Business Details
About
Furniture StoreHome Goods StoreMattress StoreAppliance StoreRefrigerator StoreOffice Furniture StoreOutdoor Furniture StoreBedroom Furniture StoreElectronics Store
Since 1971, Canadians have trusted The Brick to furnish their homes. Our head office is proudly located in Edmonton, Alberta, and we operate more than 200 stores across Canada – including The Brick, The Brick Mattress Store, The Brick Outlet.
We are known nationwide for selling high quality household furniture, mattresses, appliances and home electronics at great prices. Our friendly and professional people work hard for our customers every day, both in-store and online.
Details
- DeliveryAvailable
- Curbside pickupAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.4
1,011 reviews
5 stars
776
4 stars
77
3 stars
29
2 stars
23
1 star
106
What are people saying?
AI-generated from recent customer reviews
Delivery Service
Customers consistently praised the delivery team for being friendly, professional, and efficient.
Customer Service
Sales representatives received high marks for being knowledgeable, helpful, and accommodating, particularly Dhaval and Nichole.
Product Quality Issues
Several customers reported issues with product quality and delays in service, particularly regarding damaged items and slow repair responses.
Store Experience
Mixed reviews on in-store experiences; some customers appreciated the low-pressure environment while others felt pressured by staff.
Communication
Delivery tracking and communication were generally well-received, although some customers found excessive confirmation calls annoying.
- JBJanice Brosas6 days ago5.0Great delivery service, the guys were fast and careful with our new couch! Thank you so much🫰
- KKKRL6 days ago5.0Timely delivery and picked up our old washer and dryer. Fair pricing and happy with the service.
- KPKaley PatzerNov 4, 20251.0The Brick Fort McMurray demonstrates unethical and poor business practices. I purchased a freezer which ended up arriving damaged beyond being able to use it safely. The replacement is on back order and they are unable to provide the product I purchased within a reasonable timeframe. I requested a full refund which they refused and hung up the phone. Very disappointing and unprofessional.
- KKKkas KOct 23, 20255.0Dealing with the brick is very frustrating. My order got delayed. I requested a refund. They told me I had to go in store when I went in store they told me they couldn’t do it and it had to come from head office. However, the delivery team is always friendly, courteous, and the best delivery experience.
- CPCody PopeOct 19, 20252.0The brick outlet 5/5 Great experience zero pressure was allowed to do my window shopping in peace. The staff kind and knowledgeable when I asked for assistance. The brick outlet introvert approved The brick downtown 2/5 Surprisingly enough this store is a stark contrast to their Gregoire location. I’m sure their downtown locations staff had good intentions and were nice when I spoke with them. However, they did not give me the space or time to browse on my own, it felt clingy and like the sale was the only thing that mattered. It was an unnerving feeling, I felt like I couldn’t go on my own to other parts of the store because of the employee following me. I am an introvert at heart and appreciate being able to do my own thing and make my own choices but I did not get to have that here. I am very knowledgeable about the items I was there for as I have been researching every option because i can be indecisive. Again they were nice but they tried to talk to me about the specifications on these products like I didn’t know what I was looking at, when in reality I actually know more than them and it just didn’t feel quite right. I was intending on buying something from that location but with that experience I will now do my shopping with the outlet location from now on for a hassle and stress free time furniture shopping. The brick downtown not introvert approved.
Frequently Asked Questions About The Brick
What is your return policy?
Our return policy differs based on the item you purchase. Check the Satisfaction Guarantee page on our website for full details.
I found a lower price on an item I purchased last week. Do you have a price guarantee?
Absolutely. If you find the same brand and model currently advertised at a lower price by The Brick or a competitor within 30 days of pick up or delivery, then we'll refund you the difference. Some conditions apply. Check the Price Guarantee page on our website for full details.
Can I cancel my order and get a refund?
