Business Details
About
Furniture StoreHome Goods StoreMattress StoreAppliance StoreRefrigerator StoreOffice Furniture StoreOutdoor Furniture StoreBedroom Furniture StoreElectronics Store
Since 1971, Canadians have trusted The Brick to furnish their homes. Our head office is proudly located in Edmonton, Alberta, and we operate more than 200 stores across Canada – including The Brick, The Brick Mattress Store, The Brick Outlet.
We are known nationwide for selling high quality household furniture, mattresses, appliances and home electronics at great prices. Our friendly and professional people work hard for our customers every day, both in-store and online.
Details
- DeliveryAvailable
- Curbside pickupAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.4
1,064 reviews
5 stars
821
4 stars
81
3 stars
29
2 stars
24
1 star
109
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed feedback on customer service, with some praising helpful sales representatives while others reported poor post-sale support and unprofessional handling of issues.
Delivery Experience
Delivery personnel received high praise for being friendly, professional, and efficient, although there were complaints about scheduling issues and communication.
Sales Process
Sales representatives were generally well-received, with several customers highlighting their knowledge and helpfulness, though some experienced pressure during the sales process.
Product Quality Issues
Several customers reported issues with product quality and fulfillment, including damaged items and delays in delivery, leading to dissatisfaction.
- RPRavi Patel1 day ago5.0Yanick and Dev were excellent in their work. Also they were very helpful and supportive. We need more people like them…
- MVMichael VickersJan 5, 20265.0Crew let us know well in advance when they would be coming. They were professional, courteous and respectful of our home. They dropped our new appliance off, stripped the cardboard, and picked up our old appliance and left in a matter of minutes.
- DBDarren BotelDec 28, 20255.0The guys were amazing. Only thing is no one told us to put the mattress in a bag which we didnt have but the guys came to my garage and helped me shrink wrap the mattress so they could take it.
- JRjackylyn regonanDec 21, 20251.0This has been an extremely disappointing and poorly managed customer experience from start. We purchased a sofa, loveseat, and armchair during the Black Friday sale. At the time of purchase, we were clearly assured that the sofa and loveseat would be delivered on the 15th of the month, with the armchair arriving mid-January. Based on this information, we proceeded in good faith and completed payment. On the 11th, upon reviewing our receipt, we noticed that no delivery date had been documented. When we contacted customer service, we were informed that no delivery had been scheduled at all, which was both surprising and concerning. After follow ups and back and forth communication, delivery was eventually scheduled for the 21st. We were repeatedly told to expect delivery within a three hour window and that we would receive advance notification via text. This did not happen. At 8:21 a.m., I missed a phone call as Im still in bed, and instead of contacting me again, the designated contact, the delivery team contacted my husband, who was at work. The delivery team then arrived unannounced, despite clear instructions regarding the primary contact. During delivery, one of the delivery personnel behaved unprofessionally and dismissively. He claimed the sofa would not fit through the front door and insisted that we can accept a smaller model instead. When I suggested using the back door, which would have easily accommodated the sofa, he refused, stating that he did not want to get his shoes wet. We paid for a full size sofa and fully expect to receive the exact item we purchased, not a substitute. And delivery with sneakers on is not a good idea at all. Along with that, I’m totally shocked when I saw they open the box of the sofa. They didn’t even ask me about it. From inaccurate sales information and missing delivery documentation to poor communication and unprofessional conduct during delivery, this experience reflects serious shortcomings in customer service and accountability. I would strongly caution others before making a purchase here. Based on our experience and others’ reviews, it appears customer care is not a priority once the sale is completed.
- CDCraig DutchakDec 14, 20251.0I ordered a standup freezer that said it was in stock online as I work out of town, and my Wife works shift work like most people in Fort McMurray. The delivery was 2 weeks from when I ordered it which was fine, as I had a large order of beef coming around then. Now they have changed the date 2 times, and both of the new dates were over the Christmas holidays or into January when we aren't home, and my beef has arrived. I cancelled the order but now have to go to the store to get my credit card refunded even though they took my money online. Will never shop at the brick again.
Frequently Asked Questions About The Brick
What is your return policy?
Our return policy differs based on the item you purchase. Check the Satisfaction Guarantee page on our website for full details.
