The Pavilion

Reviews

• BB

  BL333

  Oct 22, 2025
  1.0
  I will be reporting this facility for questionable practices. My son was a patient there. I know, like my son, many people dont get a choice in which facility they get placed at, but if you do, DO NOT GO HERE. The lack of care for his wellbeing, complete disregard to schedule a follow-up, told "we dont typically do that." For someone who has just experienced a mental health crisis? Unacceptable. There was also questionable billing, inconsistency and almost obsolete communication including zero callbacks or return of email after using thier "contact us" form twice. And false insurance claims on another minor child of mine that I am not sure how they even got the information for. I had to call my insurance company to let them know was a fraudulent claim. This facility has a lot of work to do , especially if you call yourself "patient centered." As a Healthcare provider myself, it is shameful and quite frankly sad for the patients and thier families who are trusting you for help in a vulnerable and scary time. Do better.
• GC

  Gabriel Carrillo

  Oct 20, 2025
  1.0
  Worst place for mental health and to detox. The nurses don't do their jobs or listen to concerns don't get enough to eat. Keep you longer for having an opinion even if it's respectfully said. Worst experience ever. Worst when I got out due to emotional stress. Kept me in my room for almost to days and wouldn't tell me why I couldn't come out. First night there all I got was a thin sheet and a pillow that didn't support and beds are so thin it's like sleeping on concrete. Freezing at night and can't even look outside cause you can't open the blinds and some of the windows are blacked out. Forsee a lot of lawsuits.
• RN

  Riscinda Newson

  Oct 19, 2025
  1.0
  This place feels more like a prison than a treatment facility. The level of professionalism is absolutely nonexistent. The nurses have no honesty or consistency — one told us our loved one was doing well, while another came out shortly after with a completely different story, saying our loved one was not doing well and couldn’t have visitors. The lack of clear and truthful communication is deeply concerning, especially when families are already under so much emotional stress. What’s even more troubling is the disregard for privacy. Staff members discuss patients’ personal conditions in the lobby, in front of strangers. Yet they claim to strongly enforce HIPAA policies — how can that be true when families aren’t even given a private space to speak freely? If your loved one is in need of mental health support, please think twice before sending them here. This facility lacks compassion, organization, and basic respect for patients and families. I wouldn’t wish this experience on anyone. If I could give negative stars, I would.
• HL

  Hailey Lincoln

  Oct 16, 2025
  3.0
  Some of the staff are nice some are very rude. They barely feed you most days and I was allergic to all the snacks. They ran out of scrubs at one point and the soap they give you is as thin as water I struggled to stay clean. I was TDO unfortunately. The social worker was very rude to me and threatened to keep me there longer if I didn't stop asking questions.
• MS

  Mia S

  Oct 7, 2025
  1.0
  Trigger Warning: Mentions of suicidality, medical neglect, and mistreatment. I was admitted to this facility after experiencing mild psychosis brought on by overdosing on a prescribed medication (Xywav)— which was made worse by the fact that there was no communication between this facility and the hospital I came from so they took me off it cold turkey, which caused my symptoms to worsen significantly, and the care I received here only deepened the crisis. They put me on a cocktail of new medications—some of which worsened my symptoms—and I attempted suicide twice while under their care. During my stay, I was highly paranoid, and I felt this vulnerability was used against me rather than treated with empathy or understanding. I became convinced that TV commercials were sending me messages telling me to die. I thought everyone was replaced by a clone, that I killed people, and that I was going to be tortured, I was going to prison for the rest of my life, and much more. Every day was a new terrifying delusion that shook me to my core. That’s how severe my psychosis was. When staff found me after my first suicide attempt, instead of treating me with compassion, I was physically assaulted—my hair pulled, I was hit, and called "stupid." I was sent to the hospital after that incident wearing only socks in the rain, and my family was never notified. They only learned what happened when they came for a visit and saw the condition I was in. During my month-long stay, I was barely able to take care of myself—mentally and physically. I could not properly brush my teeth, hair, or even shower. No one helped me. One night, someone cut my pants up to the knee while I was asleep. Why? I have no idea. It felt like punishment for being put on 24-hour watch after my attempts. My family sent me clothing and other necessities, which were never given to me. I found out after I was discharged that those items had just been stored away. Over a 4-week period, patients were only allowed outside twice. Visitation was extremely limited to about 30 minutes—and yet my mother and sister drove nearly 4 hours round trip just for those brief visits. When they saw me, they were horrified at my appearance and tried to advocate for better care. Nothing changed. To be fair, there were a couple of kind souls on staff—one woman braided my hair, and another made me a card that said I was loved. I am still grateful for those small acts of humanity. But they were exceptions in a place that otherwise felt cruel, dehumanizing, and unsafe. When I left, I was given a diagnosis of "schizoaffective disorder"—a label I now believe to be incorrect. The psychosis I experienced was the direct result of withdrawal from a powerful sedative (GHB-based), not a chronic mental illness. After time and proper medical follow-up, I no longer need antipsychotic medication, and I'm currently in the process of getting reevaluated. This facility failed me in the most vulnerable moment of my life. I arrived needing basic care, medical oversight, and a shred of human empathy. What I got instead was neglect, humiliation, and mistreatment. Please, do not send your loved ones here. Even in crisis, there are other options. This place made me worse, not better. And I would never want anyone else to go through what I did.

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