Consumer Direct Care Network Washington (CDWA) serves as the Consumer Directed Employer (CDE) for Washington’s Department of Social and Health Services (DSHS). As the CDE, we employ Individual Providers (IP) who provide in-home personal care and respite for older adults, children, and individuals with physical, intellectual, or developmental disabilities.
I cannot say enough about the outstanding support and professionalism I received from Heather Smith as my service coordinator with CDWA. From day one, Heather went above and beyond to make sure I understood every step of the process, and she was patient, thorough, and kind. She didn’t just “do her job”—she truly cared about my situation and took the time to walk me through forms, answer questions, and make sure nothing fell through the cracks.
Heather is incredibly knowledgeable and dependable. She made a complicated process feel smooth and manageable, and she always communicated clearly and promptly. Her dedication, compassion, and attention to detail made a world of difference for me.
If every coordinator carried themselves with Heather’s level of commitment and heart, the system would be flawless. I am deeply grateful for her help and highly recommend her to anyone who has the privilege of working with her. She is truly a blessing to CDWA and to the people she serves.
MM
Michael Manwell
Oct 2, 2025
5.0
Juan was very helpful.
The wonderful lady who greets me is amazing! Her constant smile and wonderful attitude makes coming in a pleasure!! I don’t know her name…
KB
Kimberly Babcock
Sep 24, 2025
5.0
Jennifer Griffin was so kind and help me with so much and so many questions 💕 she did it with care and kindness i was so sick she was just totally amazing
SS
Steven Shimko
Aug 28, 2025
4.0
Oksana has been an absolute blessing she is so helpful and responsive I would have definitely given 5 stars had i not had the exact opposite from my first service coordinator, but thankfully I now have oksana whom is just the best!
Frequently Asked Questions About Consumer Direct Care Network Washington (CDWA)
What services does Consumer Direct Care Network Washington (CDWA) provide?
CDWA serves as the Consumer Directed Employer for Washington's DSHS, employing Individual Providers to offer in-home personal care and respite for older adults, children, and individuals with disabilities.
Where is Consumer Direct Care Network Washington (CDWA) located?
CDWA is located at 906 SE Everett Mall Way, Suite 300, 3rd Floor, Everett, WA 98208, USA.
What are CDWA's business hours?
CDWA is open Monday through Friday from 8:00 AM to 5:00 PM and closed on Saturdays and Sundays.
Is CDWA open on major holidays?
No, CDWA is closed on major holidays including November 11, November 27, and December 25, 2025.
How can I contact Consumer Direct Care Network Washington (CDWA)?
You can reach CDWA by phone at +1 866-214-9899 or by email at InfoCDWA@ConsumerDirectCare.com.
Does CDWA offer services in languages other than English?
Yes, CDWA offers services in multiple languages including Arabic, Spanish, Russian, Korean, Tagalog, Vietnamese, and more.
What categories of care and support does CDWA specialize in?
CDWA specializes in home health care, personal care services, Medicaid services, and support for seniors, individuals with disabilities, and those needing respite care.
Are there educational institutions near CDWA?
Yes, nearby educational institutions include Altierus Career Colleges, Everest College - Everett, and City University of Seattle.
What nearby services can assist clients before or after visiting CDWA?
Clients may find services like Express Employment Professionals for job placement, local financial advisors such as Edward Jones or Block Advisors, and beauty salons like Salon Dolche and Rose Luxury Beauty Studio nearby.
Are there dining options near Consumer Direct Care Network Washington?
Yes, Applebee's Grill + Bar and BigFoot Java coffee shop are nearby, offering convenient dining options for clients and visitors.