Business Details
About
Home Improvement StoreAppliance StoreOutdoor Furniture StoreBuilding Materials SupplierKitchen Supply StoreBathroom Supply StoreFlooring StorePaint StoreElectrical Supply StoreCutting Tools
RONA Grande Prairie has the best articles and products for your renovation, construction, and home decoration projects.
Location
Hours
Reviews
3.9
297 reviews
5 stars
142
4 stars
76
3 stars
30
2 stars
17
1 star
32
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some customers praised the helpfulness and friendliness of staff, others reported poor service and unhelpful responses.
Product Availability
Customers noted a declining selection of products and frequent stock issues, leading to frustration when items were unavailable.
Store Experience
The store is generally described as clean and organized, but some customers experienced long wait times and inefficient online order pickups.
Pricing
Prices are perceived as higher compared to competitors, with some customers expressing dissatisfaction with the value for money.
Staff Knowledge
While many customers found staff to be knowledgeable and helpful, there were instances of staff being unable to assist effectively.
- GJGreta Joosse5 days ago5.0Has thermostat amazing Christmas truck, along with so many other options for your Christmas decor!
- MSMike SchwabOct 22, 20252.0No, customer service Had to leave my stuff.
- MTMichael TremblayOct 15, 20253.0Their selection of electrical conduit was scarce. They only carry a few pieces from each size. Funny thing is they carry different products for each size.
- TDTim DoyleAug 22, 20255.0Great customer service, helped me find the missing link for my deck
- STSahil TakkarAug 5, 20251.0Shopped first time at rona last month to get a Propane tank for my new Barbeque. I paid for a new filled propane tank that was $80 and tried to use it last week just to find that they gave me an empty one. I informed the manager about this thing and already said I am not expecting to get any sort of refund or exchange, but this is unacceptable and her reply was “I can’t do anything now” which clearly shows the bad customer service. They just want to do a sale and don’t want to deal if there is something wrong with it.
Frequently Asked Questions About RONA Grande Prairie
What is your return policy?
If, for any reason, you are not 100% satisfied with your product, other than appliances, return it in the 90 days following your purchase, in its original condition and packaging with your original receipt for a refund, exchange or store credit. For more information (exceptions and conditions) please visit our website: https://www.rona.ca/en/returns-and-refunds
How do I check my order status?
Check your order status online by entering the order number & e-mail address or logging in to your Rona's account. You’ll receive email updates if your order status changes. For more info please visit: https://www.rona.ca/en/track-order
How do I return or exchange an item?
You can return a purchase made through the RONA inc. website in one of the following ways:
Online: you can return your product using the Returns and Orders page.
In-Store: you can also return the product to the store where you picked up the order by presenting your sales receipt.
Customer Service: call 1-866-283-2239 (toll-free) Monday through Sunday, between 8:30 a.m. and 7 p.m. (ET)
For more info visit: https://www.rona.ca/en/returns-and-refunds
How do I locate information on recalls and product safety news?
You can call the local store or visit our website (https://www.rona.ca/en/product-recalls) where we post product recalls from Health Canada (HC).
How do I find a product online?
Search using a keyword, product's name, Rona’s article number, and brand or manufacturer’s model number. You can also browse the department to shop Rona’s large selection of items.
How do I know if my order is ready to be picked up?
When you order online, choose the option “Pick-up in store“ at checkout. You will receive an email confirming that your order is ready. Use the Pick-Up Scheduler to select the time slot that suits you. Park in one of the designated Curbside Pick-up spots, call the store, and an associate will bring your order to your vehicle. When picking up your order, please provide a photo ID and a copy of the confirmation email. More info can be found at https://www.rona.ca/en/online-purchases
Do you deliver and from what amount of purchase?
Yes, we offer a delivery service. All products can be shipped by parcel their delivery is free with any $49 and more purchase. We also offer truck delivery for items that are not eligible for parcel delivery, such as appliances and patio sets. This service is available in most of our stores at the cost of $79. For more information please visit https://www.rona.ca/en/online-purchases or call your local Rona store.
Do you deliver at home?
Yes, we offer a delivery service. Prices and delivery service may vary depending on your location and products. For any additional information, you can contact your local RONA store or visit our website: https://www.rona.ca/en/online-purchases
Do the prices shown on this site include taxes?
The prices shown on this site are in Canadian dollars. These prices do not include taxes, which are added to your bill online.
What are the terms and conditions of making payments online?
You can use a Mastercard, Visa or Rona credit card to pay for your purchases online — by entering the cardholder name and address on the account statement when you make your purchase. Credit cards are the only payment method for shopping online. More info can be found at: https://www.rona.ca/en/rona-faq
Is my online order confirmation page considered an official receipt?
No, your official sales receipt will be given to you when you complete the transaction at the store where you pick up your items. You will need to bring your "Ready for Pick-up" email with you as proof of purchase. This notice includes a copy of your consumer agreement. You should keep it in your records for future reference.
