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RONA Cold Lake has the best articles and products for your renovation, construction, and home decoration projects.
Location
Hours
Reviews
3.9
102 reviews
5 stars
40
4 stars
34
3 stars
12
2 stars
5
1 star
11
- SSSusie SeguinAug 30, 20255.0We came in looking for shower taps Shelly was amazing she was so knowledgeable and helpful great customerservice..all the staff at this location have great customer service ...thanks for all your help Shelly
- BSButch ShawAug 2, 20252.0Terrible online shopping experience. I ordered 11 of one thing and 1 of a different thing. First they said they were sending the shipment to the local Rona for pickup. Went there but shipment was not there, it was at the courier pickup. Picked up packages, I was short one package. Called Rona online shopping to inform them, they understood the problem and said they would find the missing package and email me back. 1 week went by, no update. Called Rona again, explained my situation, they understood. Another week went by, no update. Contacted Rona a third time, another week, no update. I called a forth time, again I explained that I am missing a package, identified that either they find it or give me a refund. I stayed on the line to make sure they found it, 1 1/2 hours later they said they found it and gave me tracking courier tracking number. After a week it was at the courier pickup but when I got home and opened it up I to find a bag of clover seed. Called Rona again, I asked to talk to their manager, again, I explained the situation, she said she would get back to me. I asked how long it would take to get back to me and she said later that day or the next. A week went by, no update so I called her back, when we were done talking I had a full refund for the $227.00 1 missing item and a gift card for $150.00. 1 1/2 months to straighten out a missing item. I gave two stars because they threw in a $150.00 gift card. Will I shopping Rona online again, NO.
- WWwinter.Jan 19, 20203.0It's boring to go here with my dad.
- GLGilles LefebvreSep 19, 20175.0Very helpful !
Frequently Asked Questions About RONA COLD LAKE
What is your return policy?
If, for any reason, you are not 100% satisfied with your product, other than appliances, return it in the 90 days following your purchase, in its original condition and packaging with your original receipt for a refund, exchange or store credit. For more information (exceptions and conditions) please visit our website: https://www.rona.ca/en/returns-and-refunds
How do I check my order status?
Check your order status online by entering the order number & e-mail address or logging in to your Rona's account. You’ll receive email updates if your order status changes. For more info please visit: https://www.rona.ca/en/track-order
How do I return or exchange an item?
You can return a purchase made through the RONA inc. website in one of the following ways:
Online: you can return your product using the Returns and Orders page.
In-Store: you can also return the product to the store where you picked up the order by presenting your sales receipt.
Customer Service: call 1-866-283-2239 (toll-free) Monday through Sunday, between 8:30 a.m. and 7 p.m. (ET)
For more info visit: https://www.rona.ca/en/returns-and-refunds
How do I locate information on recalls and product safety news?
You can call the local store or visit our website (https://www.rona.ca/en/product-recalls) where we post product recalls from Health Canada (HC).
How do I find a product online?
Search using a keyword, product's name, Rona’s article number, and brand or manufacturer’s model number. You can also browse the department to shop Rona’s large selection of items.
How do I know if my order is ready to be picked up?
When you order online, choose the option “Pick-up in store“ at checkout. You will receive an email confirming that your order is ready. Use the Pick-Up Scheduler to select the time slot that suits you. Park in one of the designated Curbside Pick-up spots, call the store, and an associate will bring your order to your vehicle. When picking up your order, please provide a photo ID and a copy of the confirmation email. More info can be found at https://www.rona.ca/en/online-purchases
Do you deliver and from what amount of purchase?
Yes, we offer a delivery service. All products can be shipped by parcel their delivery is free with any $49 and more purchase. We also offer truck delivery for items that are not eligible for parcel delivery, such as appliances and patio sets. This service is available in most of our stores at the cost of $79. For more information please visit https://www.rona.ca/en/online-purchases or call your local Rona store.
Do you deliver at home?
Yes, we offer a delivery service. Prices and delivery service may vary depending on your location and products. For any additional information, you can contact your local RONA store or visit our website: https://www.rona.ca/en/online-purchases
Do the prices shown on this site include taxes?
The prices shown on this site are in Canadian dollars. These prices do not include taxes, which are added to your bill online.
What are the terms and conditions of making payments online?
You can use a Mastercard, Visa or Rona credit card to pay for your purchases online — by entering the cardholder name and address on the account statement when you make your purchase. Credit cards are the only payment method for shopping online. More info can be found at: https://www.rona.ca/en/rona-faq
Is my online order confirmation page considered an official receipt?
No, your official sales receipt will be given to you when you complete the transaction at the store where you pick up your items. You will need to bring your "Ready for Pick-up" email with you as proof of purchase. This notice includes a copy of your consumer agreement. You should keep it in your records for future reference.
When will my online payment be processed?
Upon confirmation of your order, we will validate the credit card you used. The payment will automatically be charged to your card when the transaction is completed online.
