Business Details
About
OrthopedicsPain ManagementRehabilitation and Physical MedicinePhysical TherapyOrthopedic Surgery
For over 30 years, we have continued to offer state-of-the-art medical solutions and unparalleled patient care to the Tri-Cities, Washington communities we serve. We are board-certified in our respective areas of expertise and have earned fellowships and special training in these areas. We are committed to providing patients with a level of service, dedication and respect that is unsurpassed in the region.
Location
Benton Franklin Orthopedic Associates
8200 West Gage Boulevard, Kennewick, WA
99336, United States
Hours
Reviews
4.7
1,198 reviews
5 stars
1,054
4 stars
76
3 stars9
2 stars10
1 star
49
What are people saying?
AI-generated from recent customer reviews
Staff Professionalism
Customers consistently praised the staff for being friendly, knowledgeable, and caring.
Doctor Quality
Many reviews highlighted the expertise and thoroughness of the doctors, particularly Dr. Sherfey, Dr. McKay, and Dr. Dechter.
Appointment Experience
While most experiences were positive with quick check-ins and minimal wait times, some customers reported significant delays and poor communication regarding appointment scheduling.
Communication
Patients appreciated the clear communication from doctors regarding their conditions and treatment plans, although there were instances of dissatisfaction with specific doctors' bedside manners.
Overall Satisfaction
The majority of reviews reflected a high level of satisfaction with the care received, with many recommending the practice to others.
- DFDaniel Ford3 days ago5.0Dr Mckay is an excellent provider. During today's visit he provided detailed instructions that will help me better manage my foot problem. He really cares!
- GGGray5 days ago1.0Got what I needed kind of... But I had to make another appointment several months later, in my first appointment, I was dismissed, and the doctor literally walked out and left me. In my second appointment, I was told I needed a job basically, and I needed to just get used to my pain...? I'm frustrated I had to have two separate appointments just to be told I needed to take anti-inflammatory meds and basically just "don't do that if it hurts". Honestly, there was no point in me seeing a specialist. I could have gotten this response from my PCP with less unprofessionalism. I think there's a big difference in the quality you get from using state insurance. Andres Garcia is the only doctor who was covered by my insurance and is very unprofessional.
- JHJoyce Hickman5 days ago5.0Front desk, intake personnel, and Dr. Dechter were professional and pleasant. Dr. Dechter did mention that I’m “too old for surgery,” but at 85 years of age, that was hardly a surprise.
- LFLynne FincherJan 5, 20265.0I had my first visit with Dr. Dechter today and it was better than I could have ever imagined! He doesn’t mess around and gets right to the point, which is something that seems to be hard to find these days. Overall a fantastic experience.
- TATonja AsbellDec 30, 20251.0Had shoulder surgery with Dr. Dworkin, he did excellent job however he has never been on time with any of my appointments…. I tried to call for 3 days and nobody answered so that I could cancel my appointment, no answering service to leave a message. Will NOT be back!!!!
Frequently Asked Questions About Benton Franklin Orthopedic Associates
What areas does Benton Franklin Orthopedic Associates serve?
Benton Franklin Orthopedic Associates serves several areas including Kennewick, Yakima, Spokane, Richland, Hermiston, Sunnyside, Pasco, and more in Washington and Oregon.
Where is Benton Franklin Orthopedic Associates located?
It is located at 8200 West Gage Boulevard, Kennewick, WA 99336, USA.
What are the office hours of Benton Franklin Orthopedic Associates?
The clinic is open Monday through Friday from 8:00 AM to 5:00 PM and is closed on Saturdays and Sundays.
What specialties does Benton Franklin Orthopedic Associates offer?
They specialize in Orthopedics, Pain Management, Rehabilitation and Physical Medicine, Physical Therapy, and Orthopedic Surgery.
How can I schedule an appointment at Benton Franklin Orthopedic Associates?
You can schedule an appointment by calling +1 509-586-2828 or using their online request form at https://bfoaonline.com/request-an-appointment/.
What payment options are accepted at Benton Franklin Orthopedic Associates?
They accept American Express, Cash, Check, Discover, MasterCard, and Visa for payments.
Does Benton Franklin Orthopedic Associates have an online presence or social media?
Yes, you can visit their website at https://bfoaonline.com/ and their Facebook page at https://www.facebook.com/BentonFranklinOrthopedic.
What points of interest are near Benton Franklin Orthopedic Associates?
Nearby places include Back Street Hair Design salon, On The Marq Sports Cards gift shop, and Bangkok Thai Cuisine restaurant.
Are there any beauty salons near Benton Franklin Orthopedic Associates where I can visit before or after my appointment?
Yes, there are several beauty salons nearby such as Back Street Hair Design, Comb and Chemist Hair Lab, and Diosa Beauty where you can go for hair and beauty services.
Can I access financial or insurance services close to Benton Franklin Orthopedic Associates?
Yes, there are multiple insurance agencies nearby including Bankers Life, agents like Hector Gomez Delgado, Chad Ward - State Farm, and others for your insurance needs.