Yes. You may cancel your order by visiting any Brick location. Purchases made online and in store are refundable at any time prior to product delivery or pick up. Refunds are made only to the same credit or debit card used to pay for the order. Cash payments will be refunded to a debit card or via cheque and mailed to the person who paid for the order. Deposits on Special Order items are non-refundable.
Can I get my deposit refunded in cash if I paid in cash?
Unfortunately, not every Brick store will have enough cash on hand or the exact dollar amount required to refund your deposit in cash. We're happy to refund cash payments to a debit card, or via a cheque made out to the individual listed on the invoice.
What does
On select products, our buyers have used The Brick's purchasing power to get you the best quality products for the best prices in Canada. Our buyers have done their homework and pulled strings to get you the best quality products for the best prices in Canada. Our Buyer's Best products are at a low price you can count on every day – no promotional end dates and no confusing terms. That's why these items can't be combined with our other promotions.
How do I add an extended warranty to my product?
An extended warranty can be added during the purchase process in store or online. Or if you've already completed an online order and decided you want to add a warranty, you can visit a Brick store to purchase a warranty up to 30 days after receiving your product. You can add a warranty to a product during the first step of the online checkout process. When you check out, you'll be asked if you want to add a warranty to each eligible product. You can either select 'Protect All Products' at the top of the warranty section, or specify which level of coverage you want for each individual product. When you have selected the preferred warranty for your item(s), click the 'Continue' button in the lower right corner of the page to continue with the checkout process. Check our Warranties and Protection Plans page for full details or discuss your options with a sales consultant in your local Brick store.
Where does The Brick deliver?
Our Premium Delivery Service is available in most areas. For areas not served by The Brick's delivery team, we contract third-party courier and shipping companies. Some products can also be shipped via Canada Post's shipping service. The Brick does not currently deliver or ship to anywhere in the United States, and online transactions from American customers cannot be accepted at this time.
What installation and assembly services does The Brick offer?
We're proud to offer professionally licensed installation and assembly services at competitive prices. We install a variety of appliances and electronics, and offer a range of furniture assembly services. Check our Installation and Assembly page for full details.
What is The Brick's return policy?
The return policy varies by item. Please see the Satisfaction Guarantee page on our website for detailed information.
Does The Brick offer a price guarantee?
Yes, if you find the same brand and model at a lower price within 30 days of purchase from The Brick or competitors, they'll refund the difference. Conditions apply. Visit the Price Guarantee page on their website for details.
Can I cancel my order and get a refund at The Brick?
Yes, orders can be canceled at any Brick location anytime before product delivery or pickup. Refunds are made to the original payment method. Deposits on Special Order items are non-refundable.
What payment options are accepted at The Brick?
The Brick accepts American Express, Cash, Financing, Mastercard, and Visa.
What are the store hours for The Brick in Fort McMurray?
Open Monday to Friday from 10:00 to 21:00, Saturday from 10:00 to 19:00, and Sunday from 11:00 to 18:00. Holiday hours may vary.
Does The Brick offer delivery and no-contact delivery services?
Yes, The Brick provides both delivery and no-contact delivery options for customers.
What brands can I find at The Brick in Fort McMurray?
The Brick offers a wide range of brands including Samsung, LG, KitchenAid, Whirlpool, Dyson, Sony, Serta, JBL, and many more.
What nearby places can help me plan my visit to The Brick?
Nearby you can find Sobeys grocery store, PetSmart for pet supplies, and the Island Lake Lodge if you're interested in outdoor activities before or after shopping at The Brick.
Are there other retailers near The Brick where I can shop during my visit?
Yes, nearby are Your Dollar Store With More for discount shopping, Carter's OshKosh for children's clothing, and Reitmans for women's clothing.
How can nearby telecommunications and electronics stores support my visit to The Brick?
Nearby stores like Tom Harris TELUS & Koodo Store and Tridon Communications offer mobile and IT services which can complement your electronics purchases from The Brick.