Planned Parenthood - Federal Way Health Center

Reviews

• NB

  Nav Ball

  Dec 2, 2025
  1.0
  The front desk woman with the neck tattoos acts like she’s allergic to basic respect. If this is who they let represent the clinic, that says a lot about the management too
• RG

  Rachel Gerhart

  Nov 6, 2025
  2.0
  Planned parenthood is an amazing organization doing important work. But over the last year, the new staff at this particular center are callous and show no empathy for patients. After four years, I will have to begin going to a new location. EDIT: In response to the comment below, I have contacted that email before and no one has bothered to reply. Performative.
• LL

  Lyla

  Oct 21, 2025
  1.0
  The first time I came here last year, I had a great experience. I came back today and was snapped at by the eldest lady behind the billing desk who was saying my total was almost twice what it was the year prior (for the same treatment). When I checked in for the appointment, I was told it would cost x amount. After the appointment, she told me a new number. I was confused and said earlier when I checked in, I was told it would be this amount? And she immediately lashed out at me saying the price of everything went up. I asked for an itemized receipt before I paid almost $600 and she once again said “the price just went up!” I explained if the price increased that is okay. I’m simply asking what each charge was resulting in the total. She then attempted to embarrass me and said “So what can you pay today then?” Speaking loud enough for other patients to hear everything she’s saying while I am speaking discreetly by the way. The price was not the issue. I just wanted to know why my bill changed from before the appointment to after. Eventually, she did the math again and realized she was WRONG. She then began projecting, instead of apologizing, and told someone else to ring me up for HALF the cost she was barking at me to just pay and got mad at me for questioning initially. I wish people could watch the cameras to see exactly how she spoke to me, and how I spoke to her. I can’t imagine this is how you treat patients at such a sensitive clinic. I didn’t get the old lady’s name, but I didn’t deserve how she treated me today. Neither does any other patient who visits this place. I spoke to her with respect and patience, while she lashed at me immediately for no reason. If you expect to visit and be treated kindly and with respect, don’t risk running into this lady and go somewhere else.
• KG

  K Gomez

  Sep 19, 2025
  1.0
  Came to 10.20 am and they let others to start their appointment first. Is 11:00 am and Im still waiting here .
• EE

  E

  Sep 15, 2025
  3.0
  The nicest person there was the front desk receptionist. The nurse that took my vitals did not have great bedside manner. She barely spoke, and did not explain at all what to expect. I find it very awkward and inappropriate that they ask for a donation at checkout, especially when many people coming here are already in such a vulnerable state.

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