LensCrafters

4.9
240 reviews

About

OptometrySunglasses Store
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!

Details

  • Credit cardAvailable
  • DebitAvailable
  • Wheelchair accessible entranceAvailable

Location

LensCrafters
1013A Town Center Mall, Charleston, WV
25389, United States

Hours

Reviews

4.9
240 reviews
5 stars
233
4 stars
2
3 stars
1
2 stars
3
1 star
1

What are people saying?

AI-generated from recent customer reviews

Customer Service

Customers consistently praised the staff for being friendly, knowledgeable, and helpful, particularly highlighting Lakeisha and Nicole for their exceptional service.

Efficiency

Many reviews noted the quick and efficient service, with customers appreciating the speed of the process from selecting frames to checkout.

Store Atmosphere

The store was described as clean, modern, and welcoming, contributing to a positive shopping experience.

Product Knowledge

Staff demonstrated a high level of product knowledge, helping customers make informed decisions about their eyewear.

Recommendation

A significant number of customers highly recommended the store for eyewear needs, citing their positive experiences.
  • RW
    Ralph Williams
    Oct 22, 2025
    5.0
    Great service from Lakeisha once again. I have been getting my eyewear at this location for probably 10 years or longer and her friendly demeanor is a big plus.
  • LB
    Lucia Briggs
    Oct 14, 2025
    5.0
    Lakeisha and Luis were helpful in finding just the right frames for me:-)
  • KJ
    Kendra Jobe
    Oct 13, 2025
    5.0
    They are wonderful so helpful. They explain everything & you’re in and out in no time! I highly recommend them for your eye wear needs! Awesome workers!
  • AC
    April Coffey
    Sep 24, 2025
    5.0
    10/10 highly recommend going here; Lakeisha (hope I spelled her name right), was so helpful and super nice! I will definitely be back, as well as my family! Thank you Lakeisha for being wonderful help today!!
  • AG
    Anne-Marie gharib
    Sep 8, 2025
    5.0
    We have been to the LensCrafters on multiple occasions and have been helped by Lakeisha each time. Our experience w/ her expertise and knowledge was consistently over the top. In today’s world where customer service is lacking she brings new hope that it is making a come back. I cannot emphasize enough how AMAZING she was. She is definitely a wonderful asset to your store!!

Frequently Asked Questions About LensCrafters

How do I know if my child needs glasses?

Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.

Is a contact lens exam different than an eye exam?

A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.