Business Details
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Home Improvement StoreAppliance StoreOutdoor Furniture StoreBuilding Materials SupplierKitchen Supply StoreBathroom Supply StoreFlooring StorePaint StoreElectrical Supply StoreCutting Tools
RONA Medicine Hat has the best articles and products for your renovation, construction, and home decoration projects.
Location
Hours
Reviews
4.3
334 reviews
5 stars
176
4 stars
110
3 stars
23
2 stars
8
1 star
17
What are people saying?
AI-generated from recent customer reviews
Staff Performance
Many customers praised the staff for being friendly, helpful, and knowledgeable, with several specific mentions of individual employees who provided exceptional service.
Customer Service Issues
There were multiple complaints regarding poor customer service experiences, including long wait times for online orders and unhelpful interactions with certain staff members.
Product Availability
Customers expressed frustration over limited product selection and stock issues, often needing to go to competitors for items that were unavailable at Rona.
Community Support
The store received positive feedback for its involvement in community support initiatives, with customers appreciating donations and assistance to local organizations.
Store Environment
The store was generally described as clean and organized, although some reviews noted disorganization and a need for better inventory management.
- MBM BNov 12, 20255.0I recently purchased a washer, dryer, and dishwasher from RONA Medicine Hat, and I’m very impressed with their outstanding customer service. The staff were friendly, helpful, and went above and beyond to make sure my order was handled properly. Unfortunately, the delivery company they use was disappointing — I never received the promised call or email the day before or the morning of delivery, and the email address they provided didn’t work. When I called the store, the RONA team immediately stepped up. They found out when my delivery was scheduled, called me back with the details, and even followed up afterward to make sure everything was delivered. The store staff truly care about their customers, and I don’t think they should be penalized for the delivery company’s lack of communication. Five stars for the RONA Medicine Hat team — they really earned it!
- DBDon BurkinshawOct 20, 20255.0Friendly and helpful staff
- FFFire FlySep 19, 20251.0Answer your damn phone!!!
- RZReece ZimmermanSep 16, 20255.0Just want to say thanks to Nick for helping my family out yesterday, doing something he absolutely didnt have to do. Deserves a pay raise
- LBLloyd BraySep 5, 20255.0Helpful friendly people with accessible knowledge.
Frequently Asked Questions About RONA Medicine Hat
What is your return policy?
If, for any reason, you are not 100% satisfied with your product, other than appliances, return it in the 90 days following your purchase, in its original condition and packaging with your original receipt for a refund, exchange or store credit. For more information (exceptions and conditions) please visit our website: https://www.rona.ca/en/returns-and-refunds
How do I check my order status?
Check your order status online by entering the order number & e-mail address or logging in to your Rona's account. You’ll receive email updates if your order status changes. For more info please visit: https://www.rona.ca/en/track-order
How do I return or exchange an item?
You can return a purchase made through the RONA inc. website in one of the following ways:
Online: you can return your product using the Returns and Orders page.
In-Store: you can also return the product to the store where you picked up the order by presenting your sales receipt.
Customer Service: call 1-866-283-2239 (toll-free) Monday through Sunday, between 8:30 a.m. and 7 p.m. (ET)
For more info visit: https://www.rona.ca/en/returns-and-refunds
How do I locate information on recalls and product safety news?
You can call the local store or visit our website (https://www.rona.ca/en/product-recalls) where we post product recalls from Health Canada (HC).
How do I find a product online?
Search using a keyword, product's name, Rona’s article number, and brand or manufacturer’s model number. You can also browse the department to shop Rona’s large selection of items.
How do I know if my order is ready to be picked up?
When you order online, choose the option “Pick-up in store“ at checkout. You will receive an email confirming that your order is ready. Use the Pick-Up Scheduler to select the time slot that suits you. Park in one of the designated Curbside Pick-up spots, call the store, and an associate will bring your order to your vehicle. When picking up your order, please provide a photo ID and a copy of the confirmation email. More info can be found at https://www.rona.ca/en/online-purchases
Do you deliver and from what amount of purchase?
Yes, we offer a delivery service. All products can be shipped by parcel their delivery is free with any $49 and more purchase. We also offer truck delivery for items that are not eligible for parcel delivery, such as appliances and patio sets. This service is available in most of our stores at the cost of $79. For more information please visit https://www.rona.ca/en/online-purchases or call your local Rona store.
Do you deliver at home?
Yes, we offer a delivery service. Prices and delivery service may vary depending on your location and products. For any additional information, you can contact your local RONA store or visit our website: https://www.rona.ca/en/online-purchases
Do the prices shown on this site include taxes?
The prices shown on this site are in Canadian dollars. These prices do not include taxes, which are added to your bill online.
What are the terms and conditions of making payments online?
You can use a Mastercard, Visa or Rona credit card to pay for your purchases online — by entering the cardholder name and address on the account statement when you make your purchase. Credit cards are the only payment method for shopping online. More info can be found at: https://www.rona.ca/en/rona-faq
Is my online order confirmation page considered an official receipt?
