RONA Fort McMurray

Reviews

• JR

  jackylyn regonan

  3 days ago
  1.0
  We purchased a Skil saw a few days ago, and upon first use, it was clearly surging and not functioning properly. My father-in-law, who has experience using power tools, immediately identified the issue and informed us that the saw was not operating as it should. We returned to the store today expecting assistance with a defective product. Unfortunately, the customer service representative was dismissive and unwilling to help. We were told the saw was “dusty” and that this was the reason for the issue, despite the fact that it was dusty because it had been briefly used to test its functionality. Instead of inspecting the issue or offering an exchange or return, we were instructed to contact Craftsman directly. This is extremely frustrating. When a product is purchased from your store and found to be defective shortly after purchase, customers should not be redirected elsewhere for resolution. This experience was disappointing and did not meet reasonable customer service expectations
• JD

  John Dinan

  Dec 29, 2025
  1.0
  Horrible customer service, difficult to get answers and just an absolute headache for appliance issues after purchasing. Would rather put nails in my eyes than deak with this group again. Post edit: Their response brings you to an automatic system that is almost as useless as their in person customer service. Spend 3K on appliances for the chance to do it again in less than 3 years.
• SR

  Shane Roney

  Nov 17, 2025
  1.0
  My wife and I just completed a major home renovation and originally planned to use Rona for several things, including a new kitchen and bathrooms. When their team came to take measurements for the kitchen and washrooms, the representative seemed more focused on questioning who was doing work in our home rather than performing accurate measurements. He came across as unprofessional and pushy, which immediately raised concerns. Later, we discovered the measurements provided were inaccurate and incomplete. This motivated us to go with a local cabinet shop instead. We still tried to give Rona business by ordering appliances, which turned into a nightmare. The induction range we ordered months in advance arrived damaged—the front drawer would not open properly. They sent a replacement, and it was damaged too. Their solution? A $400 rebate on a $3,000 stove. I declined. When we finally plugged in all the appliances at the end of the reno, the fridge didn’t work. My wife called the store, and they told her to call KitchenAid directly. It was past there 48hr policy and that's that. The fridge sat in our Kitchen for a few weeks while the reno was being finished before we plugged it in. Zero respect for customers and absolutely brutal customer service. The store is understaffed, and it shows. I’ve lived in Fort McMurray for over 25 years, and I am 100% done with Rona. I wouldn’t go back there to buy a light bulb.
• NW

  Nicolas Wideman

  Oct 1, 2025
  2.0
  Not very helpful. Tried to call in a pick up order to our business account and was told no call back later.
• SH

  Steel Horse

  Sep 28, 2025
  1.0
  Was in Rona yesterday. Skeleton staff, waited at least 15 min to talk to a staff member. Got to the till and one cashier working. Complained to an employee on the customer service and item I was to purchased, priced wrong. Another 10 min to get it corrected. Was told, owners of franchise are American and they are just interested in reaping profits, not customer service. Store falsely advertising they are Canadian. Remove the Canadian flags hanging over the tills.

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