AudioNova

Reviews

• VV

  vbdavisson

  Jul 28, 2025
  1.0
  This location apparently closed several months ago and no one notified us. Called last week to confirm my 87 year old mother's appt for tomorrow only to find the location had closed and we would have to go to Culpepper. Asked for my mom's records and hearing aid manufacturing information and was told someone would call me the next day to get me that information but no one called me back. I had to call them back 2 business days later.
• KW

  Karen Wright

  Apr 1, 2025
  5.0
  I found Next Level Hearing one year ago. I had recently received hearing benefits on my insurance program, and Next Level Hearing was recommended! Brian and staff are awesome! They are the best! Today, at my quarterly follow up, I learned that AudioNova was closing this much needed location! It is a huge disappointment with the nearest office in Culpeper...over one hour away. Please, I ask that you reconsider closing this location!
• MT

  Mary Anne Tabor

  Nov 12, 2023
  1.0
  Very disappointing! I was a patient of the former audiologist, Dr. Grote, for 14 years and was very pleased. I made 2 visits in the last 30 days and despite being a little early for my appointment waited 30 minutes past the scheduled time on both occasions. The first appointment was for a 5 minute service and when I returned a week later for a hearing test, it could not be done as the doctor had neglected to check my ears at the earlier appointment for wax. I don't know if I will return to this practice but, if I do, I will request a different audiologist.
• RB

  Robert Biggs

  May 30, 2023
  1.0
  This practice was very good until it was taken over by Next Level. It had friendly, personalized service. Customers paid hugely for hearing aids and received great service in return from the prior owner and her family. Taken over by a larger firm following the retirement of the original doctor, the practice is staffed by unfriendly people at the front desk and in the office. Patients are served in the public waiting room rather than in an office. They are mostly unaware of the warranty, quarterly cleaning and diagnostics, free annual hearing tests, and three years of batteries included in the purchase. What a disappointing turn of events !!