Business Details
About
Furniture StoreHome Goods StoreMattress StoreAppliance StoreRefrigerator StoreOffice Furniture StoreOutdoor Furniture StoreBedroom Furniture StoreElectronics Store
Since 1971, Canadians have trusted The Brick to furnish their homes. Our head office is proudly located in Edmonton, Alberta, and we operate more than 200 stores across Canada – including The Brick, The Brick Mattress Store, The Brick Outlet.
We are known nationwide for selling high quality household furniture, mattresses, appliances and home electronics at great prices. Our friendly and professional people work hard for our customers every day, both in-store and online.
Details
- DeliveryAvailable
- Curbside pickupAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.8
1,971 reviews
5 stars
1,757
4 stars
111
3 stars25
2 stars4
1 star
74
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and knowledgeable sales staff, particularly highlighting individuals like Jarrett, Karen, and Mike for their exceptional service.
Delivery Issues
Several reviews mentioned problems with delivery timing and communication, including delays and lack of updates, which caused frustration for some customers.
Product Knowledge
Sales associates were frequently noted for their product knowledge and ability to assist customers in finding the right items for their needs.
Positive Experiences
Numerous customers reported positive shopping experiences, appreciating the helpfulness and patience of the staff during the purchasing process.
Communication Problems
Some customers expressed dissatisfaction with the communication regarding order status and delivery, indicating a need for improvement in this area.
- CECaleb Eley4 days ago5.0Great experience! From the sales staff, to the delivery agents, it was a great experience all around. The product was quality, and people's knowledge of their product was exceptional.
- HEHaema EbrahemNov 12, 20255.0Excellent and professional service. He's very good at dealing with customers and gives them excellent advice. We left very grateful to him. Thank you.
- VWVal WalkerNov 12, 20255.0Our experience with The Brick from start to finish was seamless. We received great service in store when choosing our new mattress and the delivery team was exceptional! Highly recommend!
- CLCamellia LawrenceNov 4, 20255.0I had a great experience at the Brick recently and especially with Jaymee S at the MH location. She is very knowledgeable and kind. She went through all my options and also was quick and efficient with all paperwork. If your looking for new furniture or mattress I would find her when you go to the Brick!
- LNLeighlyn NingNov 1, 20255.0We had to replace a mattress under warranty. Process was pretty easy (although the body dent needs to be pretty deep, but ours was) and they even picked up the old one and delivered a new one. Everyone we dealt with in store and for delivery was great.
Frequently Asked Questions About The Brick
What is your return policy?
Our return policy differs based on the item you purchase. Check the Satisfaction Guarantee page on our website for full details.
I found a lower price on an item I purchased last week. Do you have a price guarantee?
Absolutely. If you find the same brand and model currently advertised at a lower price by The Brick or a competitor within 30 days of pick up or delivery, then we'll refund you the difference. Some conditions apply. Check the Price Guarantee page on our website for full details.
Can I cancel my order and get a refund?
Yes. You may cancel your order by visiting any Brick location. Purchases made online and in store are refundable at any time prior to product delivery or pick up. Refunds are made only to the same credit or debit card used to pay for the order. Cash payments will be refunded to a debit card or via cheque and mailed to the person who paid for the order. Deposits on Special Order items are non-refundable.
Can I get my deposit refunded in cash if I paid in cash?
Unfortunately, not every Brick store will have enough cash on hand or the exact dollar amount required to refund your deposit in cash. We're happy to refund cash payments to a debit card, or via a cheque made out to the individual listed on the invoice.
What does
On select products, our buyers have used The Brick's purchasing power to get you the best quality products for the best prices in Canada. Our buyers have done their homework and pulled strings to get you the best quality products for the best prices in Canada. Our Buyer's Best products are at a low price you can count on every day – no promotional end dates and no confusing terms. That's why these items can't be combined with our other promotions.
How do I add an extended warranty to my product?
An extended warranty can be added during the purchase process in store or online. Or if you've already completed an online order and decided you want to add a warranty, you can visit a Brick store to purchase a warranty up to 30 days after receiving your product. You can add a warranty to a product during the first step of the online checkout process. When you check out, you'll be asked if you want to add a warranty to each eligible product. You can either select 'Protect All Products' at the top of the warranty section, or specify which level of coverage you want for each individual product. When you have selected the preferred warranty for your item(s), click the 'Continue' button in the lower right corner of the page to continue with the checkout process. Check our Warranties and Protection Plans page for full details or discuss your options with a sales consultant in your local Brick store.
Where does The Brick deliver?
Our Premium Delivery Service is available in most areas. For areas not served by The Brick's delivery team, we contract third-party courier and shipping companies. Some products can also be shipped via Canada Post's shipping service. The Brick does not currently deliver or ship to anywhere in the United States, and online transactions from American customers cannot be accepted at this time.
What installation and assembly services does The Brick offer?
We're proud to offer professionally licensed installation and assembly services at competitive prices. We install a variety of appliances and electronics, and offer a range of furniture assembly services. Check our Installation and Assembly page for full details.
What is The Brick's return policy?
The return policy varies by item. Please check the Satisfaction Guarantee page on The Brick's website for details.
Does The Brick offer a price guarantee if I find a lower price elsewhere?
Yes, if you find the same brand and model advertised at a lower price by The Brick or competitors within 30 days of purchase, they will refund the difference. Some conditions apply.
Can I cancel my order and get a refund at The Brick?
You can cancel your order at any Brick location before delivery or pickup. Refunds go back to the original payment method, with some exceptions for cash and special orders.
How do I add an extended warranty to my purchase?
Extended warranties can be added during purchase online or in-store, or within 30 days of product receipt by visiting a Brick store.
What delivery and pickup options does The Brick offer?
The Brick offers curbside pickup, regular delivery, and no-contact delivery services.
What are the store hours for The Brick in Medicine Hat?
Monday to Friday, 10:00 AM to 9:00 PM; Saturday, 10:00 AM to 7:00 PM; Sunday, 11:00 AM to 6:00 PM; holiday hours vary.
What payment options are accepted at The Brick?
The Brick accepts American Express, Mastercard, Visa, cash, and financing options.
Which brands does The Brick offer products from?
The Brick offers a wide range of brands including Samsung, LG, KitchenAid, Whirlpool, Dyson, Sony, and many more.
What nearby stores can I visit along with The Brick?
Nearby stores include Giant Tiger (department and grocery), Michaels (arts and crafts), and Winners (department and clothing store), providing diverse shopping options in one area.
Are there convenient services near The Brick for banking or automotive needs?
Yes, nearby services include RBC Royal Bank ATM for banking, and Murray Hyundai Medicine Hat and Big M Ford Lincoln Ltd. for automotive sales and repair.
What dining options are close to The Brick in Medicine Hat?
You can visit Tim Hortons for fast food and coffee, Pastabilities for Italian cuisine, and Canadian Gyro Medicine Hat for Mediterranean food nearby.