Business Details
About
Home Improvement StoreAppliance StoreOutdoor Furniture StoreBuilding Materials SupplierKitchen Supply StoreBathroom Supply StoreFlooring StorePaint StoreElectrical Supply StoreCutting Tools
RONA Red Deer (North) has the best articles and products for your renovation, construction, and home decoration projects.
Location
Hours
Reviews
4.1
615 reviews
5 stars
326
4 stars
166
3 stars
53
2 stars
26
1 star
44
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and knowledgeable, with several specific employees highlighted for their exceptional service.
Product Availability
While some customers found the store had a decent selection, others reported issues with stock availability and being sent to other locations for items.
Mixed Experiences
Feedback varied significantly, with some customers having outstanding experiences while others reported poor service and unhelpful staff.
Pricing Issues
Several reviews mentioned concerns about pricing, including hidden fees and comparisons to competitors like Home Depot.
Store Environment
The store was generally described as clean and well-organized, making it easy for customers to navigate.
- GMGian MameliOct 31, 20254.0Can walk around in there all day
- JAJosephine AcostaOct 14, 20255.0helpful staff and good service
- DDDee DiodocoOct 4, 20255.0I had a wonderful experience at Rona! Their customer service is outstanding—friendly, helpful, and truly attentive. The floor specialist was incredibly knowledgeable about vinyl flooring and helped me make the best choice for my home with clear explanations and great advice.On top of that, the kids had a blast making their Halloween lantern boxes—it was creative, festive, and made our visit extra special. We’ll definitely be coming back again!
- RMRachel MarieSep 26, 20255.0I came into Rona Red Deer North needing to match a paint colour and, at first, my experience was not great. The first employee I spoke with told me the sample I brought (a small section from my wall) was not big enough and refused to help. When I asked what the minimum size requirement was, I was only given arbitrary references instead of clear measurements, so even if I had wanted to, I could not correct the sample size. That initial interaction almost made me want to leave the store. To their credit, that employee did end up being helpful afterward, but the start was very discouraging. Since I was in the mood of giving second chances that day, I decided to stay. I am so glad I did because I met Bruce. Even though he did not work in the paint department, he went above and beyond to help me. He took my sample seriously, walked me through the options, and was incredibly kind and patient. As someone who sometimes struggles with social interactions, I cannot overstate how much Bruce’s kindness meant to me. His outstanding service completely overshadowed the earlier interaction and turned what could have been a negative visit into a genuinely positive experience. Thank you, Bruce. You truly made my day.
- TJTrenton JonesSep 10, 20255.0Jarret G. has been extremely helpful going above and beyond for the help I’ve needed with my renovations on my house. Even little details he’s helped me figure out ways to get things done without costing a fortune. Someone give this guy a raise. Working two jobs that I know of after our conversations, I feel like we need more of this guy in the world. Appreciate all your help and next project as long as you’re there I’ll just come straight to you. Wish more people would care about customer service as much as he does. Thanks.
Frequently Asked Questions About RONA Red Deer (North)
What is your return policy?
If, for any reason, you are not 100% satisfied with your product, other than appliances, return it in the 90 days following your purchase, in its original condition and packaging with your original receipt for a refund, exchange or store credit. For more information (exceptions and conditions) please visit our website: https://www.rona.ca/en/returns-and-refunds
How do I check my order status?
Check your order status online by entering the order number & e-mail address or logging in to your Rona's account. You’ll receive email updates if your order status changes. For more info please visit: https://www.rona.ca/en/track-order
How do I return or exchange an item?
You can return a purchase made through the RONA inc. website in one of the following ways:
Online: you can return your product using the Returns and Orders page.
In-Store: you can also return the product to the store where you picked up the order by presenting your sales receipt.
Customer Service: call 1-866-283-2239 (toll-free) Monday through Sunday, between 8:30 a.m. and 7 p.m. (ET)
For more info visit: https://www.rona.ca/en/returns-and-refunds
How do I locate information on recalls and product safety news?
You can call the local store or visit our website (https://www.rona.ca/en/product-recalls) where we post product recalls from Health Canada (HC).
How do I find a product online?
Search using a keyword, product's name, Rona’s article number, and brand or manufacturer’s model number. You can also browse the department to shop Rona’s large selection of items.
How do I know if my order is ready to be picked up?
When you order online, choose the option “Pick-up in store“ at checkout. You will receive an email confirming that your order is ready. Use the Pick-Up Scheduler to select the time slot that suits you. Park in one of the designated Curbside Pick-up spots, call the store, and an associate will bring your order to your vehicle. When picking up your order, please provide a photo ID and a copy of the confirmation email. More info can be found at https://www.rona.ca/en/online-purchases
Do you deliver and from what amount of purchase?
Yes, we offer a delivery service. All products can be shipped by parcel their delivery is free with any $49 and more purchase. We also offer truck delivery for items that are not eligible for parcel delivery, such as appliances and patio sets. This service is available in most of our stores at the cost of $79. For more information please visit https://www.rona.ca/en/online-purchases or call your local Rona store.
Do you deliver at home?
Yes, we offer a delivery service. Prices and delivery service may vary depending on your location and products. For any additional information, you can contact your local RONA store or visit our website: https://www.rona.ca/en/online-purchases
Do the prices shown on this site include taxes?
