About
Furniture StoreHome Goods StoreMattress StoreAppliance StoreRefrigerator StoreOffice Furniture StoreOutdoor Furniture StoreBedroom Furniture StoreElectronics Store
Since 1971, Canadians have trusted The Brick to furnish their homes. Our head office is proudly located in Edmonton, Alberta, and we operate more than 200 stores across Canada – including The Brick, The Brick Mattress Store, The Brick Outlet.
We are known nationwide for selling high quality household furniture, mattresses, appliances and home electronics at great prices. Our friendly and professional people work hard for our customers every day, both in-store and online.
Details
- DeliveryAvailable
- Curbside pickupAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.3
182 reviews
5 stars
123
4 stars
27
3 stars
12
2 stars
6
1 star
14
What are people saying?
AI-generated from recent customer reviews
Customer Service
Staff are frequently praised for being friendly, knowledgeable, and helpful, with many customers recommending specific associates like Lorri and Kayla.
Product Availability
Several customers expressed frustration with the lack of available stock and delays in delivery, particularly regarding appliances.
Pricing Concerns
Some customers found prices to be high and noted better deals at competing stores, leading to dissatisfaction with pricing policies.
Showroom Experience
The showroom is noted for being clean and well-organized, but some customers were disappointed by the limited selection of in-stock items.
Delivery Issues
There are multiple complaints about delivery delays and issues with the handling of products upon delivery.
- BFBrandi Frowen1 day ago5.0Great service. The sales staff were very informative and not pushy. We've been shopping for a couch for a bit. I hate when the sales staff stalk us through the store, super annoying, this was not the case here. Therefore we were able to make a decision without constant interruption.
- GBGerardo Bustamante2 days ago1.0Bought a washer, dryer, fridge and stove, got confirmation that fridge, stove were getting delivered Saturday and it never arrived. Monday morning still no delivery until I went into the store and inquired on the delivery. Later that day they delivered my stove and fridge and dryer. The delivery for the washer was scheduled for Friday and now they postponed it till maybe Sunday or possibly 3 weeks from said Friday. Im am extremely disappointed by the way the Brick in cold lake is handling my deliveries. You need to do better for your customers!!!!!!
- NANick AndersonNov 12, 20255.0Awesome customer service!! Very quick and easy! Super happy with our new purchase. Thank you!!
- HJHomer JanvierNov 8, 20255.0Kate Chuchalova was excellent at helping us get the products we wanted. Would recommend any of my friends to her for any future purchases.
- JAJonathon AlexanderOct 24, 20255.0Really nice showroom in Cold Lake, lots of good stuff in stock, sales persons were friendly and quick to notify you of any good sales and point you in the direction of what your looking floor. Bought a couch and a love seat here and there should be a price range for everything your looking for, would come here again to find other appliances for sures.
Frequently Asked Questions About The Brick
What is your return policy?
Our return policy differs based on the item you purchase. Check the Satisfaction Guarantee page on our website for full details.
I found a lower price on an item I purchased last week. Do you have a price guarantee?
Absolutely. If you find the same brand and model currently advertised at a lower price by The Brick or a competitor within 30 days of pick up or delivery, then we'll refund you the difference. Some conditions apply. Check the Price Guarantee page on our website for full details.
Can I cancel my order and get a refund?
Yes. You may cancel your order by visiting any Brick location. Purchases made online and in store are refundable at any time prior to product delivery or pick up. Refunds are made only to the same credit or debit card used to pay for the order. Cash payments will be refunded to a debit card or via cheque and mailed to the person who paid for the order. Deposits on Special Order items are non-refundable.
Can I get my deposit refunded in cash if I paid in cash?
Unfortunately, not every Brick store will have enough cash on hand or the exact dollar amount required to refund your deposit in cash. We're happy to refund cash payments to a debit card, or via a cheque made out to the individual listed on the invoice.
What does
On select products, our buyers have used The Brick's purchasing power to get you the best quality products for the best prices in Canada. Our buyers have done their homework and pulled strings to get you the best quality products for the best prices in Canada. Our Buyer's Best products are at a low price you can count on every day – no promotional end dates and no confusing terms. That's why these items can't be combined with our other promotions.
How do I add an extended warranty to my product?
An extended warranty can be added during the purchase process in store or online. Or if you've already completed an online order and decided you want to add a warranty, you can visit a Brick store to purchase a warranty up to 30 days after receiving your product. You can add a warranty to a product during the first step of the online checkout process. When you check out, you'll be asked if you want to add a warranty to each eligible product. You can either select 'Protect All Products' at the top of the warranty section, or specify which level of coverage you want for each individual product. When you have selected the preferred warranty for your item(s), click the 'Continue' button in the lower right corner of the page to continue with the checkout process. Check our Warranties and Protection Plans page for full details or discuss your options with a sales consultant in your local Brick store.
Where does The Brick deliver?
Our Premium Delivery Service is available in most areas. For areas not served by The Brick's delivery team, we contract third-party courier and shipping companies. Some products can also be shipped via Canada Post's shipping service. The Brick does not currently deliver or ship to anywhere in the United States, and online transactions from American customers cannot be accepted at this time.
What installation and assembly services does The Brick offer?
We're proud to offer professionally licensed installation and assembly services at competitive prices. We install a variety of appliances and electronics, and offer a range of furniture assembly services. Check our Installation and Assembly page for full details.
What is The Brick's return policy?
Return policies vary by item; check the Satisfaction Guarantee page on The Brick's website for details.
Does The Brick offer a price guarantee if I find a lower price?
Yes, The Brick will refund the price difference if you find the same brand and model at a lower price by The Brick or competitors within 30 days, subject to conditions.
Can I cancel my order and receive a refund at The Brick?
Yes, orders can be cancelled and refunded before delivery or pick up, with refunds processed to the original payment method. Deposits on Special Orders are non-refundable.
How can I add an extended warranty to my purchase at The Brick?
An extended warranty can be added during online or in-store purchase, or up to 30 days after receiving the product by visiting a store.
What delivery options does The Brick provide?
The Brick offers Premium Delivery Service in most areas, third-party courier shipping elsewhere in Canada, but no delivery to the United States currently.
What are The Brick Cold Lake store's hours?
Open Monday to Saturday 10:00 to 18:00 and Sunday 12:00 to 17:00; holiday hours may vary such as November 11th from 12:00 to 17:00.
What are the payment options accepted at The Brick?
The Brick accepts American Express, Cash, Financing, Mastercard, and Visa.
What types of products does The Brick offer?
The Brick sells furniture, mattresses, appliances, electronics, and home goods including sofas, beds, dining sets, refrigerators, TVs, and more.
Are there any food or dining options near The Brick in Cold Lake?
Yes, nearby dining options include McDonald's Canada, Humpty's Family Restaurant, Boston Pizza, Tim Hortons, Pizza House and Sub, BarBurrito, Mr Sub, TacoTime, and Wok Box.
What nearby services can I use while visiting The Brick Cold Lake?
Nearby services include Co-op Cardlock gas station, Shell Car Wash, Money Mart financial service, Easyhome rental service, and the Cold Lake Regional Chamber of Commerce.
What accommodations are available near The Brick store in Cold Lake?
Nearby accommodations include Ramada by Wyndham Cold Lake and Kings Court Motel for lodging options close to The Brick.