About
Furniture StoreHome Goods StoreMattress StoreAppliance StoreRefrigerator StoreOffice Furniture StoreOutdoor Furniture StoreBedroom Furniture StoreElectronics Store
Since 1971, Canadians have trusted The Brick to furnish their homes. Our head office is proudly located in Edmonton, Alberta, and we operate more than 200 stores across Canada – including The Brick, The Brick Mattress Store, The Brick Outlet.
We are known nationwide for selling high quality household furniture, mattresses, appliances and home electronics at great prices. Our friendly and professional people work hard for our customers every day, both in-store and online.
Details
- DeliveryAvailable
- Curbside pickupAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.8
482 reviews
5 stars
420
4 stars
41
3 stars1
2 stars3
1 star
17
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, knowledgeable, and helpful throughout their shopping experience.
Delivery Issues
Several reviews mentioned problems with delivery timing and communication, although some delivery personnel were noted as pleasant and efficient.
Product Quality
While many customers were satisfied with their purchases, there were complaints about specific products, such as a malfunctioning stove.
Manager Performance
Dylan and Raelynn received consistent positive feedback for their assistance and ability to meet customer needs.
Store Experience
Customers appreciated the overall shopping experience, highlighting the store's atmosphere and the helpfulness of the staff.
- KCKaren Clark2 days ago5.0We needed help on an exchange of a mattress we purchased earlier from another location. With help from Heather & Raylynn in Ponoka everything went very smooth! We would like to thank both ladies for being so personable! They were more than helpful! I would recommend everyone we know - go to the Brick in Ponoka & ask for Heather & or Raylynn! Thank you once again for making our day!!
- DTDawn ThompsonNov 8, 20255.0Great service!! Dylan, patiently worked with us to piece together, options for our space.
- MLMaria LentzNov 8, 20255.0Excellent communication; the two gentlemen who delivered our furniture were skilled, efficient and extremely pleasant. Both deserve a raise- horrible weather and road conditions but they were awesome! If I had my way, they would deliver anything I ordered from anywhere!👍
- WWWalleeNov 3, 20254.0Great service!! The staff were so kind and helpful show a huge stock. Most products I looked at they could have in within the week. They also offer a great financing option with the brick card.
- DHDeborah Lynn HibbertNov 1, 20255.0our salesperson, Hunter, was not only fun, (funny too) to deal with, but a great help to me in making a practical decision on my purchase....sales without pressure...quick thinking and someone we'll , my twin and I, look forward to dealing with on future purchases. Thanks, Hunter♡
Frequently Asked Questions About The Brick
What is your return policy?
Our return policy differs based on the item you purchase. Check the Satisfaction Guarantee page on our website for full details.
I found a lower price on an item I purchased last week. Do you have a price guarantee?
Absolutely. If you find the same brand and model currently advertised at a lower price by The Brick or a competitor within 30 days of pick up or delivery, then we'll refund you the difference. Some conditions apply. Check the Price Guarantee page on our website for full details.
Can I cancel my order and get a refund?
Yes. You may cancel your order by visiting any Brick location. Purchases made online and in store are refundable at any time prior to product delivery or pick up. Refunds are made only to the same credit or debit card used to pay for the order. Cash payments will be refunded to a debit card or via cheque and mailed to the person who paid for the order. Deposits on Special Order items are non-refundable.
Can I get my deposit refunded in cash if I paid in cash?
Unfortunately, not every Brick store will have enough cash on hand or the exact dollar amount required to refund your deposit in cash. We're happy to refund cash payments to a debit card, or via a cheque made out to the individual listed on the invoice.
What does
On select products, our buyers have used The Brick's purchasing power to get you the best quality products for the best prices in Canada. Our buyers have done their homework and pulled strings to get you the best quality products for the best prices in Canada. Our Buyer's Best products are at a low price you can count on every day – no promotional end dates and no confusing terms. That's why these items can't be combined with our other promotions.
How do I add an extended warranty to my product?
An extended warranty can be added during the purchase process in store or online. Or if you've already completed an online order and decided you want to add a warranty, you can visit a Brick store to purchase a warranty up to 30 days after receiving your product. You can add a warranty to a product during the first step of the online checkout process. When you check out, you'll be asked if you want to add a warranty to each eligible product. You can either select 'Protect All Products' at the top of the warranty section, or specify which level of coverage you want for each individual product. When you have selected the preferred warranty for your item(s), click the 'Continue' button in the lower right corner of the page to continue with the checkout process. Check our Warranties and Protection Plans page for full details or discuss your options with a sales consultant in your local Brick store.
Where does The Brick deliver?
Our Premium Delivery Service is available in most areas. For areas not served by The Brick's delivery team, we contract third-party courier and shipping companies. Some products can also be shipped via Canada Post's shipping service. The Brick does not currently deliver or ship to anywhere in the United States, and online transactions from American customers cannot be accepted at this time.
What installation and assembly services does The Brick offer?
We're proud to offer professionally licensed installation and assembly services at competitive prices. We install a variety of appliances and electronics, and offer a range of furniture assembly services. Check our Installation and Assembly page for full details.
What is The Brick's return policy?
Return policies vary by item. Visit the Satisfaction Guarantee page on our website for detailed information.
Does The Brick offer a price guarantee if I find a lower price elsewhere?
Yes. If you find the same brand and model at a lower price within 30 days of purchase, we will refund the difference under certain conditions. See our Price Guarantee page for details.
Can I cancel my order and get a refund?
Yes. Orders can be canceled at any Brick location before delivery or pickup. Refunds are made to the original payment method, with specific policies for cash and special orders.
How do I add an extended warranty to my purchase?
Extended warranties can be added during purchase online or in-store, or within 30 days after receiving your product by visiting a Brick store. Check our Warranties and Protection Plans page for more info.
What are the store hours for The Brick in Ponoka?
The store is open Monday to Saturday from 10:00 AM to 6:00 PM and closed on Sundays. On November 11, 2025, it will be open from 10:00 AM to 6:00 PM.
What pickup and delivery services does The Brick provide?
We offer curbside pickup, regular delivery, and no-contact delivery services to most areas, utilizing third-party couriers when necessary.
Which payment methods does The Brick accept?
We accept American Express, Cash, Financing options, MasterCard, and Visa payments.
What are some nearby places customers can visit when shopping at The Brick Ponoka?
Nearby attractions include Leisure Lanes Bowling Centre for entertainment, Capitol Cinemas Ponoka for movies, and numerous dining options like Chipman Avenue Saloon and Royal Hotel VLT Lounge & Bar.
How can nearby services help during my visit to The Brick Ponoka?
Nearby services such as Ponoka Travel can assist with travel plans, while Ponoka License And Registry handles transportation needs, making your visit more convenient.
Are there nearby stores where I can explore additional shopping options around The Brick Ponoka?
Yes, nearby stores include Red Apple Stores for discount shopping and Hue 'n Eye Interiors for linens and gifts, offering a diverse shopping experience.