Business Details
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Home Improvement StoreAppliance StoreOutdoor Furniture StoreBuilding Materials SupplierKitchen Supply StoreBathroom Supply StoreFlooring StorePaint StoreElectrical Supply StoreCutting Tools
RONA Fort McMurray has the best articles and products for your renovation, construction, and home decoration projects.
Location
Hours
Reviews
3.8
433 reviews
5 stars
182
4 stars
109
3 stars
57
2 stars
22
1 star
63
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, including unhelpful staff, long wait times, and rude interactions.
Staffing Issues
Customers frequently noted understaffing, making it difficult to find assistance or receive timely help.
Product Availability
Many customers expressed frustration with stock issues, including items being out of stock or incorrect inventory information.
Mixed Experiences
While some customers reported positive experiences with specific staff members, overall satisfaction varied widely.
Delivery Problems
Several reviews mentioned issues with delivery, including delays and lack of communication regarding order status.
- SRShane Roney6 days ago1.0My wife and I just completed a major home renovation and originally planned to use Rona for several things, including a new kitchen and bathrooms. When their team came to take measurements for the kitchen and washrooms, the representative seemed more focused on questioning who was doing work in our home rather than performing accurate measurements. He came across as unprofessional and pushy, which immediately raised concerns. Later, we discovered the measurements provided were inaccurate and incomplete. This motivated us to go with a local cabinet shop instead. We still tried to give Rona business by ordering appliances, which turned into a nightmare. The induction range we ordered months in advance arrived damaged—the front drawer would not open properly. They sent a replacement, and it was damaged too. Their solution? A $400 rebate on a $3,000 stove. I declined. When we finally plugged in all the appliances at the end of the reno, the fridge didn’t work. My wife called the store, and they told her to call KitchenAid directly. It was past there 48hr policy and that's that. The fridge sat in our Kitchen for a few weeks while the reno was being finished before we plugged it in. Zero respect for customers and absolutely brutal customer service. The store is understaffed, and it shows. I’ve lived in Fort McMurray for over 25 years, and I am 100% done with Rona. I wouldn’t go back there to buy a light bulb.
- NWNicolas WidemanOct 1, 20252.0Not very helpful. Tried to call in a pick up order to our business account and was told no call back later.
- SHSteel HorseSep 28, 20251.0Was in Rona yesterday. Skeleton staff, waited at least 15 min to talk to a staff member. Got to the till and one cashier working. Complained to an employee on the customer service and item I was to purchased, priced wrong. Another 10 min to get it corrected. Was told, owners of franchise are American and they are just interested in reaping profits, not customer service. Store falsely advertising they are Canadian. Remove the Canadian flags hanging over the tills.
- LHLawrence HoAug 23, 20251.0Do not buy any online item as if there is any damage, the local Rona not able to help as they don't have any.
- AMAngus A MacNeilAug 14, 20251.0I honestly cannot wait for another competitor to come to Fort McMurray. There may be some nice people here but the overall customer service experience is horrible. Two weeks ago, ordered several hundred dollars of lumber and other supplies. My wife and I gathered the lumber ourselves (i like picking my lumber) and the screws were left behind. My bad i guess for not checking, even though it was checked off the invoice when leaving the yard. Here now to buy the same screws again, cannot find them, spoke to someone, they called for help in isle 41… waited 20 minutes. No one showed. Still here. Need major customer service/ business overhaul in this store. I have over 45 years of coming to places like this. This is consistently one of the worst shows of customer service. I came back to this review to add one star as there are a couple of genuinely good people here. I hope they end up at the competitor opening here soon as this store is majorly lacking in many areas.
Frequently Asked Questions About RONA Fort McMurray
What is your return policy?
If, for any reason, you are not 100% satisfied with your product, other than appliances, return it in the 90 days following your purchase, in its original condition and packaging with your original receipt for a refund, exchange or store credit. For more information (exceptions and conditions) please visit our website: https://www.rona.ca/en/returns-and-refunds
How do I check my order status?
Check your order status online by entering the order number & e-mail address or logging in to your Rona's account. You’ll receive email updates if your order status changes. For more info please visit: https://www.rona.ca/en/track-order
How do I return or exchange an item?
You can return a purchase made through the RONA inc. website in one of the following ways:
Online: you can return your product using the Returns and Orders page.
In-Store: you can also return the product to the store where you picked up the order by presenting your sales receipt.
Customer Service: call 1-866-283-2239 (toll-free) Monday through Sunday, between 8:30 a.m. and 7 p.m. (ET)
For more info visit: https://www.rona.ca/en/returns-and-refunds
How do I locate information on recalls and product safety news?
You can call the local store or visit our website (https://www.rona.ca/en/product-recalls) where we post product recalls from Health Canada (HC).
How do I find a product online?
Search using a keyword, product's name, Rona’s article number, and brand or manufacturer’s model number. You can also browse the department to shop Rona’s large selection of items.
How do I know if my order is ready to be picked up?
When you order online, choose the option “Pick-up in store“ at checkout. You will receive an email confirming that your order is ready. Use the Pick-Up Scheduler to select the time slot that suits you. Park in one of the designated Curbside Pick-up spots, call the store, and an associate will bring your order to your vehicle. When picking up your order, please provide a photo ID and a copy of the confirmation email. More info can be found at https://www.rona.ca/en/online-purchases
Do you deliver and from what amount of purchase?
Yes, we offer a delivery service. All products can be shipped by parcel their delivery is free with any $49 and more purchase. We also offer truck delivery for items that are not eligible for parcel delivery, such as appliances and patio sets. This service is available in most of our stores at the cost of $79. For more information please visit https://www.rona.ca/en/online-purchases or call your local Rona store.
Do you deliver at home?
