Business Details
About
Occupational MedicineUrgent CareMedical ClinicPhysical Therapy
Concentra provides occupational health services to employees, which includes injury care, physical therapy, drug testing, physical exams, urgent care and preventive wellness programs.
Location
Hours
Reviews
4.9
1,567 reviews
5 stars
1,496
4 stars
38
3 stars10
2 stars6
1 star17
What are people saying?
AI-generated from recent customer reviews
Staff Professionalism
Customers consistently praised the staff for their professionalism, kindness, and attentiveness during their visits.
Efficiency
Many reviews highlighted the quick and efficient service provided, although some noted long wait times due to understaffing.
Cleanliness
The facility was frequently described as clean and well-maintained, contributing to a positive experience.
Customer Service
Overall, the customer service was rated highly, with staff going above and beyond to accommodate patients, especially during busy times.
Decor Concerns
Some feedback indicated that certain decorations, like Harry Potter themes, may be off-putting to some customers, suggesting a need for more inclusive decor.
- TJtkisha jacksonNov 17, 20255.0The staff is very professional! And they get you in and out as quickly as possible!!
- RRRenadaNov 14, 20251.0Very slow and unorganized staff dressed very unprofessional to be a clinical environment
- VHVirginia HaleNov 10, 20255.0Wait time was longer than usual….BUT, EVERYONE’S ATTITUDE AND PROFESSIONALISM MADE UP FOR THE LONG WAIT….
- KMKARI MELLENKAMPNov 3, 20254.0Great customer service. Loved the Halloween office decor. Wait time for a drug screening was a bit long, but overall good experience. Screener and front desk personnel were great.
- FGF'aizah GidharryOct 17, 20255.0I am so impressed with the staff at concentra. I had a drug screening for this awesome side job opportunity that coincides with an existing contract I have with a staffing agency. I showed up 15 minutes before close thinking that it would be an in and out transaction But my bladder was not cooperating with me. I wasn’t able to produce enough urine to satisfy the quantity needed. Do you know those girls loaded me up with water bottles and waited patient one and a half hours past closing time for me to be able to complete the screening. Of course I was riddled with guilt but their hospitality was calming and we just had pleasant chit chat (about Harry Potter lol)while we all waited. I never expected these girls to do that for me so I am absolutely appreciative! My expectations were far exceeded! I regret that I didn’t get the names of the medical secretary and the nurse that stayed back with me because customer service like that one should be recognized by name. Id highly recommend this facility to anybody!!!! And, I for one will be back!
Frequently Asked Questions About Concentra Urgent Care
What are the main services offered by Concentra Urgent Care in Norfolk, VA?
Concentra Urgent Care provides occupational health services including injury care, physical therapy, drug testing, physical exams, urgent care, and preventive wellness programs.
Where is Concentra Urgent Care located?
It is located at 5301 Robin Hood Rd, Ste 114, Norfolk, VA 23513, USA.
What are the normal business hours for Concentra Urgent Care?
Concentra Urgent Care is open Monday through Friday from 8:00 AM to 5:00 PM and closed on Saturdays and Sundays.
Is Concentra Urgent Care open on holidays?
Concentra Urgent Care is closed on Thanksgiving (November 27, 2025) and Christmas Day (December 25, 2025). It has reduced hours on Christmas Eve (December 24, 2025), open from 8:00 AM to 3:00 PM.
What payment options does Concentra Urgent Care accept?
They accept American Express, Cash, Check, Discover, MasterCard, and Visa.
What languages are spoken at Concentra Urgent Care?
Concentra Urgent Care primarily offers services in English.
How can an employer set up an account with Concentra Urgent Care?
Employers can click on the featured message link to set up an account and access occupational health services.
Are there any nearby educational institutions to Concentra Urgent Care in Norfolk?
Yes, nearby educational institutions include Mid-Atlantic Maritime Academy, Maritime Institute, and Virginia Safe Driving School which might be relevant for those seeking occupational training or safety courses.
Which nearby businesses can customers visit around Concentra Urgent Care?
Customers may visit nearby businesses like Citigroup Technology for financial services, Life Cycle Engineering for engineering and bicycle services, or Aptive Environmental for pest control and home improvement needs.
Are there any nearby medical or health-related facilities close to Concentra Urgent Care?
Nearby medical-related facilities include National Seating & Mobility for medical supplies and Life's Journey offering counseling and mental health services, which could complement your healthcare needs.