Consumer Direct Care Network Washington (CDWA) serves as the Consumer Directed Employer (CDE) for Washington’s Department of Social and Health Services (DSHS). As the CDE, we employ Individual Providers (IP) who provide in-home personal care and respite for older adults, children, and individuals with physical, intellectual, or developmental disabilities.
The hiring process is a circus of hoops and waiting time. If your not computer literate or know the system of the healthcare Field it's almost impossible. Getting any answers from any of the departments take days and sometimes weeks. Then navigating the home page and taking the online onboarding is nothing less then frustrating especially when they just change the design and you have to start all over to learn how it works. I still can't input my time and submit it without having to call and wait 20 or more minutes to talk to someone sitting at home working remotely. If my time sheet does get submitted somehow the expected amount is a surprise almost every time. Everything is done over the web including pay, w-2 and paystubs so you have to set up 3 usernames and get directed to that webpage if u want to view anything. If I had to do this at another job like construction I would walk out and panhandle for the rest of my life. Too many entity's involved with to much mystery of who your actually talking to. Other then that the bennifits are good and it's a pretty easy job if you care about people
KK
kissy_george kissy_george
Nov 19, 2025
5.0
I love it
NN
nz1976
Oct 29, 2025
5.0
Great Service from Suzanne Mark, Thanks .
ML
michele lawless
Oct 1, 2025
1.0
this company is just awfull. the clients are great. but the company is terrible
SS
Susan Sisson
Sep 4, 2025
5.0
My partner and I are both caregivers through CDWA and Aaron Fowler has been our case coordinator (?) since day one. He made the transition onto the CDWA platform easy and helped us trouble shoot the initial issues with payroll after the transfer from ProviderOne. Aaron is always kind, patient and takes the time to get our questions answered and problems resolved. Thank you Aaron for putting up with all our many questions! We appreciate you!!
Frequently Asked Questions About Consumer Direct Care Network Washington (CDWA)
What services does Consumer Direct Care Network Washington (CDWA) provide?
CDWA employs Individual Providers who offer in-home personal care and respite for older adults, children, and individuals with physical, intellectual, or developmental disabilities through Washington’s Department of Social and Health Services.
Where is Consumer Direct Care Network Washington (CDWA) located?
CDWA is located at 1330 N Washington, Tower 3 Suite 5200, 5th Floor on Rock Pointe Tower 3, Spokane, WA 99201, USA.
What are the office hours for Consumer Direct Care Network Washington (CDWA)?
CDWA is open Monday through Friday from 8:00 AM to 5:00 PM and closed on weekends and major holidays.
How can I contact Consumer Direct Care Network Washington (CDWA)?
You can reach CDWA by phone at +1 866-214-9899 or by email at InfoCDWA@ConsumerDirectCare.com.
What languages are supported by Consumer Direct Care Network Washington (CDWA)?
CDWA supports multiple languages including Arabic, Lao, Somali, Traditional Chinese, Ukrainian, Spanish, Russian, Khmer, Korean, Simplified Chinese, Tagalog, and Vietnamese.
What is the website for Consumer Direct Care Network Washington (CDWA)?
The website for CDWA is https://consumerdirectwa.com/.
What is the role of Consumer Direct Care Network Washington (CDWA) as a Consumer Directed Employer (CDE)?
As a CDE, CDWA employs Individual Providers who deliver in-home personal care and respite services to eligible individuals under Washington’s Department of Social and Health Services.
Are there any nearby coffee shops where I can relax before or after visiting CDWA?
Yes, the Honeywon Cafe is a nearby coffee shop where you can enjoy a beverage or snack around the CDWA office area.
Is there a healthcare facility near Consumer Direct Care Network Washington (CDWA) for medical consultations?
Yes, the Molina Healthcare of Washington Regional Office and Spokane Allergy & Asthma Clinic are nearby medical centers you can visit for healthcare needs.
Where can I find IT support services close to Consumer Direct Care Network Washington (CDWA)?
Executech - Managed IT Services Company Spokane and Executech Spokane are nearby IT service providers available to assist with technology needs.