CarePlex Orthopaedic Ambulatory Surgery Center

Reviews

• JP

  J P

  Dec 27, 2019
  1.0
  DON'T COMPLAIN, you will get banned from having surgery there again! My husband recently had surgery here. The surgeon was great, the staff was good, but I was not notified when he was out of surgery, which was to be an hour long. After about two hours I became increasingly concerned and asked at the desk, where the lady surprisingly replied that YES he HAS been out of surgery for a while now, as if I should have already known. She said the nurses were on their lunch rotation, and they would come and get me after they were done. That put my mind at ease but it was another hour before anyone came to get me. It bothered me that no one had told me he was out of surgery, and he was so terribly groggy that my daughter and I had to almost carry him in the house when I got him home. I did email the next day to say that they really should notify the family before they go to lunch to keep folks from worrying. I did not think that was too much to ask for, it is common sense. I received a call back from the facility manager and he was NOT happy that I had "complained" and said that he did not know where I got my faulty information because it was actually my husband's fault that his nurses never even got a lunch break that day. "They were too busy saving your husband's life" He was in the post op area entirely too long. This was all news to me. No one had told me that his life had been in danger, and at that time the manager told me that he can no longer have surgery there because his situation is "too complicated" for them to handle. He explained that If protocol had been followed I would not have needed to be informed he was out of surgery because he would have only been back there for 45 minutes, then I would have been called back there to get my car, and we would have gone home. An hour after I hung up the phone with him, I discovered that my husband's back was covered in hives, and that the "too sleepy" that had occurred the day before (the day of surgery) was likely due to the allergic reaction that he was having to something they gave him after surgery. After speaking to his surgeon, his surgery was perfectly normal, his vital signs were perfectly fine during surgery, and it was after surgery-after he was given pain medication and nausea medication that he became sleepy and his blood pressure was slightly low-and never at a dangerous level that would require nurses to "save his life." My husband's surgeon's office staff were appalled to see the photos of the hives that completely covered his back, neck, stomach and then spread to his legs. They were shocked that when I called back and talked to the nurse at the surgery center they were ZERO concerned about the allergic reaction or if it had improved at all. They were not cooperative in helping me figure out what he had been allergic to. The only concern was that it is in his notes that he was suggested to not come back there and that the facility manager would be calling me again to discuss that, but that never happened. We ended up needing to call my husband's primary care Dr about the allergic reaction and we are currently waiting on a call back from the surgeon's office about what possibly could have caused the allergic reaction. They have to get his records of what medications he was given post surgery so we can narrow it down.
• TM

  T M

  Jun 4, 2019
  5.0
  Had surgery there yesterday. The entire staff, from check in to post op, were EXCELLENT! I would like to send a big THANK YOU to the staff and my doctor. Will defiantly use this facility again for any surgical needs.
• SC

  sandra costello

  Mar 22, 2019
  5.0
  Excellent care

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