Business Details
About
Home Health Care Service
Consumer Direct Care Network Virginia (CDVA) serves as a Fiscal/Employer Agent (F/EA) for older adults and individuals with physical, intellectual, or developmental disabilities who elect to self-direct their care so they can remain safe, healthy, and independent in their homes and communities.
We work with the Department of Medical Assistance Services (DMAS) and Managed Care Organizations (MCOs). With these services, you have more choice and control over the care you receive and the person who provides that care.
Location
Consumer Direct Care Network Virginia
300 Arboretum Place, Richmond, VA
23236, United States
Hours
Reviews
3.1
379 reviews
5 stars
183
4 stars
7
3 stars
11
2 stars
11
1 star
167
What are people saying?
AI-generated from recent customer reviews
Customer Service
While some representatives received high praise for their helpfulness and professionalism, many customers reported inconsistent and unhelpful service, leading to frustration and unresolved issues.
Payment Issues
Numerous reviews highlighted significant problems with timely payments for caregivers, with many customers expressing dissatisfaction over delays and lack of communication regarding payment status.
Website Functionality
The new web portal was frequently criticized for being difficult to navigate, causing issues with submitting and viewing hours, which added to customer frustration.
Employee Recognition
Several employees, particularly Valerie, Nigel, and Kimberly, were frequently mentioned positively for their exceptional service, indicating that there are capable staff members within the organization.
Overall Experience
The overall sentiment was mixed, with many customers expressing deep dissatisfaction with the company's processes and communication, while a few highlighted positive interactions with specific employees.
- KBKaren BestDec 19, 20255.0I never had a problem with consumer direct care any time I need to call for something the reps were professional.
- JHJamie HelbertDec 11, 20251.0Cannot get signed in to website to submit my time!!! This new website is horrible!
- EEEliDec 4, 20251.0Haven't got paid 2 weeks in a row, The new system is terrible.
- TRTony RoyeNov 23, 20251.0This new portal and the EVV system is horrific. I can no longer view the entire week of time entries causing me to go back and forth through multiple tabs and pages. And even worse, the care providers are continuously being gigged as "non-compliant" for everything they do such as a minor correction to a time entry or delays due to DMAS's incompetent authorization delays. This system needs to be completely eliminated and start over by creating a simpler tool for both care providers and EOR's.
- SNsally nasrNov 18, 20251.0My experience with Consumer Direct has been extremely negative. For the past three months, I have been trying to get paid, and every time I call, I receive a different excuse or story. I’ve had to call almost daily, and instead of resolving the issue, staff repeatedly tell me things like “the paperwork isn’t correct ,” “we needs your email address,” or “we’ll call you back in 24–48 hours.” Despite countless requests, I have never been able to speak directly with a supervisor. The lack of training and accountability is alarming. Employees give inconsistent information from one day to the next, and no one seems to take responsibility. When I submitted my hours, they were denied without a valid reason. In reality, my client lost coverage in December 2024, regained eligibility in August 2025, and services restarted in January 2025. I even have an official letter from social services approving those back hours, yet Consumer Direct still refused to honor them. When I tried to explain this, an employee named Ashley B dismissed my explanation and denied my claim. I have escalated this issue to my senator and contacted my lawyers because I believe the denial was unjust and based on false information. The company’s refusal to provide proper supervision, training, or consistent communication has caused me significant stress and financial hardship. In my opinion, Consumer Direct needs serious oversight and accountability. No one should have to fight this hard just to be paid for legitimate work. I would strongly caution others against working with this company until they improve their practices.
Frequently Asked Questions About Consumer Direct Care Network Virginia
What services does Consumer Direct Care Network Virginia provide?
They serve as a Fiscal/Employer Agent for older adults and individuals with disabilities who self-direct their care to remain safe and independent at home.
Where is Consumer Direct Care Network Virginia located?
They are located at 300 Arboretum Place, Suite 410, Richmond, VA 23236, USA, on the 4th floor.
What are the business hours for Consumer Direct Care Network Virginia?
They are open Monday to Friday from 8:00 AM to 5:00 PM and closed on weekends and major holidays like November 11, November 27, and December 25, 2025.
How can I contact Consumer Direct Care Network Virginia?
You can call them at +1 888-444-8182 or email InfoCDVA@ConsumerDirectCare.com.
What is the website for Consumer Direct Care Network Virginia?
Their website is https://consumerdirectva.com/ with specific links for Bing, Facebook, Google, and Yelp.
Does Consumer Direct Care Network Virginia work with Medicaid or other care organizations?
Yes, they work with the Department of Medical Assistance Services (DMAS) and Managed Care Organizations (MCOs) to provide consumer-directed care services.
Can you recommend nearby places around Consumer Direct Care Network Virginia for clients or visitors?
Near the office, there's Le Box Lunch café for meals, VCCS college for educational resources, and the Arboretum Executive Suites park area for outdoor relaxation.
How can clients benefit from the nearby VCCS when visiting Consumer Direct Care Network Virginia?
Clients or family members may access educational programs or community services at VCCS, which is close to Consumer Direct Care Network, supporting outreach and learning.
Is there a place nearby for mental health support near Consumer Direct Care Network Virginia?
Yes, the YFSVA Mental Health Skill Building center is nearby, offering counseling and mental health services beneficial for clients or caregivers.
Where can visitors find financial or legal services close to Consumer Direct Care Network Virginia?
Nearby options include Harris, Hardy & Johnstone, P.C. for financial services and several law offices like Donita King Law Offices, PLC or Midkiff Muncie and Ross.