Business Details
About
Home Health Care Service
Consumer Direct Care Network Virginia (CDVA) serves as a Fiscal/Employer Agent (F/EA) for older adults and individuals with physical, intellectual, or developmental disabilities who elect to self-direct their care so they can remain safe, healthy, and independent in their homes and communities.
We work with the Department of Medical Assistance Services (DMAS) and Managed Care Organizations (MCOs). With these services, you have more choice and control over the care you receive and the person who provides that care.
Location
Consumer Direct Care Network Virginia
2611 South Clark Street, Arlington, VA
22202, United States
Hours
Reviews
3.0
41 reviews
5 stars
16
4 stars
4
3 stars
2
2 stars
2
1 star
17
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, including lack of communication, unreturned calls, and a general sense of being ignored.
Accountability Issues
Customers expressed frustration over the company's failure to take responsibility for issues, often shifting blame and providing inconsistent information.
Mixed Experiences
While many reviews were negative, some customers praised specific representatives for their helpfulness and professionalism, indicating a disparity in service quality.
Long Processing Times
Several customers reported excessively long wait times for services and payments, leading to dissatisfaction with the overall efficiency of the company.
- LBLeroy BLACKWELLDec 22, 20255.0Joshua really knew what he was doing ,very professional
- ADAshley DDec 17, 20251.0I have never dealt with a business that works this hard to avoid responsibility. For over five months, I have been chasing this company for help and resolution, only to be met with buck-passing, inconsistent information, and silence. Every time I reached out, I was either ignored entirely or given a different answer depending on who responded if anyone responded at all. Instead of taking accountability, they continuously shift blame to someone else, refuse to take ownership of the issue, and ultimately refuse to pay or resolve what they are clearly responsible for. Emails go unanswered for weeks, then suddenly receive vague or contradictory replies that lead nowhere. There is no follow-through, no urgency, and absolutely no professionalism. What’s most frustrating is that even after months of documented communication, they still refuse to act or provide any meaningful solution. This isn’t a misunderstanding.. it’s a pattern of avoidance. If you value clear communication, accountability, or being treated fairly, I strongly recommend taking your business elsewhere. Save yourself months of stress, wasted time, and being ignored! A JOKE!
- FVFaye VitoMay 2, 20231.0If you want to be ignored this is who you want. Horrible customer service, no follow up and zero communication.
- DMDatz MeJul 30, 20205.0I signed up for services back in September of 2019. I was approved and finalized June of this year, 2020. The experience, help, and customer service is outstanding! My first broker, Rachael Green, went above and beyond to assist in every way possible! I call her my angel lol! Andrea, Angela, and everyone that I’ve come into contact with, have all been VERY HELPFUL and nice! If I could give this company 10 stars, I would! Thank you!
- SRSteven ReevesMar 20, 20193.0The service was great the office was small
Frequently Asked Questions About Consumer Direct Care Network Virginia
What services does Consumer Direct Care Network Virginia provide?
Consumer Direct Care Network Virginia acts as a Fiscal/Employer Agent for older adults and individuals with disabilities who self-direct their care, helping them stay safe and independent at home. They collaborate with DMAS and MCOs to give clients more control over their care and caregivers.
Where is Consumer Direct Care Network Virginia located?
They are located at 2611 South Clark Street, Suite 700, Arlington, VA 22202, USA.
What are the office hours for Consumer Direct Care Network Virginia?
The office is open Monday to Friday from 8:00 AM to 5:00 PM and closed on weekends and specified holidays.
How can I contact Consumer Direct Care Network Virginia?
You can contact them by phone at +1 888-444-8182 or email InfoCDVA@ConsumerDirectCare.com.
Does Consumer Direct Care Network Virginia accept Medicaid?
Yes, their services work with the Department of Medical Assistance Services and Managed Care Organizations, supporting Medicaid programs.
What categories of care does Consumer Direct Care Network Virginia specialize in?
They specialize in home health care services including adult care, assisted living at home, personal care assistance, and consumer-directed services.
Are there dining options nearby Consumer Direct Care Network Virginia for visitors?
Yes, nearby restaurants include Good Stuff Eatery, Grille District, El Centro, and Chick-fil-A, providing convenient dining options before or after your visit.
Is there convenient lodging available near Consumer Direct Care Network Virginia?
Yes, nearby lodging options include Crystal Quarters Corporate Housing and Crystal City Marriott at Reagan National Airport, accommodating visitors needing overnight stays.
Can nearby transportation services help me reach Consumer Direct Care Network Virginia?
Yes, services like SuperShuttle and facilities such as Airport Plaza II and Reagan National Airport are nearby, facilitating easy transportation access.
Does Consumer Direct Care Network Virginia have a social media presence where I can learn more?
Yes, they maintain social media accounts including Instagram (@consumerdirectcarenetwork), Twitter (@CDCNTweets), LinkedIn, Facebook, and Yelp.