How much time will it take to process my order?
Most of the products you can purchase online are available within 2 hours of placing your order. You can check the final processing time for your order at the top of your shopping cart page. If one of the items on the order is available within 7 to 10 days, it will take us 7 to 10 days to get it ready for pick-up or delivery.
Where should I go to pick up my order?
When you receive an email from us telling you that your order is ready for pick-up, simply go to your selected store and locate the pick-up zone poster. You must bring your identification.
When my order is ready, how long will I have to pick it up?
After you receive the email confirming that your order is ready, you will have 7 days to pick up your order. If your order is not picked up within this period, we will cancel it and refund you on your credit card.
How can I cancel an online order?
You can return a purchase made through RONA inc.
Online: if the order has not been processed, you can cancel your order through the Returns and Orders page
In-Store: contact the store selected during your purchase
Customer Service: call 1-866-283-2239 (toll-free) Monday to Sunday, between 8:30 a.m. and 7 p.m. (ET)
If your order has already been shipped, you cannot cancel or modify it. Once you have received your order, you can request a refund with Customer Service.
Do you offer installation services?
Yes! Many stores offer installation services. Visit our "Installation Service" section at https://www.rona.ca/en/install-services for more details. To find a store with this service, check out our list of participating stores.
Do I pay by credit card, by cheque, or in cash?
We accept payments with Visa, MasterCard or by cheque. Credit is also available. Payments in cash can be made in-store only.
Can I pay in installments?
Absolutely! Our flexible payment plan offers various financing options enabling you to pay in installments. More info (including conditions) can be found at: https://www.rona.ca/en/credit
I want to know the installation cost, what do I need to do?
The costs of fixed-price installations are available in-store or through our call centre. For a renovation project, please visit a RONA store to obtain a price quote. https://www.rona.ca/en/install-services
How can I reach customer service?
You can call us toll-free at 1‑866‑283‑2239 Monday to Sunday, between 8:30 a.m. and 7 p.m. (ET)
How do I find out about promotions and your products?
You can see a list of our products online. You can also check out our flyer online. To learn about our promotions, subscribe to our e-news to receive exclusive online offers, special offers, personalized coupons, contest alerts and flyers according to your preferences.
Can I designate someone to pick up my order?
When you purchase online, it is possible to indicate a third party for in-store pick-up. This person must be 16 years old or older. In-store, the authorized person must bring a copy of the confirmation email as well as a piece of government-issued photo ID.
Do you accept PayPal?
Yes! You can now pay for your online purchases using PayPal. It is a fast and safe way to pay and is used in millions of stores worldwide. For more info, please visit https://www.rona.ca/en/online-purchases
What is the return policy at RONA Cold Lake?
You can return most products within 90 days of purchase with the original receipt and packaging for a refund, exchange, or store credit. Appliances may have different policies. More details are on RONA's website.
How can I check the status of my RONA Cold Lake order?
Check your order status online by entering your order number and email or by logging into your RONA account. You'll also receive email updates if your order status changes.
What are the store hours for RONA Cold Lake?
RONA Cold Lake is open Monday to Friday from 8:00 AM to 6:00 PM, Saturday from 9:00 AM to 6:00 PM, and Sunday from 10:00 AM to 4:00 PM.
Does RONA Cold Lake offer delivery services?
Yes, delivery is available. Parcel delivery is free for orders of $49 or more. Truck delivery for large items like appliances costs around $79 and is available at most stores.
How do I pick up my order from RONA Cold Lake?
You'll receive an email when your order is ready. Go to the store's pickup zone with your ID and confirmation email. Designated curbside pickup is also available.
Are installation services available at RONA Cold Lake?
Yes, many RONA stores offer installation services. Check the installation services page on the website or contact your local store for details and pricing.
What payment methods are accepted at RONA Cold Lake?
You can pay with Visa, Mastercard, RONA credit card, cheque, or PayPal online. Cash payments are accepted in-store only.
Can someone else pick up my order at RONA Cold Lake?
Yes, you can designate a third party 16 years or older to pick up your order. They must present a photo ID and a copy of the confirmation email.
What nearby places can I visit around RONA Cold Lake for convenience?
Nearby places include Pro Desk at RONA for building supplies, Sears Cold Lake for department store shopping, and Canada Moving services for shipping and storage needs, helping customers complete various projects in one trip.
Are there nearby automotive services if I visit RONA Cold Lake?
Yes, nearby services include Express Lube for oil changes, NAPA Auto Parts for automotive parts, and multiple car rental agencies like Alamo and Enterprise Rent-A-Car to support your vehicle needs during your visit.
What local attractions are close to RONA Cold Lake for leisure before or after shopping?
You can explore the Cold Lake Visual Arts Society art gallery or visit the Cold Lake Farmers' Market for fresh local products. For entertainment, Lakeland Bingo and Extreme MudFest race track are nearby options.