When will my online payment be processed?
Upon confirmation of your order, we will validate the credit card you used. The payment will automatically be charged to your card when the transaction is completed online.
How much time will it take to process my order?
Most of the products you can purchase online are available within 2 hours of placing your order. You can check the final processing time for your order at the top of your shopping cart page. If one of the items on the order is available within 7 to 10 days, it will take us 7 to 10 days to get it ready for pick-up or delivery.
Where should I go to pick up my order?
When you receive an email from us telling you that your order is ready for pick-up, simply go to your selected store and locate the pick-up zone poster. You must bring your identification.
When my order is ready, how long will I have to pick it up?
After you receive the email confirming that your order is ready, you will have 7 days to pick up your order. If your order is not picked up within this period, we will cancel it and refund you on your credit card.
How can I cancel an online order?
You can return a purchase made through RONA inc.
Online: if the order has not been processed, you can cancel your order through the Returns and Orders page
In-Store: contact the store selected during your purchase
Customer Service: call 1-866-283-2239 (toll-free) Monday to Sunday, between 8:30 a.m. and 7 p.m. (ET)
If your order has already been shipped, you cannot cancel or modify it. Once you have received your order, you can request a refund with Customer Service.
Do you offer installation services?
Yes! Many stores offer installation services. Visit our "Installation Service" section at https://www.rona.ca/en/install-services for more details. To find a store with this service, check out our list of participating stores.
Do I pay by credit card, by cheque, or in cash?
We accept payments with Visa, MasterCard or by cheque. Credit is also available. Payments in cash can be made in-store only.
Can I pay in installments?
Absolutely! Our flexible payment plan offers various financing options enabling you to pay in installments. More info (including conditions) can be found at: https://www.rona.ca/en/credit
I want to know the installation cost, what do I need to do?
The costs of fixed-price installations are available in-store or through our call centre. For a renovation project, please visit a RONA store to obtain a price quote. https://www.rona.ca/en/install-services
How can I reach customer service?
You can call us toll-free at 1‑866‑283‑2239 Monday to Sunday, between 8:30 a.m. and 7 p.m. (ET)
How do I find out about promotions and your products?
You can see a list of our products online. You can also check out our flyer online. To learn about our promotions, subscribe to our e-news to receive exclusive online offers, special offers, personalized coupons, contest alerts and flyers according to your preferences.
Can I designate someone to pick up my order?
When you purchase online, it is possible to indicate a third party for in-store pick-up. This person must be 16 years old or older. In-store, the authorized person must bring a copy of the confirmation email as well as a piece of government-issued photo ID.
Do you accept PayPal?
Yes! You can now pay for your online purchases using PayPal. It is a fast and safe way to pay and is used in millions of stores worldwide. For more info, please visit https://www.rona.ca/en/online-purchases
What is RONA Grande Prairie's return policy?
You can return most products (except appliances) within 90 days in original condition with the receipt for a refund, exchange, or store credit. See exceptions on their website.
How can I check the status of my RONA order?
Check your order status online by entering your order number and email, or by logging into your RONA account. Email updates will notify you of any changes.
What delivery options does RONA Grande Prairie offer?
RONA offers free parcel delivery on orders over $49 and truck delivery for larger items like appliances at a $79 fee, available in most stores.
What are the store hours for RONA Grande Prairie?
Monday to Thursday: 7:00 AM - 7:00 PM; Friday: 7:00 AM - 8:00 PM; Saturday: 8:00 AM - 7:00 PM; Sunday: 8:00 AM - 6:00 PM.
Does RONA Grande Prairie offer installation services?
Yes, many installation services are available including appliances, flooring, windows, doors, and bathroom renovations. Check their website for details and store participation.
Can someone else pick up my online order from RONA Grande Prairie?
Yes, you can designate a person 16 or older to pick up your order with the confirmation email and government-issued photo ID.
Which popular brands does RONA Grande Prairie carry?
They carry brands such as KitchenAid, Dyson, Dewalt, Husqvarna, Frigidaire, Broil King, Weber, Kohler, Bosch, Cub Cadet, Craftsman, Black and Decker, Nest, and Whirlpool.
What nearby stores can I visit along with RONA Grande Prairie for my shopping needs?
Nearby you can visit Walmart Supercentre and its Garden Centre, as well as Penningtons for women's clothing and Addition Elle for plus-size fashion, making it convenient to combine shopping trips.
Are there convenient food and drink options near RONA Grande Prairie?
Yes, Starbucks Canada and GUAC Mexi Grill are close by, offering coffee and Mexican cuisine for a quick meal or refreshment before or after your visit to RONA.
What entertainment options are near RONA Grande Prairie?
Cineplex Odeon Grande Prairie Cinemas and Grande Prairie Cinemas are nearby, so you can catch a movie after shopping at RONA for a full day outing.