I found a lower price on an item I purchased last week. Do you have a price guarantee?
Absolutely. If you find the same brand and model currently advertised at a lower price by The Brick or a competitor within 30 days of pick up or delivery, then we'll refund you the difference. Some conditions apply. Check the Price Guarantee page on our website for full details.
Can I cancel my order and get a refund?
Yes. You may cancel your order by visiting any Brick location. Purchases made online and in store are refundable at any time prior to product delivery or pick up. Refunds are made only to the same credit or debit card used to pay for the order. Cash payments will be refunded to a debit card or via cheque and mailed to the person who paid for the order. Deposits on Special Order items are non-refundable.
Can I get my deposit refunded in cash if I paid in cash?
Unfortunately, not every Brick store will have enough cash on hand or the exact dollar amount required to refund your deposit in cash. We're happy to refund cash payments to a debit card, or via a cheque made out to the individual listed on the invoice.
What does
On select products, our buyers have used The Brick's purchasing power to get you the best quality products for the best prices in Canada. Our buyers have done their homework and pulled strings to get you the best quality products for the best prices in Canada. Our Buyer's Best products are at a low price you can count on every day – no promotional end dates and no confusing terms. That's why these items can't be combined with our other promotions.
How do I add an extended warranty to my product?
An extended warranty can be added during the purchase process in store or online. Or if you've already completed an online order and decided you want to add a warranty, you can visit a Brick store to purchase a warranty up to 30 days after receiving your product. You can add a warranty to a product during the first step of the online checkout process. When you check out, you'll be asked if you want to add a warranty to each eligible product. You can either select 'Protect All Products' at the top of the warranty section, or specify which level of coverage you want for each individual product. When you have selected the preferred warranty for your item(s), click the 'Continue' button in the lower right corner of the page to continue with the checkout process. Check our Warranties and Protection Plans page for full details or discuss your options with a sales consultant in your local Brick store.
Where does The Brick deliver?
Our Premium Delivery Service is available in most areas. For areas not served by The Brick's delivery team, we contract third-party courier and shipping companies. Some products can also be shipped via Canada Post's shipping service. The Brick does not currently deliver or ship to anywhere in the United States, and online transactions from American customers cannot be accepted at this time.
What installation and assembly services does The Brick offer?
We're proud to offer professionally licensed installation and assembly services at competitive prices. We install a variety of appliances and electronics, and offer a range of furniture assembly services. Check our Installation and Assembly page for full details.
What is The Brick's return policy?
The return policy varies by item. Please see the Satisfaction Guarantee page on our website for detailed information.
Does The Brick offer a price guarantee?
Yes, if you find the same brand and model at a lower price within 30 days of purchase from The Brick or competitors, they'll refund the difference. Conditions apply. Visit the Price Guarantee page on their website for details.
Can I cancel my order and get a refund at The Brick?
Yes, orders can be canceled at any Brick location anytime before product delivery or pickup. Refunds are made to the original payment method. Deposits on Special Order items are non-refundable.
What payment options are accepted at The Brick?
The Brick accepts American Express, Cash, Financing, Mastercard, and Visa.
What are the store hours for The Brick in Fort McMurray?
Open Monday to Friday from 10:00 to 21:00, Saturday from 10:00 to 19:00, and Sunday from 11:00 to 18:00. Holiday hours may vary.
Does The Brick offer delivery and no-contact delivery services?
Yes, The Brick provides both delivery and no-contact delivery options for customers.
What brands can I find at The Brick in Fort McMurray?
The Brick offers a wide range of brands including Samsung, LG, KitchenAid, Whirlpool, Dyson, Sony, Serta, JBL, and many more.
What nearby places can help me plan my visit to The Brick?
Nearby you can find Sobeys grocery store, PetSmart for pet supplies, and the Island Lake Lodge if you're interested in outdoor activities before or after shopping at The Brick.
Are there other retailers near The Brick where I can shop during my visit?
Yes, nearby are Your Dollar Store With More for discount shopping, Carter's OshKosh for children's clothing, and Reitmans for women's clothing.
How can nearby telecommunications and electronics stores support my visit to The Brick?
Nearby stores like Tom Harris TELUS & Koodo Store and Tridon Communications offer mobile and IT services which can complement your electronics purchases from The Brick.