless hours waiting on hold only to be ignored.” Another wrote on Reddit: “Finally, after months of multiple service calls, the warranty company had to give us credit … I refused to buy the extended warranty again.” These are not isolated reviews — they are a reflection of a systemic, ongoing problem. It is embarrassing that a Canadian company of your size and reputation continues to partner with such a poorly rated and unresponsive provider. Canadians today have many other options, and if this is how The Brick stands behind its products, you will continue to lose loyal customers like myself. I would like this rectified immediately. I expect: Full review and resolution of my outstanding warranty claims (LG fridge compressor, dryer, and washing machine). Clear communication on what The Brick is doing to hold King & State accountable. Consideration of compensation for the out-of-pocket expenses and extended inconvenience I have endured. If this matter is not addressed promptly and seriously, I will make it known publicly through multiple reviews across all major platforms, detailing my experience and warning others not to shop at The Brick. I have already spoken with others who plan to do the same. I have spent thousands of dollars with your company, but I will not do so again unless there is a real commitment to fixing this. I want to support a Canadian company — but if this is how you stand behind your customers, shame on you. I look forward to your response. Sincerely,
Frequently Asked Questions About The Brick
What is your return policy?
Our return policy differs based on the item you purchase. Check the Satisfaction Guarantee page on our website for full details.
I found a lower price on an item I purchased last week. Do you have a price guarantee?
Absolutely. If you find the same brand and model currently advertised at a lower price by The Brick or a competitor within 30 days of pick up or delivery, then we'll refund you the difference. Some conditions apply. Check the Price Guarantee page on our website for full details.
Can I cancel my order and get a refund?
Yes. You may cancel your order by visiting any Brick location. Purchases made online and in store are refundable at any time prior to product delivery or pick up. Refunds are made only to the same credit or debit card used to pay for the order. Cash payments will be refunded to a debit card or via cheque and mailed to the person who paid for the order. Deposits on Special Order items are non-refundable.
Can I get my deposit refunded in cash if I paid in cash?
Unfortunately, not every Brick store will have enough cash on hand or the exact dollar amount required to refund your deposit in cash. We're happy to refund cash payments to a debit card, or via a cheque made out to the individual listed on the invoice.
What does
On select products, our buyers have used The Brick's purchasing power to get you the best quality products for the best prices in Canada. Our buyers have done their homework and pulled strings to get you the best quality products for the best prices in Canada. Our Buyer's Best products are at a low price you can count on every day – no promotional end dates and no confusing terms. That's why these items can't be combined with our other promotions.
How do I add an extended warranty to my product?
An extended warranty can be added during the purchase process in store or online. Or if you've already completed an online order and decided you want to add a warranty, you can visit a Brick store to purchase a warranty up to 30 days after receiving your product. You can add a warranty to a product during the first step of the online checkout process. When you check out, you'll be asked if you want to add a warranty to each eligible product. You can either select 'Protect All Products' at the top of the warranty section, or specify which level of coverage you want for each individual product. When you have selected the preferred warranty for your item(s), click the 'Continue' button in the lower right corner of the page to continue with the checkout process. Check our Warranties and Protection Plans page for full details or discuss your options with a sales consultant in your local Brick store.
Where does The Brick deliver?
Our Premium Delivery Service is available in most areas. For areas not served by The Brick's delivery team, we contract third-party courier and shipping companies. Some products can also be shipped via Canada Post's shipping service. The Brick does not currently deliver or ship to anywhere in the United States, and online transactions from American customers cannot be accepted at this time.
What installation and assembly services does The Brick offer?
We're proud to offer professionally licensed installation and assembly services at competitive prices. We install a variety of appliances and electronics, and offer a range of furniture assembly services. Check our Installation and Assembly page for full details.
What is The Brick's return policy?
The return policy varies depending on the item. Please check the Satisfaction Guarantee page on The Brick's website for full details.
Does The Brick offer a price guarantee if I find a lower price?
Yes, if you find the same brand and model at a lower price at The Brick or a competitor within 30 days of purchase, they will refund the difference, subject to conditions. Check the Price Guarantee page for details.
Can I cancel my order and get a refund?
Yes, orders can be cancelled at any Brick location prior to product delivery or pickup. Refunds are made to the original payment method; deposits on special orders are non-refundable.
What payment options does The Brick accept?
The Brick accepts American Express, Cash, Financing, Mastercard, and Visa as payment options.
What are The Brick's store hours?
The Brick is open Monday to Friday from 10:00 to 21:00, Saturday 10:00 to 19:00, and Sunday 11:00 to 18:00, with special holiday hours as posted.
Does The Brick offer delivery and curbside pickup services?
Yes, The Brick offers curbside pickup, delivery, and no-contact delivery services.
Where is The Brick located and how can I contact the store?
The Brick is located at 5111 22 St, Suite 7, Red Deer, AB, T4R 2K1, Canada. You can contact them at +1 403-340-2000 or email red@thebrick.com.
What brands does The Brick offer?
The Brick offers a wide range of brands including Samsung, LG, KitchenAid, Whirlpool, Bosch, Dyson, Sony, Sealy, Serta, and many others.
What types of products can I find at The Brick?
Products include furniture like sofas, beds, dining tables, mattresses, appliances such as refrigerators and washers, electronics including TVs and soundbars, and home accessories.
What nearby places can I visit while shopping at The Brick in Red Deer?
Nearby you can find Urban Barn for additional furniture and home goods, Walmart Supercentre for general shopping and pharmacy, and dining options like Swiss Chalet and Harvey's for meals.
Are there other sports and hobby stores near The Brick?
Yes, Golf Town is nearby, offering golf equipment and sporting goods, perfect for golf enthusiasts visiting The Brick area.
What services are available near The Brick for photography and wellness?
Photos Unlimited Portrait Studios offers photography services nearby, and Hoffman chiropractic and wellness centre is available for chiropractic care and wellness needs.