Business Details
About
Psychiatric Hospital
Highland Hospital has been serving the West Virginia community for over sixty years providing quality mental health care, an educated staff, and a safe environment. At Highland, we have the resources to improve your total well-being.
Location
Hours
Reviews
2.1
133 reviews
5 stars
27
4 stars
6
3 stars
5
2 stars
6
1 star
89
What are people saying?
AI-generated from recent customer reviews
Staff Quality
Feedback on staff is mixed; some staff members are praised for their care, while many others are criticized for being rude, unprofessional, and neglectful.
Patient Care
Numerous reviews indicate that patients often feel neglected, with inadequate communication and support from staff, leading to worsened mental health conditions.
Facility Conditions
The facility is reported to be unsanitary, with complaints about dirty bathrooms, poor food quality, and inadequate living conditions.
Treatment Effectiveness
Many patients report that their experiences did not lead to improvement in their mental health, with some feeling traumatized by their stay.
Communication Issues
There are significant concerns regarding poor communication with families, including lack of updates and difficulty in reaching staff.
- LPLarry ProctorSep 24, 20255.0I was here in the early 2000s I really liked the place there were. Two staff members who went above and beyond to help Juanita who I learned retired and Yvette.
- NMNevaeh MccownSep 18, 20255.0The staff where very understanding and alot of people dont understand they cant break there rules or they get fired they are they to watch over u and make sure your not harming yourself or somone else. They are not therapist. So they are not there to listen to your problems. I was there for a month straight and watched how they treated people. And no if you sign yourself in there is certain criteria u have to meet before u go home. And if said person was to read the paperwork they would be aware of that. You get fed, showers,clothes and help. So to leave bad reviews when half of the people came from worse situations if un needed
- SMShalynn -MonroeSep 18, 20254.0Genuinely helped me so damn much, the doctor listened, the staff listened. I really loved this place, I would've given 5 stars but they didn't give me back some stuff a pair of pants And a whole bunch of freshly refilled medication And the place is insanely understaffed. But overall, I reccomend this place!! (especially loved the point system and loved snack cart)
- SVSerenity VaughanAug 4, 20251.0I was in PRTF a couple years back. I was there for 8(ish) months when I was 12. I'm now freshly 16 and just realizing how horribly they treated me. If I'm being completely honest, no kid should be in highland. The staff members are mostly horrible people (except for big buddy and boss). They will make fun of you, and instigate fights. There have been multiple reports about some staff members trying to get with or touch the kids(patrick, a staff member, tried to get with Bella who was a patient after she got discharged).The food was horrible, almost always undercooked or raw. It was a horrible experience overall and taught me nothing but coldness. If any parents are wanting to send their kids here, don't. It's not worth it in the long run.
- WHWilliam HaleyJul 26, 20251.0I got admitted there twice for only 3 days both times I came in with a bunch of jewelry Things, necklace, bracelets, etc. some of those were priceless. They got passed down from grandparents and when I asked for that stuff back, they said they didn’t have it or they couldn’t find it. Do not send your child here ever.
Frequently Asked Questions About Highland Hospital
What kind of medical services does Highland Hospital provide?
Highland Hospital provides quality mental health care including counseling and treatment for alcohol and drug addiction in a safe environment.
Where is Highland Hospital located?
Highland Hospital is located at 300 56th Street Southeast, Charleston, WV 25304, United States.
What are the operating hours of Highland Hospital?
Highland Hospital operates 24 hours a day, 7 days a week, every day of the year.
How can I contact Highland Hospital?
You can contact Highland Hospital by calling +1 304-926-1600 locally or the toll-free number +1 800-250-3806, or via email at social@sbhc.tech.
Which payment methods are accepted at Highland Hospital?
Highland Hospital accepts American Express, Cash, Check, Discover, MasterCard, and Visa as payment options.
Does Highland Hospital have an official website?
Yes, Highland Hospital's official website is https://highlandhosp.com/
What nearby dining options are available around Highland Hospital?
Nearby dining options include Little Caesars Pizza for quick pizza, Hooters for American-style meals, Captain D's for seafood, Cook Out for burgers, Bojangles' Famous Chicken 'n Biscuits, La Carreta Mexican restaurant, and The Beanie Weenie hot dog restaurant.
Are there any nearby convenience or grocery stores near Highland Hospital?
Yes, nearby you can find Sheetz convenience store and Spice Of Life grocery store for your shopping and quick food needs.
What health-related services are available near Highland Hospital?
Nearby health services include Dynamic Physical Therapy and Sports Medicine, Foot and Ankle Clinic of the Virginias, UPMC-GoHealth Urgent Care, and MedExpress Urgent Care for urgent medical needs.
Are there places for relaxation or beauty treatments near Highland Hospital?
Yes, several nearby options include Luxury Nails And Spa, The Vivid Vibe beauty and tanning salon, 31:13 Beauty Lounge and Spa, Ryan Stone Nails, and Spa Bliss beauty salon and spa.