The prices shown on this site are in Canadian dollars. These prices do not include taxes, which are added to your bill online.
What are the terms and conditions of making payments online?
You can use a Mastercard, Visa or Rona credit card to pay for your purchases online — by entering the cardholder name and address on the account statement when you make your purchase. Credit cards are the only payment method for shopping online. More info can be found at: https://www.rona.ca/en/rona-faq
Is my online order confirmation page considered an official receipt?
No, your official sales receipt will be given to you when you complete the transaction at the store where you pick up your items. You will need to bring your "Ready for Pick-up" email with you as proof of purchase. This notice includes a copy of your consumer agreement. You should keep it in your records for future reference.
When will my online payment be processed?
Upon confirmation of your order, we will validate the credit card you used. The payment will automatically be charged to your card when the transaction is completed online.
How much time will it take to process my order?
Most of the products you can purchase online are available within 2 hours of placing your order. You can check the final processing time for your order at the top of your shopping cart page. If one of the items on the order is available within 7 to 10 days, it will take us 7 to 10 days to get it ready for pick-up or delivery.
Where should I go to pick up my order?
When you receive an email from us telling you that your order is ready for pick-up, simply go to your selected store and locate the pick-up zone poster. You must bring your identification.
When my order is ready, how long will I have to pick it up?
After you receive the email confirming that your order is ready, you will have 7 days to pick up your order. If your order is not picked up within this period, we will cancel it and refund you on your credit card.
How can I cancel an online order?
You can return a purchase made through RONA inc.
Online: if the order has not been processed, you can cancel your order through the Returns and Orders page
In-Store: contact the store selected during your purchase
Customer Service: call 1-866-283-2239 (toll-free) Monday to Sunday, between 8:30 a.m. and 7 p.m. (ET)
If your order has already been shipped, you cannot cancel or modify it. Once you have received your order, you can request a refund with Customer Service.
Do you offer installation services?
Yes! Many stores offer installation services. Visit our "Installation Service" section at https://www.rona.ca/en/install-services for more details. To find a store with this service, check out our list of participating stores.
Do I pay by credit card, by cheque, or in cash?
We accept payments with Visa, MasterCard or by cheque. Credit is also available. Payments in cash can be made in-store only.
Can I pay in installments?
Absolutely! Our flexible payment plan offers various financing options enabling you to pay in installments. More info (including conditions) can be found at: https://www.rona.ca/en/credit
I want to know the installation cost, what do I need to do?
The costs of fixed-price installations are available in-store or through our call centre. For a renovation project, please visit a RONA store to obtain a price quote. https://www.rona.ca/en/install-services
How can I reach customer service?
You can call us toll-free at 1‑866‑283‑2239 Monday to Sunday, between 8:30 a.m. and 7 p.m. (ET)
How do I find out about promotions and your products?
You can see a list of our products online. You can also check out our flyer online. To learn about our promotions, subscribe to our e-news to receive exclusive online offers, special offers, personalized coupons, contest alerts and flyers according to your preferences.
Can I designate someone to pick up my order?
When you purchase online, it is possible to indicate a third party for in-store pick-up. This person must be 16 years old or older. In-store, the authorized person must bring a copy of the confirmation email as well as a piece of government-issued photo ID.
Do you accept PayPal?
Yes! You can now pay for your online purchases using PayPal. It is a fast and safe way to pay and is used in millions of stores worldwide. For more info, please visit https://www.rona.ca/en/online-purchases
What is RONA Red Deer (North)'s return policy?
You can return non-appliance products within 90 days in original condition with receipt for refund, exchange, or store credit. See exceptions and details at RONA's website.
How can I check the status of my RONA online order?
Check your order status online by entering your order number and email, or log into your account. You’ll receive email updates about your order.
Does RONA Red Deer (North) offer delivery and what are the conditions?
Yes, delivery is available. Free parcel shipping on orders $49 and up. Truck delivery for large items costs $79. Visit the website or call the store for details.
What are the store hours for RONA Red Deer (North)?
Open Monday to Friday from 7:00 AM to 7:00 PM, Saturday and Sunday from 8:00 AM to 6:00 PM. Open 8:00 AM to 6:00 PM on November 11 holiday.
Can I pay for my RONA online purchase with PayPal?
Yes, PayPal is accepted for online purchases as a fast and secure payment method.
What installation services does RONA Red Deer (North) provide?
Services include appliance installation, roofing, floor, cabinet & countertop, window & door installations, bathroom renovations, and more. See the installation section on their website for details.
Where is RONA Red Deer (North) located?
The store is located at 7730 Gaetz Avenue North, Red Deer, Alberta, T4P 2A5, Canada.
How does the 'Pro Desk at RONA' nearby location assist customers?
The Pro Desk offers building supplies, carpet, and window installation services, assisting customers with professional-grade materials and expert help for renovation projects.
What family-friendly places are near RONA Red Deer (North) for visitors with children?
Nearby is the Red Deer Treehouse Indoor Playground and Treehouse Indoor Playground, great spots for children to enjoy before or after shopping at RONA.
Are there dining options near RONA Red Deer (North)?
Yes, Mae's Cafe and Barkada Grill are nearby options offering a cafe and Filipino/American cuisine for meals around your visit.