Stanton Optical

Reviews

• LR

  Linn Roche

  4 days ago
  1.0
  I like so many in these reviews, gave me insurance when making my appointment, I was told they accept my insurance. I was slao told, as is also on their website, that they could make progressive glasses in the store. Get to the exam, I'm told my insurance is out of network and they don't make progressive glasses in the store. I'd broken my glasses and was really struggling to see. I was told they had a special for $79, they would make one pair for distance and one pair for reading. I agreed as I needed to see. They charged my card, then told me they didn't have lenses strong enough to fill the prescription. I said credit my card and I'll go somewhere else. I was told there was no one in the store who could do a credit on the CC machine. I said you're all trained to take money but not give a credit when you promis a product and don't have it? Sounds like theft or deceptive practice to me. It's three days later and still no refund. DO NOT GO TO THIS PROVIDER
• HB

  Heidi Buhr

  Jan 1, 2026
  1.0
  Once my lenses arrive and I have them put in my frames, I will NOT be returning to this store. I do not recommend this store especially if you use mobility aids like me. The staff had almost no idea who was doing what and when. They upsell EVERY DAMN THING UNDER THE SUN at this place. I would give a -☆ review if I could. The person who I believe is the "MANAGER" at this location is just all around abrasive.. 1.) No greeting upon entering. 2.) No help finding or choosing frames at all. 3.) Had a scheduled eye exam that I was on time for and they were 30 minutes behind on. 4.) Upsell upsell upsell 5.) Staff needs better training immediately 6.) DO BETTER FOR PEOPLE WITH MOBILITY AIDS.
• AA

  Aleana Anderson

  Dec 18, 2025
  4.0
  Professional, confident, knowledgeable, and super friendly. Would've liked to have an on site doctor but I do feel confident in knowing they have communication with a licensed Dr. in Milwaukee. Not all Doctors are on site!
• JB

  Janaya Bjorkman

  Nov 6, 2025
  2.0
  Make sure you ask if they take your insurance before you get anything. I emailed them a picture of my insurance card like they asked before my appointment then they made a copy of it at the beginning of the appointment, didn’t tell me they wont take it until after the exam so I had to pay for an exam that would have been free somewhere else. They took 20 minutes trying to figure out the price of my contacts and came up with different prices for the same pack before I just went somewhere else for them. Also no doctor on site.
• SV

  Skylar Vian

  Nov 1, 2025
  1.0
  I went to Stanton optical Oct 14 for a scheduled eye exam and lens. I brought my own brand new frames with me. As I was being walked back, I was informed that there is no eye doctor on site. They said they send everything to an eye doctor in Milwaukee and within a few minutes get an eye prescription back. I didn't feel very highly on there not being an eye doctor but my current glasses were literally falling apart and held together by super glue so decided to just have the exam, get lens and be done with it. After the exam, the lady was able to rope me into paying for anti-glare and told me my glasses would be in in 2 weeks. She was pretty convincing the anti-glare worked great at night so I decided to keep super gluing my current glasses back together for the 2 weeks I'd take to get my frames with the lens I bought back. Fast forward to Oct 31 (over 2 weeks from the promised 2 weeks), I called the number listed on Google to ask if my glasses were in. When you call that number, you're talking to a cooperate office somewhere and NOT the actual store. I was told they were and that I could head to the store to get them...so I drove the 45 minutes to get them. When I got there, I gave my name twice. The sales manager went to 2 different baskets and could not find my glasses. He asked for my name again while on the computer and then my phone number. He then went to a 3rd basket where my glasses were not and told me that my glasses were not there. He proceed to tell me they have been having problems with the lab and UPS and didnt have any idea when my glasses would be there. He claimed they were at the lab getting the lens. Had they been at the lab, cooperate wouldn't have told me they were ready for pick-up. Had they been not been ready for pick-up the computer clearly wouldn't have said they were there (him going to the 3rd basket verified they were "there"). At this point, I need glasses, Ive already pushed my limits with current glasses for the 2 weeks. At this point I ask for my $162 and some change that I paid for the lens. The "sales manager" would not refund all of my money. Because I was returning the lens I never got, they were then charging me $79 for an eye exam THAT WASN'T EVEN DONE BY AN EYE DOCTOR. The refund....supposedly is going to come in the mail in 4-6 WEEKS as it's issued by cooperate. I paid cash on the 14th when I ordered them. After 2.5 weeks, I have no money back in my hand, no frames that I gave them and quite frankly a bogus eye exam that after reading other reviews (to late, I know) I can't even be sure that the lens I paid for would have been the correct prescription. I do NOT recommend Stanton Optical for absolutely nothing.

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