Yes, we offer a delivery service. Prices and delivery service may vary depending on your location and products. For any additional information, you can contact your local RONA store or visit our website: https://www.rona.ca/en/online-purchases
Do the prices shown on this site include taxes?
The prices shown on this site are in Canadian dollars. These prices do not include taxes, which are added to your bill online.
What are the terms and conditions of making payments online?
You can use a Mastercard, Visa or Rona credit card to pay for your purchases online — by entering the cardholder name and address on the account statement when you make your purchase. Credit cards are the only payment method for shopping online. More info can be found at: https://www.rona.ca/en/rona-faq
Is my online order confirmation page considered an official receipt?
No, your official sales receipt will be given to you when you complete the transaction at the store where you pick up your items. You will need to bring your "Ready for Pick-up" email with you as proof of purchase. This notice includes a copy of your consumer agreement. You should keep it in your records for future reference.
When will my online payment be processed?
Upon confirmation of your order, we will validate the credit card you used. The payment will automatically be charged to your card when the transaction is completed online.
How much time will it take to process my order?
Most of the products you can purchase online are available within 2 hours of placing your order. You can check the final processing time for your order at the top of your shopping cart page. If one of the items on the order is available within 7 to 10 days, it will take us 7 to 10 days to get it ready for pick-up or delivery.
Where should I go to pick up my order?
When you receive an email from us telling you that your order is ready for pick-up, simply go to your selected store and locate the pick-up zone poster. You must bring your identification.
When my order is ready, how long will I have to pick it up?
After you receive the email confirming that your order is ready, you will have 7 days to pick up your order. If your order is not picked up within this period, we will cancel it and refund you on your credit card.
How can I cancel an online order?
You can return a purchase made through RONA inc.
Online: if the order has not been processed, you can cancel your order through the Returns and Orders page
In-Store: contact the store selected during your purchase
Customer Service: call 1-866-283-2239 (toll-free) Monday to Sunday, between 8:30 a.m. and 7 p.m. (ET)
If your order has already been shipped, you cannot cancel or modify it. Once you have received your order, you can request a refund with Customer Service.
Do you offer installation services?
Yes! Many stores offer installation services. Visit our "Installation Service" section at https://www.rona.ca/en/install-services for more details. To find a store with this service, check out our list of participating stores.
Do I pay by credit card, by cheque, or in cash?
We accept payments with Visa, MasterCard or by cheque. Credit is also available. Payments in cash can be made in-store only.
Can I pay in installments?
Absolutely! Our flexible payment plan offers various financing options enabling you to pay in installments. More info (including conditions) can be found at: https://www.rona.ca/en/credit
I want to know the installation cost, what do I need to do?
The costs of fixed-price installations are available in-store or through our call centre. For a renovation project, please visit a RONA store to obtain a price quote. https://www.rona.ca/en/install-services
How can I reach customer service?
You can call us toll-free at 1‑866‑283‑2239 Monday to Sunday, between 8:30 a.m. and 7 p.m. (ET)
How do I find out about promotions and your products?
You can see a list of our products online. You can also check out our flyer online. To learn about our promotions, subscribe to our e-news to receive exclusive online offers, special offers, personalized coupons, contest alerts and flyers according to your preferences.
Can I designate someone to pick up my order?
When you purchase online, it is possible to indicate a third party for in-store pick-up. This person must be 16 years old or older. In-store, the authorized person must bring a copy of the confirmation email as well as a piece of government-issued photo ID.
Do you accept PayPal?
Yes! You can now pay for your online purchases using PayPal. It is a fast and safe way to pay and is used in millions of stores worldwide. For more info, please visit https://www.rona.ca/en/online-purchases
What is RONA Fort McMurray's return policy?
You can return most products within 90 days of purchase in original condition with a receipt for a refund, exchange, or store credit. Appliances have exceptions. See their website for details.
How can I check the status of my RONA order?
Check your order status online by entering your order number and email or logging into your RONA account. Email updates are provided if your order status changes.
Does RONA Fort McMurray offer delivery and curbside pickup?
Yes, RONA offers delivery services including free parcel shipping on purchases over $49 and truck delivery for large items at most stores. Curbside pickup is also available with scheduled time slots.
What hours is RONA Fort McMurray open?
Monday to Friday from 7:00 AM to 8:00 PM, Saturday and Sunday from 8:00 AM to 6:00 PM. They have special holiday hours as well, for example November 11, 2025, from 8:00 AM to 6:00 PM.
What types of products does RONA Fort McMurray sell?
They sell appliances, building supplies, hardware, plumbing, electrical, flooring, furniture, heating and cooling, lighting, tools, outdoor furniture, and more for home renovation and construction projects.
Does RONA Fort McMurray provide installation services?
Yes, many stores, including this one, offer installation services for appliances, flooring, cabinets, windows, plumbing, bathroom renovations, and more. Visit their install services page for details.
What payment methods are accepted at RONA Fort McMurray?
They accept Visa, MasterCard, RONA credit card, cheque, and PayPal for online payments. Cash payments are accepted in-store only.
How do I pick up my order at RONA Fort McMurray?
Once you receive an email that your order is ready, go to the selected store's pick-up zone and bring a photo ID and confirmation email. You can also authorize someone else aged 16 or over to pick up your order.
What nearby places can I visit around RONA Fort McMurray?
Nearby you can visit the Garden Centre at RONA for plants and gardening supplies, grab a meal at Fatburger Fort McMurray, or shop for groceries at Save-On-Foods. These places offer convenient stops before or after your visit to RONA.
How can nearby real estate agents assist me when shopping at RONA Fort McMurray?
Local real estate agents such as Linda Jane Nielsen and Melanie Galea can help if you're renovating a home you plan to buy or sell. They can provide advice while you shop for renovation supplies at RONA.