Business Details
About
OpticianContact Lenses SupplierEye Care CenterEyeglass Repair
Complete health of eye (exam)
Complete optical dispensary
Laser vision correction (LASIK) consult
Treatment of eye diseases with 24-hour emergency care
Specialist for contact lens fit and comfort
Low-vision exams and handicapped accessible
Medicare and most insurances accepted
Comprehensive sunglasses services
One-year warranty on eyeglasses at no additional charge
Location
Tri state Eye Care Center Ltd
919 5th ave Suite 100, Huntington, WV
25701, United States
Hours
Reviews
4.4
159 reviews
5 stars
128
4 stars
5
3 stars
3
2 stars
3
1 star
20
What are people saying?
AI-generated from recent customer reviews
Staff Attitude
Multiple reviews highlighted rude and unprofessional behavior from front desk staff and receptionists, leading to negative experiences for customers.
Doctor Quality
Many customers praised the thoroughness and professionalism of the doctors, noting their ability to explain procedures and care effectively.
Appointment Issues
Several customers reported problems with scheduling appointments, including misinformation about insurance acceptance and long wait times.
Customer Service
While some reviews mentioned friendly and helpful staff, others pointed out significant issues with customer service, particularly in billing and reception.
Facility Cleanliness
The office was generally described as clean and following safety protocols, especially during the COVID-19 pandemic.
- MJMarkessa JohnsonAug 26, 20252.0Front desk lady is very rude every time I go in. If I ask a question she gets very annoyed to even answer as if she Hates her job. Very unprofessional in my opinion. However, the doctor is very thorough.
- CFChris FordAug 26, 20251.0The receptionist was very rude and the women assisting with glasses were stuck up. While I understand they're trying to sell glasses, their attitudes changed immediately after I declined to buy. The doctor, however, was very nice. I will not be returning.
- GSGabrielle SpringfieldJun 24, 20251.0I had the absolute worst experience trying to schedule an eye exam. I just moved here from Alabama and I have BCBS. I found the number for the center through my BCBS app and it said that my insurance was accepted here. I call and a woman answered the phone, i explained to her that i needed to schedule a routine exam for myself and that i would be a new patient. She immediately says "It would be $232". I responded "I have insurance through BCBS, they should cover it." and she says "That's a health insurance. It would be $232." I tried to explain that i have vision insurance through BCBS and she was just not having it. Insisted that I had to have a different company for vision benefits. Spoke to me like I was an idiot the whole entire time. She even asked me where my mother worked. and i said "A health department in Alabama" and she goes "well that doesn't tell me anything." THEN WHY ASK?! Eventually I just asked "if i bring in my insurance card could you check that way?" and her response was "you can bring it, but i might not take it." Had me going around in circles for the entirety of the call. The most unproductive and pointless conversation i've ever had in my life. And even if my insurance wasn't covered, i would've had no issues covering the fee, but i refuse to support a clinic who is so carefree with the way they speak to prospective patients. I myself work in pharmacy and I would never speak to any of my patients the way i was spoken to!! And just to clarify, this was definitely the Huntington clinic.
- OLOlivia LauhonJun 13, 20253.0Great service otherwise but store hours are incorrect or they decided upon themselves to close early. Came to pick up glasses and online said open… standing at the door lights off door is locked.. not open. Drove from other side of town for nothing. Not a huge deal but either fix the hours or don’t close early without some type of posting.
- RPRaelene PenmanJun 9, 20255.0Thanks for fixing Kelly's glasses in a pinch
Frequently Asked Questions About Tri state Eye Care Center Ltd
What are the operating hours of Tri state Eye Care Center Ltd?
Tri state Eye Care Center Ltd is open Monday through Friday from 8:15 AM to 5:30 PM and is closed on Saturdays and Sundays.
What eye care services does Tri state Eye Care Center Ltd offer?
They provide complete eye exams, optical dispensary services, LASIK consultations, treatment of eye diseases with 24-hour emergency care, contact lens fitting, low-vision exams, and comprehensive sunglasses services with a one-year eyeglasses warranty.
Which insurance plans are accepted at Tri state Eye Care Center Ltd?
Medicare and most other insurance plans are accepted at Tri state Eye Care Center Ltd.
Does Tri state Eye Care Center Ltd offer emergency eye care services?
Yes, they provide 24-hour emergency care for eye diseases.
What payment methods are accepted at Tri state Eye Care Center Ltd?
They accept cash, check, Discover, Mastercard, and Visa for payments.
How can I contact Tri state Eye Care Center Ltd?
You can call them at +1 304-523-4819 or email lbh@ratcliffeyecare.com.
Where is Tri state Eye Care Center Ltd located?
Tri state Eye Care Center Ltd is located at 919 5th Ave, Suite 100, Huntington, WV 25701, USA.
What nearby banks can I visit when coming to Tri state Eye Care Center Ltd?
Nearby banks include Huntington Bank, Huntington National Bank, and United Bank which can be convenient for any financial needs during your visit.
Are there any nearby dining options close to Tri state Eye Care Center Ltd?
Yes, you can visit Jim's Steak and Spaghetti House or the 9th Street Diner nearby for a meal before or after your appointment.
What local landmarks are near Tri state Eye Care Center Ltd for easy directional reference?
Carnegie Public Library (Huntington, West Virginia) and Johnson Memorial United Methodist Church are prominent nearby landmarks that might help you locate the center.