Warby Parker Southcenter

Reviews

• CN

  Claire Nguyen

  4 days ago
  1.0
  Location is great. Staff is wonderful. Getting your actual glasses?? Terrible. I brought my daughter in for an eye exam and it went well, we ordered cute glasses, and expected wait times are 10 business days or 14 calendar days. It’s the 12th day and I call to check in, the glasses are still with the lab? They tell me the best they can do is cancel the order if I’m not happy that I won’t be receiving it in time. They also cant tell me when I will receive it. No idea where they are in terms of location and they can’t do anything about it. I am still on the phone with them trying to figure out the timeline and the agent cancels the order while I’m on the phone! I tell them please go ahead and send them since late glasses are better than no glasses and guess what? They can’t undo it. This all happened on the same phone call. I asked him if he could contact whoever he needs to contact to send the glasses and nope, they can’t. They offsite all their customer service and it is TERRIBLE. They are more concerned about getting me off the phone than trying to fix the problem and wanted to process the refund as quickly as possible. My child needs her glasses and now we have to restart the whole process elsewhere.
• QW

  Quintin Wise

  6 days ago
  5.0
  Dr Lu and Liz were very helpful walking me through the process of getting an exam and my first set of glasses. I highly recommend them and thought they were both excellent at their jobs.
• LW

  Lindsey Willis

  Nov 11, 2025
  5.0
  I know that Warby made their name on e-commerce and try-on at home, but the in-store retail experience is always pleasant, frictionless, and completely seamless in store. The Southcenter location is staffed with the exact kind of retail employees you want - sharp, informed, and psyched about getting you glasses that work for you. It makes you want to spend money!
• SS

  S Smith

  Nov 1, 2025
  1.0
  I’ve been here twice now and I was completely ignored both times, despite being the only customer in the store. Am I invisible? Sure feels like it. Update: Warby Parker responded and asked me to email them. I did and there’s been no response. I guess they just reply to negative Google reviews to act like they care, but in fact, it is a ruse. I wish I could give them negative stars over this.
• PD

  Patricia Davis

  Oct 30, 2025
  1.0
  Read update below : Terrible horrible service today and I will never be back So we went from a fabulous experience to losing a customer Here is the initial review: Perfect would not even be a high enough word for my experience there today. It was amazing and the whole thing just made me feel happy! I got the most sophisticated eye exam I've ever had. They are totally high-tech and had multiple methods for assessing your eyes. Turns out I have macular degeneration as well as glaucoma... I'm glad to know that because it explains why it has become so fuzzy for me to see sometimes. I got a fabulous looking pair of glasses! Love them ! All the glasses are 95 bucks!! Pick what you like(So it makes it rather irrelevant if LensCrafters has them '50% off' because they cost so much in the first place) . I also like the ease of being able to schedule my appointment online, and do some very simple paperwork (so I didn't even have to go through 'that' when I arrived. They have literally every style and color of glasses you could imagine so that was fabulous! My eye exam was done by Dr. Amy Nguyen... And she was so skilled ! In addition, her personality was very warm. I really liked her attitude, knowledge, and cooperation. She was just perfect perfect! Also, Kay workef with me on the purchase of my glasses. I appreciated her honesty and ethics. I told her I wanted really light frames and she let me know that you can pay a small amount extra and actually get even thinner . Who would've thought that an eyeglass appointment and exam/ glasses would turn out to just be an outstanding experience at every level ? It was wonderful every step of the way ! Thank you, thank you ...thank you!!❤️ UPDATE: Given I had such an outstanding first time experience with Warby Parker I decided to buy an additional pair today. . Problem one : No one gave me any kind of friendly greeting or acknowledge my presence when I walked into the store . I walked to the counter and let them know that I wanted to buy an additional pair . The woman who sat there is named Liz . It would be a compliment to say that she had absolutely zero personality . She asked me my date of birth, which I find as private as my Social Security number (Let alone in front of strangers ) So we had to go through 'that' And she was devoid of respecting my privacy /Identity in public. I had to urgently use the restroom. She pointed her finger out into the general shopping mall that I should go there. I had no idea where to find a bathroom in this large mall. I told her it was very urgent and asked if I could use the one at the store. She said no. Ideally, she should have walked me to the front of the store and pointed to the closest place for a bathroom- But that would've actually taken some interpersonal skill and warmth. So I had to find one when things were so urgent: Finally located one on the second floor of Nordstrom's! This woman: Liz It's so lacking in personality and Customer Service that it's shocking that she could also be a manager! I felt so disrespected(And again, I don't want my birthdate... Gave her the year, but she wouldn't accept that.... Spoken out loud with four or five people around along with my name. But worst off the way I was treated was fully disrespectful of me as a customer... And it was obvious I had already purchased glasses there cause she was looking right at my file. So I left and will never be back. That is among the most detached and devoid interaction I've ever had walking into a store. She's more dead than alive. Isn't it something that you can go from feeling so excited about the wonderful experience the first time and have just one person completely destroy it?

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