Business Details
About
Occupational MedicineUrgent CareMedical ClinicPhysical TherapyConcentra Urgent Care
Concentra is a national healthcare company that provides prompt, effective care to injured employees, and urgent care services to the communities it serves.
Location
Hours
Reviews
3.9
1,046 reviews
5 stars
641
4 stars
99
3 stars
43
2 stars
63
1 star
200
What are people saying?
AI-generated from recent customer reviews
Staff Professionalism
While many customers praised the staff for being friendly and professional, there were notable complaints about unprofessional behavior from some intake staff, leading to a frustrating experience for patients.
Wait Times
Multiple reviews highlighted long wait times, often exceeding an hour, particularly for simple procedures, which caused dissatisfaction among customers.
Customer Service
Customer service experiences varied significantly; while some praised the helpfulness of staff, others reported rudeness and impatience from receptionists, impacting overall satisfaction.
Facility Cleanliness
The facility was generally described as clean and well-maintained, contributing positively to the customer experience.
Efficiency
Several customers noted that once called in, the process was quick and efficient, although initial wait times were often lengthy.
- JWJanet WebbJan 5, 20265.0Fast, efficient, and very professional. I have not had a preliminary drug screening in decades, so I was unfamiliar with the process but the clinical assistant did great at navigating me through it 😀
- JKjeff kuehnJan 5, 20262.0The wait time is very long to get a physical and see the dr it was 3 5 hours this time.
- SGSam GrihmDec 29, 20255.0Everyone was so kind and Professional from the Receptionist to the Doctor…. I highly recommend this Facility in Federal Way even if there’s a Wait!!
- JJJamesDec 29, 20251.0Get staffed. Been there twice now and no doctor available to do my physical. Waste of money and gas. People rely on you to get what they need to do their job and you are not doing yours. It’s nice to know you respond to positive feedback on your reviews but not to the ones that let you know things need to improve. What has happened to healthcare?!!!
- CBCathy BatesDec 28, 20255.0My doctor is great. The physical therapist is great. Much, much better than the one on 38th St.
Frequently Asked Questions About Concentra Urgent Care
What is Concentra Urgent Care and what services do they provide?
Concentra Urgent Care is a national healthcare company offering prompt care for injured employees and urgent care services including workers comp injury treatment, travel health, occupational health, physical and occupational therapy, and drug testing.
Where is Concentra Urgent Care located?
It is located at 1300 South 320th St., Suite B, Federal Way, WA 98003, USA.
What are the operating hours for Concentra Urgent Care?
Open Monday to Friday from 8:00 AM to 5:00 PM. Closed on Saturdays, Sundays, and selected holidays.
Is Concentra Urgent Care open during holidays?
Concentra Urgent Care is closed on holidays including Thanksgiving (Nov 27-28, 2025), Christmas Day (Dec 25, 2025), and New Year's Day (Jan 1, 2026).
How can I contact Concentra Urgent Care?
You can call them at +1 253-839-2727 or fax at +1 253-839-6081.
Does Concentra Urgent Care have an online presence or social media?
Yes, they have a website at https://www.concentra.com/ and social media accounts with the handle 'concentrahealth' on Instagram and Twitter, and a Facebook page at https://www.facebook.com/1515930905339664.
What nearby medical facilities are close to Concentra Urgent Care?
Nearby medical facilities include US Health Works - Federal Way and U.S. HealthWorks Federal Way, which provide additional healthcare services in the area.
Are there any nearby dining options near Concentra Urgent Care?
Yes, nearby dining spots include Tokyo Japanese Steak House for Japanese cuisine, Onit Cafe for coffee and bubble tea, Starbucks, QDOBA Mexican Eats, and Trapper's Sushi for Asian and seafood options.
What other services or businesses are near Concentra Urgent Care that might be useful to visitors?
Visitors can find services such as The UPS Store for shipping and printing, Wells Fargo Bank for financial services, and various salons like Stan Parente Salon and Infinity Nail Bar nearby.
Does Concentra Urgent Care offer occupational health and therapy services?
Yes, their services include occupational health services, physical therapy, and occupational therapy to support employee health and recovery.