No, your official sales receipt will be given to you when you complete the transaction at the store where you pick up your items. You will need to bring your "Ready for Pick-up" email with you as proof of purchase. This notice includes a copy of your consumer agreement. You should keep it in your records for future reference.
When will my online payment be processed?
Upon confirmation of your order, we will validate the credit card you used. The payment will automatically be charged to your card when the transaction is completed online.
How much time will it take to process my order?
Most of the products you can purchase online are available within 2 hours of placing your order. You can check the final processing time for your order at the top of your shopping cart page. If one of the items on the order is available within 7 to 10 days, it will take us 7 to 10 days to get it ready for pick-up or delivery.
Where should I go to pick up my order?
When you receive an email from us telling you that your order is ready for pick-up, simply go to your selected store and locate the pick-up zone poster. You must bring your identification.
When my order is ready, how long will I have to pick it up?
After you receive the email confirming that your order is ready, you will have 7 days to pick up your order. If your order is not picked up within this period, we will cancel it and refund you on your credit card.
How can I cancel an online order?
You can return a purchase made through RONA inc.
Online: if the order has not been processed, you can cancel your order through the Returns and Orders page
In-Store: contact the store selected during your purchase
Customer Service: call 1-866-283-2239 (toll-free) Monday to Sunday, between 8:30 a.m. and 7 p.m. (ET)
If your order has already been shipped, you cannot cancel or modify it. Once you have received your order, you can request a refund with Customer Service.
Do you offer installation services?
Yes! Many stores offer installation services. Visit our "Installation Service" section at https://www.rona.ca/en/install-services for more details. To find a store with this service, check out our list of participating stores.
Do I pay by credit card, by cheque, or in cash?
We accept payments with Visa, MasterCard or by cheque. Credit is also available. Payments in cash can be made in-store only.
Can I pay in installments?
Absolutely! Our flexible payment plan offers various financing options enabling you to pay in installments. More info (including conditions) can be found at: https://www.rona.ca/en/credit
I want to know the installation cost, what do I need to do?
The costs of fixed-price installations are available in-store or through our call centre. For a renovation project, please visit a RONA store to obtain a price quote. https://www.rona.ca/en/install-services
How can I reach customer service?
You can call us toll-free at 1‑866‑283‑2239 Monday to Sunday, between 8:30 a.m. and 7 p.m. (ET)
How do I find out about promotions and your products?
You can see a list of our products online. You can also check out our flyer online. To learn about our promotions, subscribe to our e-news to receive exclusive online offers, special offers, personalized coupons, contest alerts and flyers according to your preferences.
Can I designate someone to pick up my order?
When you purchase online, it is possible to indicate a third party for in-store pick-up. This person must be 16 years old or older. In-store, the authorized person must bring a copy of the confirmation email as well as a piece of government-issued photo ID.
Do you accept PayPal?
Yes! You can now pay for your online purchases using PayPal. It is a fast and safe way to pay and is used in millions of stores worldwide. For more info, please visit https://www.rona.ca/en/online-purchases
What is RONA Medicine Hat's return policy?
You can return most products within 90 days of purchase in original condition with receipt for a refund, exchange, or credit. Appliances have exceptions. Visit rona.ca/en/returns-and-refunds for details.
How can I check the status of my RONA online order?
Check your order status online using your order number and email or by logging into your RONA account. Email updates are sent for status changes. See rona.ca/en/track-order for more info.
What are the store hours for RONA Medicine Hat?
Open Monday to Friday from 7:00 AM to 7:00 PM, Saturday 7:00 AM to 6:00 PM, Sunday 8:00 AM to 6:00 PM, with special holiday hours.
Does RONA Medicine Hat offer delivery and curbside pickup?
Yes, both curbside pickup and delivery services are available. Delivery is free for parcel shipments over $49; truck delivery is offered for larger items at an additional cost.
Which brands does RONA Medicine Hat carry?
They carry brands like KitchenAid, Dyson, Dewalt, Husqvarna, Frigidaire, Broil King, Weber, Kohler, Bosch, Cub Cadet, Craftsman, Black and Decker, Nest, and Whirlpool.
What types of products and services does RONA Medicine Hat provide?
They offer appliances, building supplies, hardware, home décor, tools, kitchen and bathroom products, and installation services including appliance, flooring, windows, doors, and bathroom renovations.
Can someone else pick up my order from RONA Medicine Hat?
Yes, a third party who is 16 or older can pick up your order if they bring a copy of the confirmation email and government-issued photo ID.
What nearby dining options are available near RONA Medicine Hat?
After shopping, you can visit nearby restaurants like Arby's for fast food, Kebab Xpress for Pakistani cuisine, or Humpty's Family Restaurants for a diner experience.
Are there any building supply stores close to RONA Medicine Hat?
Yes, nearby stores include Pro Desk at RONA, Cloverdale Paint, and Lacey Homes, which can be convenient for additional building materials and supplies.
What local services near RONA Medicine Hat could complement my home improvement needs?
Nearby services include Design Flooring Centre for flooring needs, Essentials Medi Spa and Revive Wellness & Massage for relaxation, and Kings Law for legal advice if needed.