Stanton Optical

Reviews

• JB

  Janaya Bjorkman

  Nov 6, 2025
  2.0
  Make sure you ask if they take your insurance before you get anything. I emailed them a picture of my insurance card like they asked before my appointment then they made a copy of it at the beginning of the appointment, didn’t tell me they wont take it until after the exam so I had to pay for an exam that would have been free somewhere else. They took 20 minutes trying to figure out the price of my contacts and came up with different prices for the same pack before I just went somewhere else for them. Also no doctor on site.
• LB

  Laura Bjorkman

  Nov 5, 2025
  1.0
  They didn't bother telling my daughter that her insurance didn't cover the eye exam until after she had the eye exam. She sent them her insurance information ahead time and on the day of her appointment. Ridiculous. However, it did cover her contacts. Except the employees couldn't do the math and kept changing the yearly supply amount. Finally she said "forget it I'll pay for the exam and get contacts elsewhere"
• KW

  Kyle Wilber

  Nov 4, 2025
  5.0
  Great friendly staff made the process very smooth from eye exam to picking out frames. Only took an hour to get new glasses, including exam
• SV

  Skylar Vian

  Nov 1, 2025
  1.0
  I went to Stanton optical Oct 14 for a scheduled eye exam and lens. I brought my own brand new frames with me. As I was being walked back, I was informed that there is no eye doctor on site. They said they send everything to an eye doctor in Milwaukee and within a few minutes get an eye prescription back. I didn't feel very highly on there not being an eye doctor but my current glasses were literally falling apart and held together by super glue so decided to just have the exam, get lens and be done with it. After the exam, the lady was able to rope me into paying for anti-glare and told me my glasses would be in in 2 weeks. She was pretty convincing the anti-glare worked great at night so I decided to keep super gluing my current glasses back together for the 2 weeks I'd take to get my frames with the lens I bought back. Fast forward to Oct 31 (over 2 weeks from the promised 2 weeks), I called the number listed on Google to ask if my glasses were in. When you call that number, you're talking to a cooperate office somewhere and NOT the actual store. I was told they were and that I could head to the store to get them...so I drove the 45 minutes to get them. When I got there, I gave my name twice. The sales manager went to 2 different baskets and could not find my glasses. He asked for my name again while on the computer and then my phone number. He then went to a 3rd basket where my glasses were not and told me that my glasses were not there. He proceed to tell me they have been having problems with the lab and UPS and didnt have any idea when my glasses would be there. He claimed they were at the lab getting the lens. Had they been at the lab, cooperate wouldn't have told me they were ready for pick-up. Had they been not been ready for pick-up the computer clearly wouldn't have said they were there (him going to the 3rd basket verified they were "there"). At this point, I need glasses, Ive already pushed my limits with current glasses for the 2 weeks. At this point I ask for my $162 and some change that I paid for the lens. The "sales manager" would not refund all of my money. Because I was returning the lens I never got, they were then charging me $79 for an eye exam THAT WASN'T EVEN DONE BY AN EYE DOCTOR. The refund....supposedly is going to come in the mail in 4-6 WEEKS as it's issued by cooperate. I paid cash on the 14th when I ordered them. After 2.5 weeks, I have no money back in my hand, no frames that I gave them and quite frankly a bogus eye exam that after reading other reviews (to late, I know) I can't even be sure that the lens I paid for would have been the correct prescription. I do NOT recommend Stanton Optical for absolutely nothing.
• SS

  Sabrina

  Oct 8, 2025
  3.0
  I don’t know where they got their high ratings from. When I went to get an exam for contact lenses, there was NO ON-SITE DOCTOR there at all and a young girl who was still in college did my exam. Well, when the off-site doctor sent the prescription over, it was WEAKER than my current prescription. As I was there, I told that girl and the guy who was checking me out that it was odd they would give me a weaker prescription. They also never asked me what my previous prescription was during the exam. My eyesight didn’t suddenly get better. The guy said that it varies on the daily, how your eye sees. So I went home, tried out the free trial contact lenses they gave me and to no surprise, it was worse than my previous contact lenses. I realized just how bad it was when I was driving with my husband who has 20/20 vision and he could read all the road signs from quite a ways away while all I saw was blur from that distance. I tried calling them a few times and by the time I was able to really speak with someone about it, they said it was past the 30 days and I’m no longer able to get rechecked. So I literally just paid over $100 to get a prescription that was incorrect and useless to me and they won’t do anything about it. Update: They have reached out to me to schedule a recheck. Will update again afterwards.

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