Business Details
About
Furniture StoreHome Goods StoreMattress StoreAppliance StoreRefrigerator StoreOffice Furniture StoreOutdoor Furniture StoreBedroom Furniture StoreElectronics Store
Since 1971, Canadians have trusted The Brick to furnish their homes. Our head office is proudly located in Edmonton, Alberta, and we operate more than 200 stores across Canada – including The Brick, The Brick Mattress Store, The Brick Outlet.
We are known nationwide for selling high quality household furniture, mattresses, appliances and home electronics at great prices. Our friendly and professional people work hard for our customers every day, both in-store and online.
Details
- DeliveryAvailable
- Curbside pickupAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.4
1,242 reviews
5 stars
972
4 stars
98
3 stars
36
2 stars
29
1 star
107
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and helpful staff, particularly highlighting individual sales associates for their professionalism and knowledge.
Delivery Experience
The delivery service received numerous positive remarks for being prompt, efficient, and courteous, although some customers reported issues with communication and service quality.
Product Satisfaction
Customers expressed satisfaction with their purchases, noting the quality and comfort of the furniture, as well as the ease of the buying process.
Mixed Experiences
While many reviews were positive, there were notable complaints regarding poor communication and service at certain locations, indicating inconsistency in customer experiences.
- LRLynn Roenitz5 days ago2.0Unsatisfactory customer service experience. Despite 15 attempts to contact the GP branch via phone, no one answered. We paid for delivery, but the date and time were repeatedly rescheduled. I decided to pick up the order personally and discovered that one order had been sent to other place. We are extremely disappointed, having paid the delivery fees. Moreover, it is not possible to discuss these issues with anyone.
- LJLeah Jupp6 days ago5.0Please wear the disposable boot covers over footwear when in a home, this would prevent the messy floors that were left behind. The gentlemen were very efficient and polite
- S9Sanghera 91Dec 30, 20255.0We had such a great experience at the brick today!KRISHNA C …Was so helpful and knowledgeable. Our experience was so good.I highly recommend going to see KRISHNA C….
- MSMatthew “sK-Speed”Dec 29, 20252.0Walked in seen a bunch of employees chatting away I was waiting in the children's area wanting to ask questions yet got no assistance had to go out of my way to find someone who told me to please wait my turn yet been here for 12 minutes before getting acknowledged at the very least. One employee near the door playing on his phone. Not sure if business related or just bored but kinda killed the vibe of asking for information
- INIzzy NgumsyDec 29, 20255.0WOW! Dj and Joban delivered our sofa to our Grande Prairie address today and completely blew us away. They were right on time, incredibly friendly, and beyond professional. Their communication was excellent, and they handled everything with such care, confidence, and grace it felt truly first-class. The Brick should be incredibly proud to have delivery superstars like DJ and Joban. They made the entire experience stress-free and enjoyable and honestly made us love The Brick even more. What an amazing pair of professionals exceptional guys all around! Highly, highly recommend! 🙌👏
Frequently Asked Questions About The Brick
What is your return policy?
Our return policy differs based on the item you purchase. Check the Satisfaction Guarantee page on our website for full details.
I found a lower price on an item I purchased last week. Do you have a price guarantee?
Absolutely. If you find the same brand and model currently advertised at a lower price by The Brick or a competitor within 30 days of pick up or delivery, then we'll refund you the difference. Some conditions apply. Check the Price Guarantee page on our website for full details.
Can I cancel my order and get a refund?
Yes. You may cancel your order by visiting any Brick location. Purchases made online and in store are refundable at any time prior to product delivery or pick up. Refunds are made only to the same credit or debit card used to pay for the order. Cash payments will be refunded to a debit card or via cheque and mailed to the person who paid for the order. Deposits on Special Order items are non-refundable.
Can I get my deposit refunded in cash if I paid in cash?
Unfortunately, not every Brick store will have enough cash on hand or the exact dollar amount required to refund your deposit in cash. We're happy to refund cash payments to a debit card, or via a cheque made out to the individual listed on the invoice.
What does
On select products, our buyers have used The Brick's purchasing power to get you the best quality products for the best prices in Canada. Our buyers have done their homework and pulled strings to get you the best quality products for the best prices in Canada. Our Buyer's Best products are at a low price you can count on every day – no promotional end dates and no confusing terms. That's why these items can't be combined with our other promotions.
How do I add an extended warranty to my product?
An extended warranty can be added during the purchase process in store or online. Or if you've already completed an online order and decided you want to add a warranty, you can visit a Brick store to purchase a warranty up to 30 days after receiving your product. You can add a warranty to a product during the first step of the online checkout process. When you check out, you'll be asked if you want to add a warranty to each eligible product. You can either select 'Protect All Products' at the top of the warranty section, or specify which level of coverage you want for each individual product. When you have selected the preferred warranty for your item(s), click the 'Continue' button in the lower right corner of the page to continue with the checkout process. Check our Warranties and Protection Plans page for full details or discuss your options with a sales consultant in your local Brick store.
Where does The Brick deliver?
Our Premium Delivery Service is available in most areas. For areas not served by The Brick's delivery team, we contract third-party courier and shipping companies. Some products can also be shipped via Canada Post's shipping service. The Brick does not currently deliver or ship to anywhere in the United States, and online transactions from American customers cannot be accepted at this time.
What installation and assembly services does The Brick offer?
We're proud to offer professionally licensed installation and assembly services at competitive prices. We install a variety of appliances and electronics, and offer a range of furniture assembly services. Check our Installation and Assembly page for full details.
What is The Brick's return policy?
The Brick's return policy varies depending on the item purchased. For full details, check the Satisfaction Guarantee page on their website.
Does The Brick offer a price guarantee if I find a lower price?
Yes, if you find the same brand and model advertised at a lower price by The Brick or a competitor within 30 days of pickup or delivery, The Brick will refund the difference, subject to conditions.
Can I cancel my order and get a refund at The Brick?
Yes, you can cancel your order by visiting any Brick location before product delivery or pickup. Refunds are issued to the original payment method; deposits on Special Order items are non-refundable.
What payment options are accepted at The Brick?
The Brick accepts American Express, cash, financing, Mastercard, and Visa for payments.
What are the store hours for The Brick in Grande Prairie?
The Brick in Grande Prairie is open Monday to Friday from 10:00 to 21:00, Saturday from 10:00 to 19:00, and Sunday from 11:00 to 18:00. Holiday hours may vary.
Does The Brick offer delivery and curbside pickup services?
Yes, The Brick offers curbside pickup, delivery, and no-contact delivery options to customers.
What brands can I find at The Brick?
The Brick carries a wide range of brands including Samsung, LG, KitchenAid, Whirlpool, Dyson, Sony, Sealy, and many more across furniture, appliances, and electronics.
Which nearby places can I visit when shopping at The Brick in Grande Prairie?
Nearby places include Nevada Bob's Golf for sporting goods and golf equipment, Halloween Alley Grande Prairie for costumes and arts and crafts, and The Home Depot for hardware and home supplies. These locations offer complementary shopping options and entertainment.
How can the nearby The Home Depot help me when visiting The Brick?
The nearby Home Depot provides hardware, home and garden supplies, and building materials, which can be convenient to visit before or after shopping at The Brick for home furnishings and appliances.
Are there dining options close to The Brick in Grande Prairie?
Yes, Boston Pizza Westgate, a pizza and chicken restaurant, and Five Guys, a fast food burger restaurant, are nearby for meals before or after your shopping trip at The Brick.