Business Details
About
Home Health Care Service
Consumer Direct Care Network Washington (CDWA) serves as the Consumer Directed Employer (CDE) for Washington’s Department of Social and Health Services (DSHS). As the CDE, we employ Individual Providers (IP) who provide in-home personal care and respite for older adults, children, and individuals with physical, intellectual, or developmental disabilities.
Location
Consumer Direct Care Network Washington (CDWA)
3450 S 344th Way, Federal Way, WA
98001, United States
Hours
Reviews
4.3
519 reviews
5 stars
415
4 stars5
3 stars3
2 stars
8
1 star
88
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and knowledgeable, with specific mentions of individuals who provided excellent support.
Communication Issues
Several reviews highlighted significant problems with communication, including long wait times for responses and difficulty reaching staff.
Administrative Challenges
Customers expressed frustration with payroll issues and administrative inefficiencies, indicating a lack of oversight and coordination within the organization.
Mixed Experiences
While many reviews were positive regarding individual staff members, there were also numerous complaints about the overall service experience, suggesting inconsistency in service quality.
- MCMarshay Cooper5 days ago5.0Needed time sensitive information came in Maranda was quick professional and went above and beyond to help me out she is so wonderful and angel in disguise
- JSJosefina Sanchez5 days ago5.0Very friendly and accommodating, patience and good customer service, help me a lot and understanding ,smiles a lot recommend to do good. Thank you Thu Diem and Brandon. 😊
- EBelias belay6 days ago5.0CDWA have a good staffs we got help from THU she is so friendly and kind who love to help people with her bottom of her heart we are glad to meet THU highly recommended to work with her.
- RHRAY HIMENESJan 2, 20265.0I went in worried about how difficult navigating the web site would be and how to clock in and out for my work shifts. But within 15 minutes my concerns were squashed and I understood what was required of me and how to do it. A HUGE SHOUT OUT to Thu-Diem Le for making things so simple. This was a great way for me to start the new year. If everything else goes this well in the new year, 2026 will be terrific.
- CDCindy DianeDec 13, 20251.0This company exhibits a sustained pattern of administrative failure, financial mismanagement, and disregard for basic employment obligations. Communication is routinely ignored; calls and emails frequently go unanswered for weeks, only to be addressed selectively and without meaningful resolution. Payroll issues are chronic and unresolved. Employees are repeatedly provided with inaccurate, contradictory, or demonstrably false explanations regarding nonpayment. After four years of continued operation, it is indefensible that individuals are still not being paid in full or on time. Internally, there appears to be no functional oversight, accountability, or coordination between departments. Responsibilities are routinely deflected, records are poorly managed, and critical issues are allowed to persist without corrective action. The cumulative effect is an organization that operates below minimum professional standards and raises serious concerns regarding ethical conduct and legal compliance. Prospective employees should proceed with extreme caution.
Frequently Asked Questions About Consumer Direct Care Network Washington (CDWA)
What services does Consumer Direct Care Network Washington (CDWA) provide?
CDWA serves as the Consumer Directed Employer for Washington's DSHS, employing individual providers for in-home personal care and respite for older adults, children, and individuals with disabilities.
Where is Consumer Direct Care Network Washington (CDWA) located?
CDWA is located at 3450 S 344th Way, Suite 200, 2nd Floor, Federal Way, WA 98001, USA.
What are the business hours of Consumer Direct Care Network Washington (CDWA)?
CDWA is open Monday to Friday from 8:00 AM to 5:00 PM, and closed on Saturdays, Sundays, and major holidays like November 11, November 27, and December 25.
How can I contact Consumer Direct Care Network Washington (CDWA)?
You can reach CDWA by phone at +1 866-214-9899 or by email at InfoCDWA@ConsumerDirectCare.com.
Which languages does Consumer Direct Care Network Washington (CDWA) support?
CDWA offers services in multiple languages including Arabic, Lao, Somali, Traditional Chinese, Ukrainian, Spanish, Russian, Khmer, Korean, Simplified Chinese, Tagalog, and Vietnamese.
Does Consumer Direct Care Network Washington (CDWA) have an online presence?
Yes, CDWA has a website at https://consumerdirectwa.com/, and social media presence including LinkedIn, Facebook, Instagram (@consumerdirectcarenetwork), and Twitter (@CDCNTweets).
What nearby employment agencies can I find near CDWA's location?
Near CDWA, you will find employment agencies like Accountemps, Robert Half, Robert Half Recruiters & Employment Agency, Aston Carter, and Aerotek, which could be helpful for employment-related needs.
Are there any nearby educational institutions near Consumer Direct Care Network Washington (CDWA)?
Nearby educational institutions include DeVry University Federal Way Campus and Bezos Academy Federal Way - Lakeland, which are accessible if you are visiting the area.
What healthcare-related services or facilities are close to CDWA?
Nearby health and medical facilities include NeuroStim TMS Federal Way and LifeStance Therapists & Psychiatrists Federal Way, offering additional support services.
Can you tell me about some nearby restaurants or cafes near Consumer Direct Care Network Washington (CDWA)?
For dining options near CDWA, you can visit Kiebo Cafe, Ebony and Ivory Coffee, or the Big Boys Filipino Food Truck.