Business Details
About
Occupational MedicineUrgent CareMedical ClinicPhysical Therapy
Concentra provides occupational health services to employees, which includes injury care, physical therapy, drug testing, physical exams, urgent care and preventive wellness programs.
Details
- RestroomAvailable
- Wheelchair accessible entranceAvailable
- Wheelchair accessible restroomAvailable
Location
Hours
Reviews
4.1
1,528 reviews
5 stars
1,018
4 stars
150
3 stars
79
2 stars
62
1 star
219
What are people saying?
AI-generated from recent customer reviews
Staff Performance
The staff is frequently described as friendly, professional, and helpful, contributing positively to the overall experience.
Wait Times
Many customers reported long wait times, often exceeding expectations, which detracted from their experience.
Service Efficiency
While some visits were quick and efficient, others experienced significant delays, indicating inconsistency in service speed.
Facility Cleanliness
Feedback on cleanliness was mixed, with some praising the facility while others reported unsanitary conditions.
Communication Issues
Several reviews highlighted problems with communication, including unclear instructions and unprofessional behavior from some staff members.
- SSSamiBNov 5, 20252.0Be prepared to be here for at least 2.5 to 3 hours for a DOT physical. Pack a lunch and make sure your phone is charged up %100 for entertainment.
- JJJeremyNov 5, 20255.0The girl with the dolphin tattoo was super cool, and Sydney had a great attitude.
- PKPatrick KyleOct 28, 20255.0Great place, and Great services...I was in and out in No time. And My caretaker TASIA Was excellent...Also the ladies at the front desk...Very helpful and knowledgeable about all testing...I recommend this place to anyone needing their services
- VNVincent NewbillOct 27, 20255.0Extremely pleasant and fun to be around staff. Made the experience feel like I was around family and friends, like I’ve known some of them for years. 6 out of 5 stars.
- NSN. S.Oct 20, 20251.0It's service was slow I was there if not close to two hours for urine sample. And the location aren't convenient. My web search was not accurate as it said you could go to LabCorp, Lab Quest as alternatives but when I called I was told this wasn't applicable. And it really should be ab alternative to the long sit and drive. The front desk was amazing that's the only thing I found good.
Frequently Asked Questions About Concentra Urgent Care
What types of occupational health services does Concentra Urgent Care provide?
Concentra offers injury care, physical therapy, drug testing, physical exams, urgent care, and preventive wellness programs for employees.
What are the regular operating hours of Concentra Urgent Care in Richmond, VA?
Concentra is open Monday through Friday from 8:00 AM to 5:00 PM and closed on Saturdays and Sundays.
Is Concentra Urgent Care accessible for wheelchair users?
Yes, the facility has wheelchair accessible entrances and restrooms to accommodate all patients.
What payment methods are accepted at Concentra Urgent Care?
They accept American Express, Cash, Check, Discover, MasterCard, and Visa payments.
Is Concentra Urgent Care a member of any professional associations?
Yes, it is affiliated with the Urgent Care Association of America.
Does Concentra Urgent Care operate on major holidays?
The clinic is closed on holidays like November 27, 2025; December 25, 2025; and January 1, 2026, but is open from 8:00 AM to 3:00 PM on December 24, 2025.
What nearby restaurants can I visit before or after my appointment at Concentra?
Nearby options include Waffle House for breakfast and brunch, Krispy Krunchy Chicken for fast food, and Havana Restaurant & Lounge for Cuban cuisine.
Are there convenient fuel and convenience store options near Concentra Urgent Care?
Yes, there are several nearby including Circle K, 7-Eleven, Exxon & Mobil Stations, BP, and Willis Rd BP for gas and convenience needs.
Is there nearby accommodation for patients traveling to Concentra Urgent Care?
Yes, Rodeway Inn and Vip Motor Inn are nearby hotels where patients can stay.
How can I set up an employer account with Concentra for workers' compensation injury consultation?
Employers can set up an account by visiting the link provided in Concentra's featured message on their website for workers' comp injury consultation.