Business Details
About
Occupational MedicineUrgent CareMedical ClinicPhysical Therapy
Concentra is a national healthcare company that provides prompt, effective care to injured employees, and urgent care services to the communities it serves.
Location
Hours
Reviews
3.9
1,032 reviews
5 stars
632
4 stars
99
3 stars
41
2 stars
61
1 star
199
What are people saying?
AI-generated from recent customer reviews
Wait Times
Customers frequently reported long wait times, often exceeding two hours, even for simple procedures.
Staff Professionalism
While some staff members were praised for their friendliness and professionalism, others were criticized for rudeness and lack of courtesy, particularly at the front desk.
Facility Cleanliness
The facility was generally described as clean and well-maintained, contributing positively to the overall experience.
Customer Service
Customer service experiences varied widely; some praised the helpfulness of staff, while others reported poor service and dismissive attitudes.
Efficiency
Despite long wait times, many customers noted that once they were seen, the process was efficient and quick.
- GDGenene DegefuNov 17, 20251.0Today Customer service in concentra TB test place at 320 and Hwy 99 South across Safeway store Federal way wa is very poor and the employees don’t have patience and not welling to help us out while we feel out the online form or questionnaire. Mostly they are on their phone and looking us talking each other while we are struggling to figured out and to answer the online questions.
- HMHon Ondieki MangangaNov 10, 20254.0Some clients are computer or internet illiterate so telling a patient to go through the app to facilitate their call ins is not a better options. Let all appointments be done when checking in. Some patients come to hospital when sick and with altitude. So review?
- JMJemal MohammedNov 10, 20253.0Excellent service but the result is too late almost you took one week
- GNGrace NgureNov 5, 20251.0Concentra in fedralway, the front desk lady who was here on 11/5/2025.was very unprofessional I went in for needle stick. The lady told me the dr will be leaving on 2 hour time so they can't see me i explained to her I have a young baby I was breastfeeding but she couldn't hear of that .another sorry to use this word white couple walk in but we're checked in .I didn't know it's because am black or why she did it .again she told me they don't do appointments I was left wondering why then they were taken in and I was told to leave. The whole time the lady did not even look at me .I felt so bad and wish se could take every person equally white or black.Ever since I came to America this was the 1st time such happen to me.
- CSChris SantamourOct 20, 20251.0I am a trucker that has a cdl class a and allready have a 2 year medical card but since I start a new job new physical is needed by dot standers I passed physical I can see 20/20 I can hear just fine and blood pressure was amazing but you copany pushed a sleep study on me even though my physical was good I am not on any pills for BP and just over weight for the standers I would like your copany to in-state my three year card and nolonger be harassed about my BMI or the size of my neck
Frequently Asked Questions About Concentra Urgent Care
What is Concentra Urgent Care and what services do they provide?
Concentra Urgent Care is a national healthcare company offering prompt care for injured employees and urgent care services including workers comp injury treatment, travel health, occupational health, physical and occupational therapy, and drug testing.
Where is Concentra Urgent Care located?
It is located at 1300 South 320th St., Suite B, Federal Way, WA 98003, USA.
What are the operating hours for Concentra Urgent Care?
Open Monday to Friday from 8:00 AM to 5:00 PM. Closed on Saturdays, Sundays, and selected holidays.
Is Concentra Urgent Care open during holidays?
Concentra Urgent Care is closed on holidays including Thanksgiving (Nov 27-28, 2025), Christmas Day (Dec 25, 2025), and New Year's Day (Jan 1, 2026).
How can I contact Concentra Urgent Care?
You can call them at +1 253-839-2727 or fax at +1 253-839-6081.
Does Concentra Urgent Care have an online presence or social media?
Yes, they have a website at https://www.concentra.com/ and social media accounts with the handle 'concentrahealth' on Instagram and Twitter, and a Facebook page at https://www.facebook.com/1515930905339664.
What nearby medical facilities are close to Concentra Urgent Care?
Nearby medical facilities include US Health Works - Federal Way and U.S. HealthWorks Federal Way, which provide additional healthcare services in the area.
Are there any nearby dining options near Concentra Urgent Care?
Yes, nearby dining spots include Tokyo Japanese Steak House for Japanese cuisine, Onit Cafe for coffee and bubble tea, Starbucks, QDOBA Mexican Eats, and Trapper's Sushi for Asian and seafood options.
What other services or businesses are near Concentra Urgent Care that might be useful to visitors?
Visitors can find services such as The UPS Store for shipping and printing, Wells Fargo Bank for financial services, and various salons like Stan Parente Salon and Infinity Nail Bar nearby.
Does Concentra Urgent Care offer occupational health and therapy services?
Yes, their services include occupational health services, physical therapy, and occupational therapy to support employee health and recovery.